Business Processes & BPMN Flashcards
1
Q
What is the purpose of modelling a business process
A
- To analyse current working practices and ensure consistency of those practices;
- To carry out gap analysis in order to identify problems and streamline processes;
2
Q
Describe a technique to model the processing of a system
A
BPMN
(alternatively Use Case Models)
3
Q
Why would you carry out gap analysis
A
- To repesent the existing business situation
- To represent the desired business situation
- To analyse areas of activity
- To identify potential actions for business improvement
4
Q
What is included in the BPMN diagram
A
- Start Events
- Individual Processes
- Event Gateways
- End Events
- Swimlanes
- Pools
- Dependencies
- Relationships
5
Q
What is organisational modelling
A
Represents
- internal processes
- external world
with which the organisation operates, e.g.
- Suppliers,
- Customers,
- Competition,
- External Environment,
- Internal Processes
- Inputs
- Outpus
- Resources
- Requests
Emphasises the need for cooperation between all of the participants if the desired level of customer service is to be achieved.
Formed from a high-level set of activities carried out in order to deliver enefit or value to customers
6
Q
What is functional modelling
A
- Shows how an organisation is structured and where everyone fits in.
- Static view : does not show what the organisation does over time in order to react to an aevent such as a customer’s request for service.
