Business Leadership Flashcards
Intellectual Capital
Is the collective brainpower or shared knowledge of a work place
Knowledge worker
Someone whose mind is a critical asset to employers
Workforce Diversity
Describe the differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness
Prejudice
Is the display of a negative, irrational attitudes toward members of a diverse population
Discrimination
Actively denying members of society the full benefits of organizational membership
The glass ceiling
The glass ceiling effect is an invisible barrier limiting career advancement of women and minorities
Globalization
Globalization is the worldwide interdependence of resource flows, product markets, and business competition
An organization
An Organization is a collection of people working together to achieve a common purpose
An open system
Open system transforms resources inputs from the environment into product outputs
Productivity
Productivity is the quantity and quality of work performance, with resource utilization considered
Performance effectiveness
An output measure of task or goal accomplishment
Performance efficiency
An input measure of resources cost associated with goal accomplishment
Team Leader
Team leaders report to middle managers and supervisors non-managerial workers
Line managers
Line managers directly contribute to producing the organizations goods or services
Staff Managers
Staff managers use special technical expertise to advise and support line workers
Four functions of management
PLOC Planning Leading Organizing Controlling
Planning
Planning is the process of setting objectives and determining what should be done to accomplish them as
Leading
Leading is the process of arousing enthusiasm and inspiring efforts to achieve goals
Organizing
Agonizing is the process of assigning tasks, allocating resources, and coordinating work activities
Controlling
Controlling is the process of measuring performance and taking actions to ensure desired results
Functional managers
Functional manager are responsible for one area such as finance, marketing, production, personnel, accounting, or sales
General Managers
General managers are responsible for complex, multifunctional units
Administrator
And administrator is a manager in a public or nonprofit organization
Accountability
Accountability is the requirement to show performance results to a supervisor
