Business Principles

Question 1

What are the main business principles?

Answer 1

• “Exceptional Client Service.”
• “Operational Excellence.”
• “A Commitment to Integrity, Fairness and Responsibility.”
• “Great Team and Winning Culture.”

Question 2

What is meant by “Excellent Client Service?”

Answer 2

• Customer/client focused and driven.

* Build a world-class franchise to serve clients.

Question 3

What is meant by “Operational Excellence?”

Answer 3

• High standards of performance.
• Financial rigor and risk discipline (fortress balance sheet).
• Best internal governance.
• Act like partners and owners.
• Efficient operations.
• Execute with skill and urgency.

Question 4

What is meant by “A Commitment To Integrity, Fairness and Responsibility?”

Answer 4

• Don’t compromise integrity.
• Face facts.
• Have fortitude.
• Foster an environment of respect, inclusiveness, humanity and humility.
• Strengthen communities which we live and work.

Question 5

What is meant by “A Great Team and Winning Culture?”

Answer 5

• Hire, train and retain great, diverse employees.
• Build teamwork, loyalty and morale.
• Maintain an open, entrepreneurial meritocracy for all.
• Communicate honestly, clearly and consistently.
• Strive to be good leaders.