Business Productivity | Amazon Chime

Question 1

What is Amazon Chime?

General

Amazon Chime | Business Productivity

Answer 1

Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

Question 2

Which operating systems does the Amazon Chime app support?

Getting Started

Amazon Chime | Business Productivity

Answer 2

The Amazon Chime app is available for the following operating systems:

Microsoft Windows 7, Windows 8.1, and Windows 10

Apple Mac OS X, version 10.11 and above

Apple iOS, version 10.0 and above

Android, version 5.0 and above

For more information, please visit the help center.

Question 3

Is there a free trial for Amazon Chime?

Getting Started

Amazon Chime | Business Productivity

Answer 3

Yes, Amazon Chime Pro is free to try for 30 days. After 30 days, you can purchase an Amazon Chime Pro or Plus subscription, or you can continue to use Amazon Chime Basic for free, for as long as you’d like. To start your free trial, create an Amazon Chime account and start using the service.

Question 4

Do I need a credit card to access the free trial?

Getting Started

Amazon Chime | Business Productivity

Answer 4

No. Download the app, sign up, and start using Amazon Chime.

Question 5

How do I download the Amazon Chime app?

Getting Started

Amazon Chime | Business Productivity

Answer 5

To download the Amazon Chime app, see download Amazon Chime.

Question 6

How do I create an Amazon Chime account?

Getting Started

Amazon Chime | Business Productivity

Answer 6

You can use the Amazon Chime app to create your Amazon Chime account. After you download and open the app, you’ll be guided through the process of creating your Amazon Chime account, which you can then use to log in and access the service.

Question 7

Why am I being asked to login with Amazon?

Getting Started

Amazon Chime | Business Productivity

Answer 7

Amazon Chime uses Login with Amazon as a fast, secure, and easy way for you log in to your Amazon Chime account. Login with Amazon allows you to use an Amazon user name and password to log in to websites and apps that offer the service, such as Amazon Chime.

Question 8

Can I use my existing Amazon.com account with Amazon Chime?

Getting Started

Amazon Chime | Business Productivity

Answer 8

We recommend that you create a new Amazon.com account to use with Amazon Chime, using your work email address. Amazon Chime uses the email address associated with your Amazon Chime account to schedule meetings and automatically call you and your meeting participants. As such, it’s important for this email address to be the same as the email address you use with your calendar, which is typically your work email address.

Question 9

What is Login with Amazon?

Getting Started

Amazon Chime | Business Productivity

Answer 9

Login with Amazon allows you to log in to third party websites or apps, such as Amazon Chime, using an Amazon user name and password. With Login with Amazon, you can use a single user name and password for websites and apps that offer Login with Amazon, and you can easily manage access to your account (read more here).

Question 10

I am an end user. Where can I learn more about using Amazon Chime?

Getting Started

Amazon Chime | Business Productivity

Answer 10

To learn more about Amazon Chime, you can access the Amazon Chime user guide, or the detailed help available on the Help Center.

Question 11

I am an IT administrator. Where can I learn more about how to perform administration tasks for Amazon Chime?

Application Features

Amazon Chime | Business Productivity

Answer 11

To learn more about the administration capabilities available in Amazon Chime, please see Amazon Chime Documentation.

Question 12

Can I chat with people outside my organization?

Application Features

Amazon Chime | Business Productivity

Answer 12

Yes, you can chat with any registered Amazon Chime user. All you need to know is the email address associated with the Amazon Chime account. Initiate a conversation and chime in.

Question 13

How many people can participate in an online meeting or video conference?

Application Features

Amazon Chime | Business Productivity

Answer 13

Amazon Chime allows you to have up to 100 participants in an online meeting when not using video. For video conferences, you can have up to 16 participants on desktops, and up to 8 participants on iOS devices. Video is not currently supported on Android devices.

Question 14

Does Amazon Chime support in-room video conferencing systems?

Application Features

Amazon Chime | Business Productivity

Answer 14

Yes, Amazon Chime supports most SIP-based and H.323 compatible in-room video conferencing systems. You can join meetings using video conferencing systems anywhere Amazon Chime is available, and there is no additional charge to use them.

Question 15

How do I join an Amazon Chime meeting using a SIP or H.323 compatible video conferencing system?

Application Features

Amazon Chime | Business Productivity

Answer 15

To join an Amazon Chime meeting, simply enter the meeting ID into the device console. To learn more, please visit In-Room Video Conference Room Support.

Question 16

Can I dial in to meetings using a traditional phone number?

Application Features

Amazon Chime | Business Productivity

Answer 16

For the best audio quality, we recommend you use the Amazon Chime app for your meetings. When this is not possible, the Amazon Chime Pro tier does offer the ability to join meetings using a standard phone line. With dial-in numbers in over 70 countries and low per-minute rates, your meeting attendees can participate from anywhere. For the latest conference call dial-in rates, see the information on this page.

Question 17

What’s the difference between a voice (VoIP) or video call and a meeting?

