Business Objective and Functions

Question 1

What does SMART stand for?

Answer 1

Specific, Measurable, Achievable, Relevant, Time-bound

Question 2

What are Physical Standards, Cost Standards and Quality Standards?

Answer 2

Physical = e.g units produced
Cost = cost of units produced
Quality = variety of standards (e.g. consumer satisfaction)

Question 3

Types of power.

Coercive, Reward, Legitimate, Expert, Referent, Negative

Answer 3

Coercive = punishment
Expert = based on qualifications
Referent = personality
Negative = power to disrupt operations

Question 4

Types of manager

Line, Staff, Functional, Project

Answer 4

Line = over a subordinate
Staff = advice to another
Functional = authority in certain area (e.g. IT)
Project = over a project

Question 5

Each is 2 of: Flexibilty/Control AND Outward/Inward looking

Human Relations Culture
Open systems culture
Internal Process culture
Rational Goals Culture

Answer 5

Human Relations = Flexible/Inward
Open Systems = Flexible/Outward
Internal Process = Control/Inward
Rational Goals = Control/outward

Question 6

Scientific Management

Answer 6

One best way of doing a task

Question 7

Theory X and Y

Answer 7

X - individuals avoid work

Y - individuals need rewards

Question 8

Herzberg Hygeine and Motivating

Answer 8

Hygiene = context of job
Motivating = content of job

Question 9

Belbin Team Roles

Leader, Shaper, Plant, Evaluator, Resource-Investigator, Company worker, Team worker, Finisher

Answer 9

Shaper = committed to task, Plant = ideas, Resource-Investigator = adds to ideas, Company worker = specifics

Question 10

Four C’s of Human resource management

Answer 10

Commitment, Competence, Congruence, Cost-effectiveness

Question 11

Marketing Orientation
Sales Orientation
Production Orientation
Product Orientation

Answer 11

Customer
Selling
Making stuff
Love one product

Question 12

What is the marketing mix?

And the 4 P’s…

Answer 12

Set of controllable marketing variables that a firm blends to produce the response it wants in the target market

Product, Price, Place, Promotion

Question 13

Servicing Marketing Mix
1) 4Ps
AND 3 more Ps

Answer 13

Product, Price, Place, Promotion,

People, Processes, Physical Evidence

Question 14

Procurement Mix

Answer 14

Quality, Quantity, Price, Lead Time

Question 15

Disadvantages of Organisational Chart

Answer 15

No informal relationships,

Needs constant updating

Question 16

Key building block of
Simple Structure
Machine Bureaucracy
Professional Bureaucracy 
Divisionalised
Adhocracy

Answer 16

Simple Structure - Strategic Apex
Machine Bureaucracy - Technostructure
Professional Bureaucracy - Operational Core
Divisionalised - Middle Line
Adhocracy - Operational Core

Question 17

Key Features of Machine Bureaucracy

Answer 17

Jobs grouped by common feature
Clear lines of reporting
Formal procedures and paperwork

Slow decisions
Rigid

Question 18

Divisionalised

Answer 18

e.g virgin

good for

Question 19

Divisionalised

Answer 19

e.g virgin

good for growth
allocation over central costs tricky

Question 20

Adhocracy

Answer 20

e.g. KPMG

often 2 bosses
Dilution of authority

Question 21

Tall/Flat business

Answer 21

Tall inhibits delegation, good decision making