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Business computer Information Systems I-A > Business Computer Information Systems Unit 1 > Flashcards

Business Computer Information Systems Unit 1 Flashcards

1
Q

T or F. The Telephone can be a barrier to communicate.

A

TRUE

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2
Q

T of F. Barriers to communication always can be eliminated.

A

FALSE

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3
Q

Which of the following guidelines about the length of email messages is most appropriate?

  1. Make sure you provide all the details in a clear manner, even if the email seems long.
  2. Avoid bullet points in the email because they may confuse some readers.
  3. Try to keep the email short enough that the reader will not have to scroll to read it.
  4. Write emails that are like papers for school, with clear paragraphs and many supporting examples.
A

Number 3 (Try to keep the email short enough that the reader will not have to scroll to read it.)

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4
Q

Rebecca received the following email from her boss: I NEED AL EMPLOYEES TO WORK LATE ON SATURDAY. NO EXCEPTIONS! what is the “Most likely” reason why this communication is not effective?

  1. Rebecca may not want to work on Saturday.
  2. Rebecca may not check her e-mail until after Saturday.
  3. The e-mail does not explain the reasons why the employees must work late.
  4. The use of capital letters may make Rebecca feel like her boss is yelling at her.
A

Number 4

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5
Q

Which of the following comments is an example of the sandwich technique of giving feedback?

  1. I really appreciate your attention to detail when stocking shelves; however, you need to be a little bit faster when doing the stocking. I also like how nice the shelves look when you are done working on them.
  2. I really appreciate your attention to detail when stocking shelves; however, you need to speed it up.
  3. You need to be a little bit faster when stocking shelves. I do appreciate how nice the shelves look when you are done working on them, though.
  4. You’re really not too fast when you are doing the stocking. I really appreciate your attention to detail when stocking shelves, but it would be great if you could maybe speed it up.
A
  1. I really appreciate your attention to detail when stocking shelves; however, you need to be a little bit faster when doing the stocking. I also like how nice the shelves look when you are done working on them.
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6
Q

True or false. Active listening eliminates barriers to communication

A

False

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7
Q

True or false. Effective feedback should focus on the behavior, not the person.

A

True

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8
Q

When you focus on the behavior observed and avoid passing judgment on the person doing the behavior, what component of effective feedback do you demonstrate?

  1. objective
  2. specific
  3. direct
  4. sincere
A
  1. Objective
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9
Q

work ethic is?

  1. doing the right thing even when no one is watching
  2. the characteristic of being dependable and consistent
  3. a personal belief that one should work hard and do a good job
  4. the habit of being on time
  5. completing work quickly and with few mistakes
  6. the ability to be self-directed and complete tasks without direct supervision
A

a personal belief that one should work hard and do a good job

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10
Q

reliability is?

  1. doing the right thing even when no one is watching
  2. the characteristic of being dependable and consistent
  3. a personal belief that one should work hard and do a good job
  4. the habit of being on time
  5. completing work quickly and with few mistakes
  6. the ability to be self-directed and complete tasks without direct supervision
A

the characteristic of being dependable and consistent

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11
Q

punctuality is?

  1. doing the right thing even when no one is watching
  2. the characteristic of being dependable and consistent
  3. a personal belief that one should work hard and do a good job
  4. the habit of being on time
  5. completing work quickly and with few mistakes
  6. the ability to be self-directed and complete tasks without direct supervision
A

the habit of being on time

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12
Q

efficiency is?

  1. doing the right thing even when no one is watching
  2. the characteristic of being dependable and consistent
  3. a personal belief that one should work hard and do a good job
  4. the habit of being on time
  5. completing work quickly and with few mistakes
  6. the ability to be self-directed and complete tasks without direct supervision
A

completing work quickly and with few mistakes

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13
Q

initiative is?

  1. doing the right thing even when no one is watching
  2. the characteristic of being dependable and consistent
  3. a personal belief that one should work hard and do a good job
  4. the habit of being on time
  5. completing work quickly and with few mistakes
  6. the ability to be self-directed and complete tasks without direct supervision
A
  1. the ability to be self-directed and complete tasks without direct supervision
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14
Q

integrity is?

  1. doing the right thing even when no one is watching
  2. the characteristic of being dependable and consistent
  3. a personal belief that one should work hard and do a good job
  4. the habit of being on time
  5. completing work quickly and with few mistakes
  6. the ability to be self-directed and complete tasks without direct supervision
A
  1. doing the right thing even when no one is watching
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15
Q

During your research, you also come across a Web site that lists many health benefits of vegetarian eating and provides a list of steps one can take to begin eating a vegetarian diet. What is the likely primary goal of this Web site?

