Business Functions

Question 1

Name 2 things the marketing function does

Answer 1

1. Market research
2. Produce marketing plans
3. Product development
4. Advertising
5. Public relations

Question 2

Name 2 things the production and operations function do

Answer 2

1. Managing production
2. Planning
3. Organising
4. Controlling resources

Question 3

Name 2 thing the accounting and finance function do

Answer 3

1. Records and reports cash flows
2. Financial reporting
3. Mentaining financial control
4. Monertering sales figures

Question 4

Name 2 things the Human Resources function does

Answer 4

1. Hiring and firing employees
2. Training workers
3. Mentaining inter office relationships
4. Payroll

Question 5

Name 2 things the customer service function does

Answer 5

1. Customer assistance before, within and after decision making
2. Meeting needs and desires of customers
3. Complaints
4. Enquiries