Business Letters Flashcards
1
Q
is the basic means of communication between two companies
A
business letter
2
Q
most business letters have a __ tone
A
formal
3
Q
strictly formal, professional, and. impersonal
A
tone
4
Q
is a letter written from a person to a company
A
personal business letter
5
Q
u will write business letters to __ readers or specific info
A
infrom
6
Q
business letters also function as?
A
advertisements
7
Q
parts of a business letter
A
Date Line
Inside Address
Salutation
Body
Complimentary Closing
Signature
Writer’s Identification
8
Q
3 types of letter styles
A
block style
modified block style
semi modified block style
9
Q
seven C’s of business letter writing
A
clear
concise
correct
courteous
conversational
convincing
complete
10
Q
AIDA Formula
A
A - Attention
I - Intersey
D - Desire
A - Action