Application Features

Amazon Chime | Business Productivity

Answer 17

Voice (VoIP) or video calls take place between 2 people. Calls are initiated from the contact list, or directly from a chat, and they can’t be scheduled. Person-to-person calls do not allow callers to connect via the public telephone network. Any Amazon Chime plan allows you to start or join a call.

Meetings can have between 2 and 100 participants, and they can be scheduled or initiated instantly. Meetings call participants, or they can join using traditional dial-in numbers. Meetings use the visual roster to provide better meeting control for participants. Anyone in the meeting can share their screen and use Remote Desktop Control.

Question 18

How do I initiate a voice (VoIP) or video call?

Application Features

Amazon Chime | Business Productivity

Answer 18

You can initiate a voice call from the contact list, or directly from a chat with a single click. You can add video once your voice call has started.

Question 19

What is the maximum number of attendees I can have on a meeting?

Application Features

Amazon Chime | Business Productivity

Answer 19

You can have up to 100 attendees on a meeting.

Question 20

What is Alexa for Business?

Application Features

Amazon Chime | Business Productivity

Answer 20

Alexa for Business allows organizations of all sizes to introduce Alexa to their workplace. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, users, and skills at scale. Amazon Chime works with Alexa for Business, which means you can use Alexa to start your video meetings in large conference rooms, and automatically dial into online meetings in smaller huddle rooms and from your desk.

To learn more about using Alexa in your organization, visit Alexa for Business.

Question 21

Can I start Amazon Chime meetings in my conference rooms using Alexa?

Application Features

Amazon Chime | Business Productivity

Answer 21

Yes. With Alexa for Business, Alexa can start Amazon Chime meetings in your conference rooms using your existing equipment. You can use Alexa-enabled devices to control audio and video conferencing equipment in larger conference rooms, and for audio conferencing in small conference rooms.

To learn more about joining Amazon Chime meetings using Alexa, visit Alexa for Business.

Question 22

Can I join Amazon Chime meetings from my desk using Alexa?

Administration

Amazon Chime | Business Productivity

Answer 22

Yes. With Alexa for Business, Alexa can automatically dial into Amazon Chime meetings from your desk, using any Alexa-enabled device in your personal Alexa account.

To learn more about joining Amazon Chime meetings using Alexa, visit Alexa for Business.

Question 23

How do I log in to the Amazon Chime console to access my account?

Administration

Amazon Chime | Business Productivity

Answer 23

To access the Amazon Chime console, you first need to create an AWS account. When you’ve done this, you can log in to the AWS Management Console, and navigate to Amazon Chime. To navigate directly to the Amazon Chime console, go to https://chime.aws.amazon.com and provide your AWS credentials.

Question 24

Can I add or remove Amazon Chime users in my Amazon Chime organization?

Administration

Amazon Chime | Business Productivity

Answer 24

Yes, you can add or remove Amazon Chime users in your Amazon Chime organization at any time through the Amazon Chime console.

Question 25

In which AWS region is Amazon Chime hosted?

Administration

Amazon Chime | Business Productivity

Answer 25

Amazon Chime is currently hosted in the US East (N. Virginia) AWS region.

Question 26

Can I have users on the Amazon Chime Basic plan in my Amazon Chime team or enterprise account?

Administration

Amazon Chime | Business Productivity

Answer 26

No. All users in your account must have an Amazon Chime Plus or Pro (including trial) subscription. When you add a user to your account, they will be assigned an Amazon Chime Plus subscription by default, which you can upgrade at any time. When you invite a new user to join Amazon Chime, they are assigned a Pro trial subscription.

Question 27

What does “claim your domain” mean?

Administration

Amazon Chime | Business Productivity

Answer 27

With Amazon Chime, you can ensure that all users that sign up to use Amazon Chime with an email address in your corporate domain(s) are automatically added to your Amazon Chime account. This makes it easier for you to keep track of and manage your Amazon Chime users and their subscriptions, and allows you to pay for the service centrally.

Question 28

How do I claim my domain?

Administration

Amazon Chime | Business Productivity

Answer 28

You can claim your domain by following the steps laid out in Claim a Domain.

Question 29

Can I use Microsoft Active Directory to manage my Amazon Chime users?

Administration

Amazon Chime | Business Productivity

Answer 29

Yes, you can configure Amazon Chime to use your Microsoft Active Directory (AD) to manage your Amazon Chime users. You can connect to your on-premises AD using the AWS Directory Service AD Connector, or you can use the AWS Microsoft AD service.

Question 30

How do I configure Amazon Chime to use Microsoft AD?

Administration

Amazon Chime | Business Productivity

Answer 30

You can configure Amazon Chime to use Microsoft AD by following the sets laid out in Add Your Active Directory.

Question 31

Is there an additional cost when using Microsoft Active Directory to manage my Amazon Chime users?

