Business processes and Using IS to Improve Processes

Question 1

A(n) ________ technology development process decides if a particular technology will be purchased or developed by the company.

Answer 1

Strategic

Question 2

A(n) ________ technology development process decides if a particular technology will be purchased or developed by the company.

Answer 2

Strategic

Question 3

________ are commonplace, routine, everyday business processes.

Answer 3

Operational Processes

Question 4

________ are commonplace, routine, everyday business processes.

Answer 4

Operational Processes

Question 5

________ refers to a condition that exists when data are isolated in separated information systems or when data are duplicated in various places.

Answer 5

Information Silos

Question 6

________ refers to a condition that exists when data are isolated in separated information systems or when data are duplicated in various places.

Answer 6

Information Silos

Question 7

Vera works at a bakery where she is in charge of ordering ingredients and boxes as well as receiving and paying for these items. Vera is responsible for which inbound logistics processes?

Answer 7

Procurement

Question 8

Vera works at a bakery where she is in charge of ordering ingredients and boxes as well as receiving and paying for these items. Vera is responsible for which inbound logistics processes?

Answer 8

Procurement

Question 9

What are the characteristics of good process measures?

Answer 9

Reasonability, Accuracy, Consistency

Question 10

What are the characteristics of good process measures?

Answer 10

Reasonability, Accuracy, Consistency

Question 11

What are the three terms represented in the philosophy of SOA?

Answer 11

Service, Encapsulation, Standards

Question 12

What are the three terms represented in the philosophy of SOA?

Answer 12

Service, Encapsulation, Standards

Question 13

Which business process is responsible for receiving, storing, and disseminating product inputs?

Answer 13

Inbound Logistics

Question 14

Which business process is responsible for receiving, storing, and disseminating product inputs?

Answer 14

Inbound Logistics

Question 15

Which of the following information systems facilitates operational processes?

Answer 15

Transaction Processing Systems

Question 16

Which of the following information systems facilitates operational processes?

Answer 16

Transaction Processing Systems

Question 17

Which of the following is true about managerial processes?

a. They are facilitated by transaction processing systems.
b. They rely on fewer computerized actors compared to operational processes.
c. They seek to resolve issues that have long-range impact on the organization.
d. They are more difficult to change than other types of processes.

Answer 17

b.

Question 18

Which of the following is true about managerial processes?

a. They are facilitated by transaction processing systems.
b. They rely on fewer computerized actors compared to operational processes.
c. They seek to resolve issues that have long-range impact on the organization.
d. They are more difficult to change than other types of processes.

Answer 18

b.

Question 19

Which of the following is true about strategic processes?

a. They are concerned primarily with the use of resources.
b. They are facilitated mainly by management information systems.
c. They are broad in scope and impact most of the firm.
d. They rely more on computerized actors compared to other types of processes.

Answer 19

c.