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Veterinary Assistant Business Administration, 2023 > Business Administration > Flashcards

Business Administration Flashcards

1
Q

What are 4 benefits of compounded medication?

A
  1. Easier to medicate difficult patients
  2. Can be made specifically for allergic patients
  3. Specific dosing sizes
  4. Used when other medications are on backorder or discontinued
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2
Q

What types of messages might you find on voicemail at the start of the day?

A
  1. Appointment cancellation/emergency call
  2. Appointment requests
  3. Fee inquiries
  4. Animal health questions
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3
Q

What are some inventory items that a veterinary hospital would have on hand?

A
  1. Medications
  2. Shampoo and flea/tick products
  3. Food and treats
  4. Consumable items such as gauze, needles, syringes, bandaging
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4
Q

What are 6 discrepancies that could affect a hospitals inventory count?

A
  1. Medical Supplies
  2. Free Items
  3. Shrinkage
  4. In house use
  5. Incorrect invoiced products
  6. Missed charges
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5
Q

What is the name of the online store where clients can purchase veterinary food and supplies?

A

myVetstore

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6
Q

Who is the carrier of the SPCA Pet Insurance?

A

Petline

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7
Q

True or false: cover letters should summarize your resume for a prospective employer.

A

False

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8
Q

Inventory consumes between_____ &_____% of the overall income

A

12-15

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9
Q

The goal of an effective turnover rate​ is?

A

To increase profitability and decrease loss

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10
Q

Inaccurate reorder quantities can lead to​ these things.

A
  1. Excess amounts of product
  2. Not enough products
  3. Increased holding costs​
  4. Expire​d products
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11
Q

List deductions from your gross pay

A

CPP, EI, income tax, RRSP, benefits

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12
Q

A popular veterinary financing company in Canada

A

Petcard

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13
Q

Reconciliation is the process of?

A

Matching and comparing ​figures from a transaction totals sheet with the actual ​
receipts and funds accepted as payments​.
Often called “end of day”.

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14
Q

What is petty cash?

A

Cash set aside to purchase​ small items that may be needed or wanted for a business​.

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15
Q

What does a turnover rate mean?

A

The rate at which a company replaces inventory in each​ period due to sales​

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16
Q

What does written communication include?

A
  1. Emails to clients and industry​
  2. Recording in legal medical records​
  3. Creating check lists and protocol forms for the hospital​
  4. Creating cover letters and resumes​
17
Q

What is the purpose of using social media?

A
  1. Showcase your talent
  2. Sell products
  3. Offer a service or provide education
  4. Increase audience awareness of different topics
18
Q

Some common mistakes of posting on social media include:

A
  1. Being on too many platforms or not enough​
  2. Not on the right platform for your target audience​
  3. Thinking everyone is seeing your content – the more post engagements that happen (clicking, liking, commenting, sharing), the more your posts will be visible to people​
  4. Posting too much - people will feel bombarded and may unfollow you​
    Failing to plan – have a content calendar so you can remain consistent and set deadlines​
  5. Posting on “off” times – better days of the week and time of day to post​
  6. Not measuring your performance – can see group insights on FB over the last 28 days ​
  7. Removing negative comments – manage these appropriately instead​
19
Q

Are missed charges​ something to be concerned about and why?

A

Yes, it is estimated that this accounts for at least 10% of the gross revenue produced per year by a business.

20
Q

True or false: cover letters can be really successful in expanding on relevant experience.

A

True

21
Q

Business administration duties at a veterinary hospital include:

A
  1. Using basic Microsoft office skills​
  2. Professional communication skills ​
  3. Client interactions​
  4. Being responsible for the appearance, smell and cleanliness ​
  5. Facing shelves and inventory management​
  6. Daily cash reconciliation​
  7. Using Veterinary Practice software
22
Q

What is important to do when checking patients in?

A
  1. Know who is coming in and be ready!​
  2. Have a room prepared, be aware of patient needs (flags)
  3. Greet the client and their pet when they arrive​ - know their names
  4. Check in the patient on the computer software​
  5. Weigh patient and place in room (or vice versa​ if they are a cat) ​
  6. If client is waiting for a room, go over profile​ details to check for accuracy​
23
Q

What are some of the organizations that the veterinary industry is comprised of?

A
  1. Professional associations and governing bodies​
  2. Private and corporate owned Veterinary Practices ​
  3. Diagnostic, referral and emergency/critical care​ facilities​
  4. Colleges and universities ​
  5. Suppliers​
  6. Shelters and animal rescue groups​
  7. Software companies​
  8. Crematoriums
24
Q

Why is it so important to have clean and orderly areas for clients ​to view during each visit?

A

First impressions are key and a dirty, unorganized environment will make the client feel that poor medical services are also being offered.

25
Q

What are some benefits of pet health insurance?

A
  1. Owners are more likely to accept treatments and recommendations ​
  2. Clients will bring pets into the hospital before an illness escalates instead of putting off veterinary care that they can’t afford​
  3. Improves the Human Animal Bond
  4. Pet owners are able to manage unexpected illness and accident
  5. Pets live longer
26
Q

True or false: Gross pay is the money you get after deductions.

A

False

27
Q

What does RRSP mean?

A

Registered Retirement Savings Plan

28
Q

What are 3 reasons why we need to record all client communications in the patient’s medical record?

A
  1. It is a legal document and may be needed in court, if it’s not in the medical file it did not happen
  2. For consistency between staff members
  3. May be sent to other veterinary hospitals

Veterinary Assistant Business Administration, 2023 (1 decks)

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