Business Administration Flashcards
What are 4 benefits of compounded medication?
- Easier to medicate difficult patients
- Can be made specifically for allergic patients
- Specific dosing sizes
- Used when other medications are on backorder or discontinued
What types of messages might you find on voicemail at the start of the day?
- Appointment cancellation/emergency call
- Appointment requests
- Fee inquiries
- Animal health questions
What are some inventory items that a veterinary hospital would have on hand?
- Medications
- Shampoo and flea/tick products
- Food and treats
- Consumable items such as gauze, needles, syringes, bandaging
What are 6 discrepancies that could affect a hospitals inventory count?
- Medical Supplies
- Free Items
- Shrinkage
- In house use
- Incorrect invoiced products
- Missed charges
What is the name of the online store where clients can purchase veterinary food and supplies?
myVetstore
Who is the carrier of the SPCA Pet Insurance?
Petline
True or false: cover letters should summarize your resume for a prospective employer.
False
Inventory consumes between_____ &_____% of the overall income
12-15
The goal of an effective turnover rate is?
To increase profitability and decrease loss
Inaccurate reorder quantities can lead to these things.
- Excess amounts of product
- Not enough products
- Increased holding costs
- Expired products
List deductions from your gross pay
CPP, EI, income tax, RRSP, benefits
A popular veterinary financing company in Canada
Petcard
Reconciliation is the process of?
Matching and comparing figures from a transaction totals sheet with the actual
receipts and funds accepted as payments.
Often called “end of day”.
What is petty cash?
Cash set aside to purchase small items that may be needed or wanted for a business.
What does a turnover rate mean?
The rate at which a company replaces inventory in each period due to sales
What does written communication include?
- Emails to clients and industry
- Recording in legal medical records
- Creating check lists and protocol forms for the hospital
- Creating cover letters and resumes
What is the purpose of using social media?
- Showcase your talent
- Sell products
- Offer a service or provide education
- Increase audience awareness of different topics
Some common mistakes of posting on social media include:
- Being on too many platforms or not enough
- Not on the right platform for your target audience
- Thinking everyone is seeing your content – the more post engagements that happen (clicking, liking, commenting, sharing), the more your posts will be visible to people
- Posting too much - people will feel bombarded and may unfollow you
Failing to plan – have a content calendar so you can remain consistent and set deadlines - Posting on “off” times – better days of the week and time of day to post
- Not measuring your performance – can see group insights on FB over the last 28 days
- Removing negative comments – manage these appropriately instead
Are missed charges something to be concerned about and why?
Yes, it is estimated that this accounts for at least 10% of the gross revenue produced per year by a business.
True or false: cover letters can be really successful in expanding on relevant experience.
True
Business administration duties at a veterinary hospital include:
- Using basic Microsoft office skills
- Professional communication skills
- Client interactions
- Being responsible for the appearance, smell and cleanliness
- Facing shelves and inventory management
- Daily cash reconciliation
- Using Veterinary Practice software
What is important to do when checking patients in?
- Know who is coming in and be ready!
- Have a room prepared, be aware of patient needs (flags)
- Greet the client and their pet when they arrive - know their names
- Check in the patient on the computer software
- Weigh patient and place in room (or vice versa if they are a cat)
- If client is waiting for a room, go over profile details to check for accuracy
What are some of the organizations that the veterinary industry is comprised of?
- Professional associations and governing bodies
- Private and corporate owned Veterinary Practices
- Diagnostic, referral and emergency/critical care facilities
- Colleges and universities
- Suppliers
- Shelters and animal rescue groups
- Software companies
- Crematoriums
Why is it so important to have clean and orderly areas for clients to view during each visit?
First impressions are key and a dirty, unorganized environment will make the client feel that poor medical services are also being offered.
What are some benefits of pet health insurance?
- Owners are more likely to accept treatments and recommendations
- Clients will bring pets into the hospital before an illness escalates instead of putting off veterinary care that they can’t afford
- Improves the Human Animal Bond
- Pet owners are able to manage unexpected illness and accident
- Pets live longer
True or false: Gross pay is the money you get after deductions.
False
What does RRSP mean?
Registered Retirement Savings Plan
What are 3 reasons why we need to record all client communications in the patient’s medical record?
- It is a legal document and may be needed in court, if it’s not in the medical file it did not happen
- For consistency between staff members
- May be sent to other veterinary hospitals