Administration

Amazon Chime | Business Productivity

Answer 31

The Amazon Chime per user, per month cost does not change when integrating with Microsoft Active Directory (AD). However, the use of the AWS Directory Services themselves is not included in Amazon Chime pricing, and may incur additional charges. For more information, please see AWS Directory Services Pricing. Please note also that to integrate with Microsoft AD, your Amazon Chime account will be upgraded to an enterprise account, which means that you can no longer have users on the Amazon Chime Basic plan registered with an email address in your domain.

Question 32

Does Amazon Chime provide a history of changes made to my account through the Amazon Chime console?

Plans

Amazon Chime | Business Productivity

Answer 32

Yes, you can record the changes made to your Amazon Chime account through the Amazon Chime console by using AWS CloudTrail. You can learn more about setting up CloudTrail to work with your Amazon Chime account by visiting Log Amazon Chime Administration Calls with AWS CloudTrail.

Question 33

Can I schedule or host instant meetings of three or more people if I don’t have an Amazon Chime Pro subscription?

Plans

Amazon Chime | Business Productivity

Answer 33

No. To schedule or host instant meetings, you need to have an Amazon Chime Pro subscription. Amazon Chime Basic and Plus plans allow you to attend and fully participate in meetings scheduled or initiated by a user with an Amazon Chime Pro subscription, including sharing your screen and using Remote Desktop Control.

Question 34

Can I attend meetings of 3 or more people if I have an Amazon Chime Basic or Plus subscription?

Plans

Amazon Chime | Business Productivity

Answer 34

Yes, you can attend and participate in meetings if you have an Amazon Chime Basic or Plus plan. Meetings call you, you can dial in, you can share your screen and use Remote Desktop Control, and you can use the visual roster. To schedule and initiate instant meetings, you need an Amazon Chime Pro subscription.

Question 35

Can I do person-to-person voice (VoIP) and video calls if have the Amazon Chime Basic plan?

Plans

Amazon Chime | Business Productivity

Answer 35

Yes. You can initiate person-to-person voice and video calls from the contact list or from a chat in the Amazon Chime App. The Amazon Chime Basic plan does not allow you to share your screen or use Remote Desktop Control. To use these features, the initiator of the call needs to have an Amazon Chime Plus or Pro subscription.

Question 36

Can I share my screen and use Remote Desktop Control when doing person-to-person voice (VoIP) or video calls?

Pricing

Amazon Chime | Business Productivity

Answer 36

Yes, so long as the initiator of the call has an Amazon Chime Plus or Pro subscription.

Question 37

How does the free trial work?

Pricing

Amazon Chime | Business Productivity

Answer 37

Amazon Chime Pro is free to try for 30 days. After 30 days, you can purchase an Amazon Chime Pro or Plus subscription, or you can continue to use Amazon Chime Basic for free, for as long as you’d like. To start your free trial, create an Amazon Chime account and start using the service.

Question 38

Do I need a credit card to access the free trial?

Pricing

Amazon Chime | Business Productivity

Answer 38

No. Download the app, sign up, and start using Amazon Chime.

Question 39

How do I purchase Amazon Chime?

Pricing

Amazon Chime | Business Productivity

Answer 39

To learn how to purchase Amazon Chime for yourself and for other users visit the Get Started Using Amazon Chime page here. You will receive a bill for all users in your Amazon Chime organizations at the end of each month.

Question 40

How does billing work for Amazon Chime?

Pricing

Amazon Chime | Business Productivity

Answer 40

Amazon Chime is a pay-as-you-go service. Pricing is per user per month for the Plus and Pro plans, there is no upfront commitment, and you can upgrade, downgrade, or cancel your subscription at any time.

Question 41

What does Amazon Chime cost?

Pricing

Amazon Chime | Business Productivity

Answer 41

Please see the Amazon Chime pricing page for the latest information.

Question 42

Is there an additional charge when attendees join a meeting using a standard phone line?

Pricing

Amazon Chime | Business Productivity

Answer 42

Yes, you are charged a per minute per user fee for each meeting participant joining using a standard phone line. For the latest conference call dial-in rates, see conference call dial-in rate page.

Question 43

Is there an additional cost when using Microsoft Active Directory to manage my Amazon Chime users?

Developers

Amazon Chime | Business Productivity

Answer 43

The Amazon Chime per user, per month cost does not change when integrating with Microsoft Active Directory (AD). However, the use of the AWS Directory Services themselves is not included in Amazon Chime pricing, and may incur additional charges. For more information, please see AWS Directory Services Pricing. Please note also that to integrate with Microsoft AD, your Amazon Chime account will be upgraded to an enterprise account, which means that you can no longer have users on the Amazon Chime Basic plan registered with an email address in your domain.

Question 44

Can I use incoming webhooks to send messages to Amazon Chime chat rooms?

Support

Amazon Chime | Business Productivity

Answer 44

Yes, incoming webhooks can be set up by chat room administrators from an Amazon Chime desktop client to generate a webhook URL, which is then provided to developers. An application can send a message to an Amazon Chime chat room by calling the webhook API with an HTTP POST request. To learn more, visit Automate Chat Messages with Webhooks.