  1. to provide clear, balanced, and unbiased information
    about the topic
  2. to persuade or change the thinking or actions of others
  3. to entertain the viewer
  4. to sell a product or service
A
  1. to persuade or change the thinking or actions of others
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16
Q

You decide not to use any recipes or information from the “Don’t Be an Animal Murderer” Web site. What characteristic of effective Web sites are you considering when making this decision?

  1. reputable author
  2. clear goals
  3. timely
  4. unbiased
A
  1. unbiased
17
Q

Which of the following is a goal of paraphrasing?

  1. to quote the main idea of what you have read, giving credit to the original source
  2. to state the main idea of what you have read in your own words
  3. to restate the most important points from the original information in your own words
  4. to change the words and order of the sentences of what you have read
A
  1. to state the main idea of what you have read in your own words.
18
Q

What is the main purpose of a concluding paragraph?

  1. to introduce the reader to the topic, main idea, and purpose of the writing
  2. to logically present your ideas in the order they are discussed in the essay
  3. to restate your main ideas and make a lasting impression on your reader
  4. to provide a list of transitional words that will help your reader make sense of the writing
A
  1. to restate your main ideas and make a lasting impression on your reader
19
Q

True or false. Summarizing involves changing a few of the original words or rearranging the sentences in a different order.

A

False

20
Q

body paragraph is?

  1. a summarization of a piece of writing’s main points
  2. a restatement of information using other words, usually with the goal of making it simpler
  3. words or phrases that help a reader move through and make sense of the sequence of information
  4. an interesting and compelling paragraph that gets a reader interested in what they will be reading
  5. a paragraph that presents details to support the main idea of a piece of writing
  6. a statement of only the main points of something that that has been said or written
A
  1. a paragraph that presents details to support the main idea of a piece of writing
21
Q

paraphrase is?

  1. a summarization of a piece of writing’s main points
  2. a restatement of information using other words, usually with the goal of making it simpler
  3. words or phrases that help a reader move through and make sense of the sequence of information
  4. an interesting and compelling paragraph that gets a reader interested in what they will be reading
  5. a paragraph that presents details to support the main idea of a piece of writing
  6. a statement of only the main points of something that that has been said or written
A
  1. a restatement of information using other words, usually with the goal of making it simpler
22
Q

summarize is?

  1. a summarization of a piece of writing’s main points
  2. a restatement of information using other words, usually with the goal of making it simpler
  3. words or phrases that help a reader move through and make sense of the sequence of information
  4. an interesting and compelling paragraph that gets a reader interested in what they will be reading
  5. a paragraph that presents details to support the main idea of a piece of writing
  6. a statement of only the main points of something that that has been said or written
A
  1. a statement of only the main points of something that that has been said or written
23
Q

introduction is?

  1. a summarization of a piece of writing’s main points
  2. a restatement of information using other words, usually with the goal of making it simpler
  3. words or phrases that help a reader move through and make sense of the sequence of information
  4. an interesting and compelling paragraph that gets a reader interested in what they will be reading
  5. a paragraph that presents details to support the main idea of a piece of writing
  6. a statement of only the main points of something that that has been said or written
A
  1. an interesting and compelling paragraph that gets a reader interested in what they will be reading
24
Q

transitions is?

  1. a summarization of a piece of writing’s main points
  2. a restatement of information using other words, usually with the goal of making it simpler
  3. words or phrases that help a reader move through and make sense of the sequence of information
  4. an interesting and compelling paragraph that gets a reader interested in what they will be reading
  5. a paragraph that presents details to support the main idea of a piece of writing
  6. a statement of only the main points of something that that has been said or written
A
  1. words or phrases that help a reader move through and make sense of the sequence of information
25
Q

conclusion is?

  1. a summarization of a piece of writing’s main points
  2. a restatement of information using other words, usually with the goal of making it simpler
  3. words or phrases that help a reader move through and make sense of the sequence of information
  4. an interesting and compelling paragraph that gets a reader interested in what they will be reading
  5. a paragraph that presents details to support the main idea of a piece of writing
  6. a statement of only the main points of something that that has been said or written
A
  1. a summarization of a piece of writing’s main points

Business computer Information Systems I-A (2 decks)

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