Business questions

Question 1

Give three benefits of a motivated workforce

Answer 1

1) Higher productivity
2) More loyalty leading to a decrease in absenteeism & labour turnover
3) Better employee performance leading to higher customer satisfaction

Question 2

Describe Taylor’s views on motivation (scientific management)

Answer 2

1) Taylor believed employees were motivated by money
2) He favoured division of labour; breaking work down into a lot of small repetitive tasks
3) He believed in paying workers in accordance of the quantity they produce; the most productive workers received a better rate
4) Increased productivity meant that fewer workers were needed