Business Management

Question 1

Organizational Branding

Answer 1

1. Let’s people know when they have walked into a store or establishment
2. establishes an image for consumers to automatically recognize
3. create a perception of the values and ethics for which it stands

Question 2

Corporate Governance

Answer 2

How senior executives direct and control an organization. Established policies, rules, and standards that organizations follow in order in order to fulfill vision and goal

Question 3

Which of the following groups of people are NOT stakeholders?

1. Employees
2. Surrounding Businesses
3. Shareholders
4. Local community

Answer 3

3. Shareholders
   Although shareholders can be affected by a business, they are not stakeholders because they have stock. Stakeholders have other interests in business besides profitability. Employees, surrounding business, and local communities all have a stake in the financial state of a business, but their concerns transcend the appreciation of its stock.

Question 4

whistle blower

Answer 4

a person who reports any unethical information about an organization, either public or private.

Question 5

Each fiscal quarter within a fiscal year is an example of which of the following?

a. Benchmarking
b. A milestone
c. Calendar divides
d. bonus aassessment period

Answer 5

b. Milestone - these are progressive periods by which certain business activities are expected to be completed

Question 6

CEO of a company holds bi-weekly meetings with his entire org to relay new information about company performance, trends, and personal opinions relating to the industry. What is this an example of?

a. Transparency
b. Overshare
c. Validation
d. Process Control

Answer 6

a. Transparency - allows employees to know what is going on in most, if not all, aspects of the organization as it relates to their job. High transparency is associated with employees who feel valued, validated, and report high morale.

Question 7

Soliciting feedback from stakeholders is an important part of which of the following process stage?

a. evaluation
b. control
c. testing
d. documentation

Answer 7

a. evaluation - feedback is an important part of the evaluation stage, which examines if processes were implemented smoothly, effectively, and provided value.

Question 8

Bona Fide Occupational Qualifications (BFOQs)

Answer 8

Exceptions to the discrimination rules that allow employers to take into account an individual’s age, origin, , sex, or religion when considering them for a job (race and color are not included). Employer would not want to hire a 65 year old woman to model children’s clothing.

Question 9

Which of the following is an example of downsizing?

a. implementing a hiring freeze
b. reducing number of hierarchal levels
c. utilizing conginent workers to fill in
d. outsourcing work to an external service provider

Answer 9

a. implementing a hiring freeze - B is corporate restructuring, C and D are examples of workforce expansion

Question 10

Job description

Answer 10

detailed breakdown of specific tasks, skills, and knowledge required for a position

Question 11

Job specification

Answer 11

detailed description of specific qualifications, experience, or education that is needed to perform a task

Question 12

Job competency

Answer 12

detailed list of broad skills or traits needed for a position

Question 13

Job analysis

Answer 13

way of gathering and analyzing information systematically about the context, content, and human resource requirements of jobs within an org

Question 14

Semi-structured interview

Answer 14

interviewer has guided conversations with applicants that involve broad questions and new questions that come form the discussions that take place

Question 15

Structured interview

Answer 15

controlled by interviewer, who has a list of specific, job-related questions prepared prior to the interview. Same questions are asked of all applicants

Question 16

non-directive interview

Answer 16

utilizes questions that are developed from an applicant’s to previous questions

Question 17

unstructured interview

Answer 17

interviewer improvises and asks applicants questions that were not prepared prior to the start of the interview

Question 18

Requirements of corporations to have affirmative action plans

Answer 18

employ 50 or more employees and $50,000 in federal contracts. Also employers who are a member of the federal banking system and employers who issue, sell, or redeem US bonds

Question 19

Utilization analysis

Answer 19

compares the availability of women and minorities to their current representation within each job group at the company

Question 20

availability analysis

Answer 20

examines the internal and external population of women and minorities to determine their theoretical opportunity for employment

Question 21

job group analysis

Answer 21

list of all titles that comprise each job group. Jobs are grouped according to whether they have similar content, responsibilities, wage rates, and opportunities for advancement.

Question 22

organizational profile

Answer 22

depicts the organization’s staffing patterns to determine if any barriers exist to equal opportunity employment.

Question 23

Under federal guidelines, what is the length of time an employer is required to keep employment applications and resumes?

Answer 23

one year after creation or following the hire/no hire decision (whichever is later)

Question 24

Under federal guidelines, what is the length of time an employer is required to keep employee records associated with employment benefits?

Answer 24

6 years

Question 25

Under federal guidelines, what is the length of time an employer is required to keep employee records associated with family medical leave?

Answer 25

3 years

Question 26

Which of the following situations would more than likely warrant a written employment contract?

a. a salesperson
b. telecommuting employee
c. department manager
d. graphic artist

Answer 26

d. a salesperson - to outline information such as salary, including guaranteed or discretionary bonus), commission structure and payment process, and clauses referencing non-compete agreements

Question 27

Requirements of ADA in a corporation

Answer 27

15 or more employees

Question 28

Placement goal

Answer 28

a company must set this when it is found to employ fewer minorities and women than is indicated by their availability. This is known as underutilization