BUSA Test #4 Flashcards

(55 cards)

1
Q

Principles and standards that determine acceptable conduct in business

A

Business Ethics

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2
Q

An identifiable problem, situation, or opportunity that requires a person to choose from among several actions that may be evaluated as right or wrong, ethical or unethical

A

Ethical Issue

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3
Q

Bribery, Misuse of company time, Abusive and Intimidating behavior, Misuse of company resources, Conflict of interest, Communications, Business relationships

A

Examples of Ethical issues

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4
Q

Individual standards and values, Managers’ and co-workers’ influence and opportunities within codes and compliance requirements

A

Ethical/Unethical Choices in business

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5
Q

Formalized rules and standards that describe what a company expects of its employees

A

Codes of ethics

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6
Q

A business’s obligation to maximize its positive impact and minimize its negative impact on society

A

Social responsibility

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7
Q

Economic, legal, ethical, voluntary, philanthropic

A

Categories of social responsibility

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8
Q

Relations with stockholders and Owners, Employee relations, consumer relations, sustainability issues

A

Social Responsibility issues

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9
Q

The activities that independent individuals, groups, and organizations undertake to protect their rights as consumers

A

Consumerism

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10
Q

Conducting activities in a way that allows for the long-term well-being of the natural environment, including all biological entities

A

Sustainability

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11
Q

A monopoly that exists when a country is the only source of an item, the only producer of an item, or the most efficient producer of an item

A

Absolute advantage

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12
Q

The basis of most international trade, when a country specializes in products that it can supple more efficiently or at a lower cost then it can produce other items

A

Comparative advantage

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13
Q

The transferring of manufacturing or other tasks - such as data processing - to countries where labor and supplies are less expensive

A

Outsourcing

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14
Q

The difference in value between a nation’s exports and its imports

A

Balance of trade

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15
Q

A nation’s negative balance of trade, which exists when that country imports more products than it exports

A

Trade deficit

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16
Q

A nation’s positive balance of trade, which exists when that country exports more products than it imports

A

Trade surplus

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17
Q

Economic development, Exchange rates, Laws and regulations, Tariffs and trade restrictions, Exchange controls, Quotas, Embargos, Political Barriers, Social roles, Culture, Technology

A

International trade barriers

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18
Q

A trade agreement, originally signed by 23 nations in 1947, that provided a forum for tariff negotiations and a place where international trade problems could be resolved and discussed

A

General Agreement on Tariffs and Trade (GATT)

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19
Q

An organization established by the industrialized nations in 1946 to loan money to underdeveloped and developing countries

A

World Bank

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20
Q

An organization established in 1947 to promote trade among member nations by eliminating trade barriers and fostering financial cooperation

A

International Money Fund (IMF)

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21
Q

Agreement that eliminates most tariffs and trade restrictions to encourage trade among the United States, Mexico, and Canada

A

North American Free Trade Agreement (NAFTA) OR United States-Mexico-Canada Agreement (USMCA)

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22
Q

A union of European nations established in 1958 to promote trade among its members; one of the largest single markets today

A

European Union (EU)

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23
Q

International organization dealing with the rules of trade between nations

A

World Trade Organization (WTO)

24
Q

The sale of goods and services to foreign markets

25
The purchase of goods and services from foreign services
Importing
26
A trade agreement in which one company - the licensor - allows another company - the licensee - to use its company name, products, patents, brands, trademarks, raw materials, and/or production processes in exchange for a fee or royalty
Licensing
27
A partnership established for a specific project or for a limited time
Joint Venture
28
A partnership formed to create competitive advantage on a worldwide basis
Strategic alliance
29
The ownership of overseas facilities
Direct Investment
30
A corporation that operates on a worldwide scale, without significant ties to any one nation or region
Multinational Corporation (MNC)
31
A plan, used by international companies, that involves customizing products, promotion, and distribution according to cultural, technological, regional, and national differences
Multinational Strategy
32
A strategy that involves standardizing products (and, as much as possible, their promotion and distribution) for the whole world, as if it were a single entity
Global Strategy
33
Relations with or between employees and the behavior of individuals and groups in organizational settings
Human relations
34
An employee's attitude toward their job, employer, and colleagues
Morale
35
The personal satisfaction and enjoyment felt after attaining a goal
Intrinsic Rewards
36
Benefits and/or recognition received from someone else
Extrinsic rewards
37
a theory that arranges the five basic needs of people—physiological, security, social, esteem, and self-actualization—into the order in which people strive to satisfy them.
Maslow's Hierarchy
38
Movement of employees from one job to another in an effort to relieve the monotony often associated with job specialization
Job rotation
39
The incorporation of motivational factors, such as opportunity for achievement, recognition, responsibility, and advancement, into a job.
Job enrichment
40
A formal, written explanation of a specific job, usually including job title, tasks, relationship with other jobs, physical and mental skills required, duties, responsibilities, and working conditions
Job description
41
A description of the qualifications necessary for a specific job, in terms of education, experience, and personal and physical characteristics
Job specification
42
Forming a pool of qualified applicants from which management can select employees
Recruiting
43
The process of collecting information about applicants and using that information to make hiring decisions
Selection
44
1. The application 2. The interview 3. Testing 4. Reference Checking
Steps in the selection process
45
Prohibits discrimination in employment and created the Equal Employment Opportunity Commission
Title VII of the Civil Rights Act
46
Provides employees with feedback on how well they are doing as well as areas for improvement
Performance appraisals
47
Occurs when employees quit or are fired and must be replaced by new employees
Turnover
48
Financial rewards based on the number of hours the employee works or the level of output achieved
Wages
49
A financial reward calculated on a weekly, monthly, or annual basis
Salary
50
Nonfinancial forms of compensation provided to employees, such as pension plans, health insurance, paid vacation and holidays, and the like
Benefits
51
Bonuses, Profit sharing, Labor unions, collective bargaining, labor contract
Additional compensation
52
Employee organizations formed to deal with employers for achieving better pay, hours, and working conditions
Labor unions
53
Sexual orientation, age, gender, race, ethnicity, and abilities
Primary characteristics of diversity
54
Education, work background, income, marital status, parental status, military experience, religious beliefs, geographic location
Secondary characteristics of diversity
55
1. More productive use of a company’s human resources. 2. Reduced conflict among employees of different ethnicities, races, religions, and sexual orientations as they learn to respect each other’s differences. 3. More productive working relationships among diverse employees as they learn more about and accept each other. 4. Increased commitment to and sharing of organizational goals among diverse employees at all organizational levels. 5. Increased innovation and creativity as diverse employees bring new, unique perspectives to decision-making and problem-solving tasks. 6. Increased ability to serve the needs of an increasingly diverse customer base. 7. Increased inclusion, which recognizes contributions, presence, and perspectives of different groups, integrating them into the work environment.
Benefits of Diversity, Equity, and Inclusion