BUSINESS COMMUNICATION, MANAGEMENT AND SUCCESS Flashcards
Is communication important in business? Why?
Yes, communication is crucial in business as it ensures clarity, efficiency, decision-making, and strong relationships with employees, customers, and stakeholders.
What does communication mean for businesses and individuals?
For businesses, communication drives success, productivity, and relationships. For individuals, it boosts career growth, teamwork, and idea expression.
What is the most important skill needed to excel in a job?
Effective communication skills are essential, as they influence teamwork, leadership, and professional success.
What is business communication?
Business communication is the exchange of information within an organization and with external stakeholders to achieve business objectives.
What are the two main types of communication?
Verbal communication – Uses words (spoken or written).
Non-verbal communication – Uses gestures, images, logos, and body language.
What are some examples of verbal communication?
Face-to-face or phone conversations
Meetings
Emails, text messages, and voicemails
Letters and memos
Reports
What are some examples of non-verbal communication?
Company logos
Body language and gestures
Seating arrangements in meetings
Waiting times for visitors
Why is documentation important in organizations?
It provides a legal record of business activities.
Helps in decision-making and compliance with laws.
Ensures clarity and accountability.
How does business writing differ from school writing?
Business writing is concise, clear, and goal-oriented, while school writing is more about demonstrating knowledge and analysis.
How does communication contribute to management success?
Helps managers collect and convey information.
Aids in decision-making.
Promotes teamwork and motivation among employees.
What are the three main purposes of business communication?
To inform – Sharing information.
To request or persuade – Influencing actions or decisions.
To build goodwill – Strengthening relationships and trust.
What are the two types of audiences in business communication?
Internal audience – Employees, managers, and departments.
External audience – Clients, customers, suppliers, stockholders, government, media, and the public.
Why does writing cost money in a business?
It requires resources like paper, computers, software, and employees’ time.
How does poor writing affect a business?
Wastes time and effort.
Causes misunderstandings.
Harms business relationships and reputation.
What are the five basic criteria of good business communication?
Clarity – Easy to understand.
Completeness – Contains all necessary information.
Correctness – Free from errors.
Efficiency – Saves the reader’s time.
Goodwill – Strengthens relationships.
What key questions should you ask before sending a business message?
What’s at stake and for whom?
Should you send a message?
What channel should you use? (Email, meeting, letter, etc.)
What should you say and how should you say it?
What does PAIBOC stand for?
Purpose – Why are you writing or speaking?
Audience – Who is the audience, and what do they need?
Information – What information must be included?
Benefits – What benefits can you highlight?
Objections – What objections might the audience have?
Context – What external factors affect communication?
Why is the PAIBOC method important in business communication?
It ensures that messages are clear, relevant, and effective.
What are some tips for effective business communication?
Be clear and concise.
Ask questions to ensure understanding.
Use positive language.
Avoid technical jargon unless necessary.
Listen actively to others.
