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Business Leadership > Business Leadership > Flashcards

Business Leadership Flashcards

1
Q

Intellectual Capital

A

Is the collective brainpower or shared knowledge of a work place

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2
Q

Knowledge worker

A

Someone whose mind is a critical asset to employers

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3
Q

Workforce Diversity

A

Describe the differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness

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4
Q

Prejudice

A

Is the display of a negative, irrational attitudes toward members of a diverse population

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5
Q

Discrimination

A

Actively denying members of society the full benefits of organizational membership

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6
Q

The glass ceiling

A

The glass ceiling effect is an invisible barrier limiting career advancement of women and minorities

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7
Q

Globalization

A

Globalization is the worldwide interdependence of resource flows, product markets, and business competition

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8
Q

An organization

A

An Organization is a collection of people working together to achieve a common purpose

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9
Q

An open system

A

Open system transforms resources inputs from the environment into product outputs

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10
Q

Productivity

A

Productivity is the quantity and quality of work performance, with resource utilization considered

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11
Q

Performance effectiveness

A

An output measure of task or goal accomplishment

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12
Q

Performance efficiency

A

An input measure of resources cost associated with goal accomplishment

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13
Q

Team Leader

A

Team leaders report to middle managers and supervisors non-managerial workers

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14
Q

Line managers

A

Line managers directly contribute to producing the organizations goods or services

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15
Q

Staff Managers

A

Staff managers use special technical expertise to advise and support line workers

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16
Q

Four functions of management

A 
PLOC
Planning 
Leading 
Organizing 
Controlling
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17
Q

Planning

A

Planning is the process of setting objectives and determining what should be done to accomplish them as

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18
Q

Leading

A

Leading is the process of arousing enthusiasm and inspiring efforts to achieve goals

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19
Q

Organizing

A

Agonizing is the process of assigning tasks, allocating resources, and coordinating work activities

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20
Q

Controlling

A

Controlling is the process of measuring performance and taking actions to ensure desired results

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21
Q

Functional managers

A

Functional manager are responsible for one area such as finance, marketing, production, personnel, accounting, or sales

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22
Q

General Managers

A

General managers are responsible for complex, multifunctional units

23
Q

Administrator

A

And administrator is a manager in a public or nonprofit organization

24
Q

Accountability

A

Accountability is the requirement to show performance results to a supervisor

25
Q

An efficient manager

A

An efficient manager helps others achieve high performance and satisfaction at work

26
Q

Quality of work like (QWL)

A

Quality of work life, is the overall quality of human experiences in the workplace

27
Q

Upside down pyramid

A

In the upside down and pyramid, operating workers are at the top, serving customers, while managers are at the bottom supporting them

28
Q

Management

A

Management is the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals

29
Q

Interpersonal rules

A

How a manager interacts with other people

  • Figure head
  • Leader
  • Liaison
30
Q

Information roles

A

Our manager exchanges and processes information

  • Monitor
  • Disseminator
  • Spokesperson
31
Q

Decisional roles

A

How a manager uses information in decision making

  • Entrepreneur
  • Disturbance handler
  • Resource allocator
  • Negotiator
32
Q

Agenda setting

A

Agenda setting develops action priorities for accomplishing goals and plans

33
Q

Networking

A

Networking is the process of creating positive relationships with people who can help advance agendas

34
Q

Social capital

A

Social capital is a capacity to attract the support and the help of others in order to get things done

35
Q

Learning

A

Learning is a change in behaviour that results from experience both inside and outside the classroom

36
Q

Lifelong learning

A

Lifelong learning is continuous learning from daily experiences

37
Q

A skill

A

A skill is the ability to translate knowledge into action that results in desired performance

38
Q

Technical skill

A

Technical skill is the ability to use expertise to perform a task with proficiency

39
Q

Human skill

A

A human skill or interpersonal skill is the ability to work well in cooperation with other people

40
Q

Conceptual skill

A

A conceptual skills is the ability to think analytically to diagnose and solve complex problems

41
Q

Emotional intelligence

A

Emotional intelligence is the ability to manage ourselves and our relationships effectively

42
Q

Managerial competency

A

A managerial competency is a skill-based capability for high performance in a management job

43
Q

Scientific management

A

Scientific management emphasizes careful selection and training of workers and supervisors support

44
Q

Motion study

A

Motion study is the science of reducing a task to its basic physical motions.

45
Q

Bureaucracy

A

A bureaucracy is a rational and efficient form of organization founded on logic, order, and legitimate authority

46
Q

Hawthorne effect

A

The Hawthorne effect is the tendency of persons singled out for a special attention to perform as expected

47
Q

The human relations movement

A

Human relations movement suggested that managers using good human relations with achieve productivity

48
Q

Organizational behavior

A

Additional behavior is the study of individuals and groups in organizations

49
Q

Need

A

I need is a physiological or psychological deficiency that a person feels compelled to satisfy

50
Q

Maslow’s hierarchy of human needs

A
  1. physiological needs
  2. Safety needs
  3. Social needs
  4. Esteem needs
  5. Self actualization needs
51
Q

Theory X

A

Theory X assumes people dislike work, lack ambition, act irresponsibly, and prefer to be led

52
Q

Theory Y

A

Theory Y assumes people are willing to work, like responsibility, and are self-directed and creative

53
Q

A self fulfilling prophecy

A

A self for filling prophecy occurs when a person act in ways that confirm another’s expectations

Business Leadership (1 decks)

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