BUS208 Test 1 Study Guide

Question 1

What is the title of people in the organization who oversee the activities of others?

Answer 1

Managers

Question 2

The four Functions of Management (and how managers use them)

Answer 2

1. Planning
   - Define company goals
   - Establish strategy to achieve goals
   - Develop a comprehensive set of plans to integrate and coordinate activities
2. Organizing -0 design the company’s organization structure
   - what tasks need to be done
   - who does what task
   - who reports to who
   - where are decisions made
3. Leading - direct and coordinate people
   - motivate
   - direct activities
   - establish communication channels
   - resolve conflict
4. Controlling - Are we working toward our goals?
   - Monitor progress
   - make changes
   - resolve conflicts

Question 3

What are the different levels of diversity?

Answer 3

Surface level: demographics (age, race, ethnicity, religion, disability status).

Deep level: personality, values, like a deep care for your family, the way you view work problems, and tpic interests… Or differences, like introverted vs. extroverted.

Deep level overshadows surface level.

Question 4

What is Mintzberg’s role for a manager?

Answer 4

Managers perform 10 different, but highly interrelated roles (in 3 categories):

Interpersonal:

• figurehead,
• leader,
• liaison

Informational:

• monitor,
• disseminator,
• spokesperson

Decisional:

• entrepreneur,
• disturbance handler,
• resource allocator,
• negotiator

Question 5

What are the various types of discrimination?

Answer 5

Discrimination - to observe a difference. But in context, it’s to allow our behavior to be influenced by stereotypes about groups of people. It assumes that everyone is the same.

Discriminatory policies or practices – when representatives deny equal opportunity to perform or unequal rewards for performance

Sexual harassment – unwanted sexual advances or other verbal or physical conduct of sexual nature that create hostile and offensive work environment

Intimidation – obvious threats and bullying directed at members of specific groups of employees

Mockery and insults – jokes or negative stereotypes; sometimes the result of jokes taken too far

Exclusion – exclusion of certain people from job opportunities, social events, discussions; can occur unintentionally

Incivility – disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring his or her opinions.

Question 6

What are the various types of sexual harassment?

Answer 6

Unwanted advances–verbal, physical, of a sexual nature, that create a hostile or offensive work group.

Ex. Sales people going to a strip club on company money, or bringing strippers into the office.

Question 7

Def: Attitude

Answer 7

The evaluation people make about objects, people, or events (positive and negative)

Question 8

What is the ABC model?

Answer 8

The emotional or feeling segment of an attitude and is reflected in a thought, or verbal statement. “I am happy/angry because…”

Question 9

What is an example of an affective component of attitude?

Answer 9

a