BUS290 Communication

Question 1

interpersonal intelligence

Answer 1

the ability to read, empathize with and understand others

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Question 2

Process for Planning and Preparing Spoken & Written Messages

Answer 2

Step1. Consider the Applicable Contextual Forces

Step2. Determine the purpose and select an appropriate channel and medium.

Step3. Envision the audience

Step4. Adapt the message to the audience’s needs and concerns

Step5. Organize the message

Step 6 Prepare the first draft