BUS208 Test 1 Study Guide Flashcards
(9 cards)
What is the title of people in the organization who oversee the activities of others?
Managers
The four Functions of Management (and how managers use them)
- Planning
- Define company goals
- Establish strategy to achieve goals
- Develop a comprehensive set of plans to integrate and coordinate activities - Organizing -0 design the company’s organization structure
- what tasks need to be done
- who does what task
- who reports to who
- where are decisions made - Leading - direct and coordinate people
- motivate
- direct activities
- establish communication channels
- resolve conflict - Controlling - Are we working toward our goals?
- Monitor progress
- make changes
- resolve conflicts
What are the different levels of diversity?
Surface level: demographics (age, race, ethnicity, religion, disability status).
Deep level: personality, values, like a deep care for your family, the way you view work problems, and tpic interests… Or differences, like introverted vs. extroverted.
Deep level overshadows surface level.
What is Mintzberg’s role for a manager?
Managers perform 10 different, but highly interrelated roles (in 3 categories):
Interpersonal:
- figurehead,
- leader,
- liaison
Informational:
- monitor,
- disseminator,
- spokesperson
Decisional:
- entrepreneur,
- disturbance handler,
- resource allocator,
- negotiator
What are the various types of discrimination?
Discrimination - to observe a difference. But in context, it’s to allow our behavior to be influenced by stereotypes about groups of people. It assumes that everyone is the same.
Discriminatory policies or practices – when representatives deny equal opportunity to perform or unequal rewards for performance
Sexual harassment – unwanted sexual advances or other verbal or physical conduct of sexual nature that create hostile and offensive work environment
Intimidation – obvious threats and bullying directed at members of specific groups of employees
Mockery and insults – jokes or negative stereotypes; sometimes the result of jokes taken too far
Exclusion – exclusion of certain people from job opportunities, social events, discussions; can occur unintentionally
Incivility – disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring his or her opinions.
What are the various types of sexual harassment?
Unwanted advances–verbal, physical, of a sexual nature, that create a hostile or offensive work group.
Ex. Sales people going to a strip club on company money, or bringing strippers into the office.
Def: Attitude
The evaluation people make about objects, people, or events (positive and negative)
What is the ABC model?
The emotional or feeling segment of an attitude and is reflected in a thought, or verbal statement. “I am happy/angry because…”
What is an example of an affective component of attitude?
a