Business Management, Process Improvement

Question 1

What is a radical redesign of key business processes that involves examination of the fundamental process itself?

Answer 1

Business Process Reengineering (also called Business Process Innovation)

Question 2

To be successful, a BPR team should include individuals possessing what competencies and experiences?

Answer 2

1. Member who does not know the process being reviewed
2. Member who knows very well the process being reviewed
3. Customer(s) of the process being reviewed
4. Member from organizations that would be Impacted by a change
5. At least technology guru
6. One or two of the “ best and brightest” Individuals of the organization
7. Member from outside the Impacted organization
8. A senior person of organization considering a change in the process (to provide support of the effort)-probably not an active member of the team

Question 3

What is the suggested maximum number of participants on a reengineering team?

Answer 3

Fewer than 10

Question 4

What is the process of measuring and comparing one’s performance against “best-in-class” organizations and then adapting the best practices of those organizations to improve one’s own performance?

Answer 4

Benchmarking

Question 5

What law or regulation has as its goal the improvement of Federal program effectiveness and public accountability by promoting a focus on results, service quality, and customer satisfaction?

Answer 5

Government Performance and Results Act (GPRA)

Question 6

In Federal agencies, how often must strategic plans required under the GPRA Modernization Act of 201 0 be updated?

Answer 6

Every 4 years

Question 7

Federal agencies are required to submit to OMB and Congress several financial-related reports on an
annual basis. If the agency chooses to submit a consolidated report to satisfy that requirement, it is
called the Performance and Accountability Report (PAR). Alternatively, the agency may submit separate financial reports. What report or reports has DoD chosen to submit to satisfy the requirement?

Answer 7

1. Agency Financial Report
2. Annual Performance Report
3. Summary of Performance and Financial Information

Question 8

What is the term for anything produced by an organization that can be tabulated, calculated, or recorded and can be expressed in a quantitative or qualitative measure?

Answer 8

Output or Output Measures

Question 9

What is the term for an assessment of the manner and extent to which a program activity has achieved its intended objectives?

Answer 9

Outcome or Outcome Measures

Question 10

What is the name of the process in which the intent is to shift functions and responsibilities, in whole or in part, from the Government to the private sector?

Answer 10

Privatization

Question 11

What is the name of the process in which a Government entity remains fully responsible for the provision of affected services and maintains control over management decisions, while another entity operates the function performs the service?

Answer 11

Outsourcing

Question 12

There are certain situations in which a DoD organization may retain funds that it receives from sources other than it’s normal appropriations or from providing reimbursable activities rather than sending those funds to the U.S. Treasury as Miscellaneous Receipts. What must exist in order for the organization to retain such funds?

Answer 12

Federal Level Legal Authority (otherwise these funds must be sent to U.S. Treasury)