BUS 661 Entire Course Flashcards

1
Q

UOP BUS 661 Change at DuPont NEW

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Read the case study Change at DuPont from the end of chapter 7 in your text. Answer the following questions in a three- to four- page APA style paper; include outside sources to support your answers.
a. To what extent are the following approaches to change embedded in the DuPont story (justify your answer, providing specific examples):
• OD
• Appreciative inquiry
• Sense-making
b. In your opinion, how compatible are these three approaches? Why? What evidence is there in the DuPont story to support your answer? As
a change manager, to what extent could you utilize insights from each approach?
c. Imagine you are an OD practitioner brought into DuPont at the time of the Orlon manufacturing operation closure. Describe the steps you
would take to help manage this change based upon action research.
d. Describe a fictional large-scale change that could affect DuPont. You will address this change from both a problem-solving approach and
an appreciative inquiry approach. You will explain the change to a group of DuPont employees from each approach (two different change
explanations). Compare and contrast the steps taken in each approach. Which approach do you think would work better from the point of
view of the staff? Why? How easy/difficult will it be to adopt this approach? What broad conclusions can be drawn?

A

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2
Q

UOP BUS 661 Change Initiatives NEW

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Find an article that identifies at least one reason why organizational change initiatives fail in organizations. Summarize the article then present your opinion. Be sure to provide a complete APA citation of the article. Respond to at least two of your classmates’ postings.

A

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3
Q

UOP BUS 661 Change Intervention NEW
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Complete the following exercise (Exercise 7.2 in your text): Choose a current
issue in your local neighborhood. You will figure out how you would design a
large-scale change intervention program in relation to this issue. Answer the
following questions and respond to at least two of your classmates’
postings.
a. How many people would it make sense to
involve?
b. Where and when would you hold
it?
c. How would you ensure that you have a representative
cross sample of relevant people in the room at the same time?
What
data sources would you need to achieve
this?
d. Who are the key decision makers in relation to this
issue? What arguments will you use to get them to attend the
meeting?
e. How will you structure the agenda of the
meeting? What would be the best way of doing this so that people who attend on
that day have
appropriate buy-in to
it?
f. How would you run the actual
meeting?
g. What technology would you need to make it work
well?
h. What would you like people to take away from the
meeting?
i. What follow-up actions would you plan to ensure
that actions and decisions flowed from it?
j. What possible
funding sources might you draw on to finance the meeting?

k. As a result of considering such questions, what new issues emerge for you, as
a large-scale change intervention agent, to consider? What
specific skills would you need to make such an event
work well? Which of these skills would you need to develop more?

A

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4
Q

UOP BUS 661 Change Leader NEW
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What skills are appropriate for a leader of change in a modern organization? How do you cultivate them? On reflection, what skills do you possess and how do you
compare with your list of skills? What can you do to improve your skills?
Respond to at least two of your classmates’ postings.

A

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5
Q
UOP BUS 661 Change Rationales NEW
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Find two articles about organizations going through change. Provide a
complete APA citation for each article. Answer the following questions and
respond to at least two of your classmates’ postings.

What is the rationale presented for the changes? What are the internal and
external pressures considered in the change?
Compare and contrast the rationales from each article. What are the
commonalities presented? Are some presented as more legitimate than others?
To what extent are single versus multiple rationales utilized? What
conclusions do you draw from this?

A

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6
Q
UOP BUS 661 Change Stories NEW
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Briefly reflect upon an important change you have experienced in your life. Compare your change to the change stories from the beginning of Chapter
1.Compare the change stories from the beginning of Chapter 1. Answer the following questions and respond to at least two of your classmates’ postings.

What are the common issues across each story?
What are the differences?
Of the change “lessons” outlined in Table 1.1, which of these are present in
these stories? Which are absent? What are the implications of this?
Are there other “lessons” embedded in the stories for future changes for/to
the companies?
What three key conclusions do you draw from these stories about managing
change? What lessons are embedded in these stories that you can apply to future
changes you may face?

A

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7
Q

UOP BUS 661 Change Stories (Green Mountain Resort) NEW
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Read the case study: Green Mountain Resort (Dis)solves the Turnover Problem
from the end of Chapter 2. Answer the following questions in a three page APA
style paper; include outside sources to support your answers.

a. Which of the six change images discussed in the chapter can be identified in
the assumptions about changing turnover that were
held
by:
• Gunter?
• The
hospitality literature?
• The
consultant?
b. How did these assumptions influence prescriptions
for dealing with “the turnover problem?”
c. Choose another change
image and apply it to “the turnover problem.” To what new insights does this
lead?
d. What conclusions do you draw from this about the statement
at the start of the chapter that “if we only draw upon one particular
frame, then this will take us away from thinking about what is
going on from an alternative perspective?”

A

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8
Q
UOP BUS 661 Entire Course NEW
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BUS 661 Change at DuPont NEW
BUS 661 Change Initiatives NEW
BUS 661 Change Intervention NEW
BUS 661 Change Leader NEW
BUS 661 Change Rationales NEW
BUS 661 Change Stories NEW
BUS 661 Change Stories (Green Mountain Resort) NEW
BUS 661 Force Field Analysis NEW
BUS 661 Leading Organizational Change ( Tyco ) NEW
BUS 661 Leading Organizational Change Assignment NESTLE NEW
BUS 661 Leading Organizational Change Assignment British Airways NEW
BUS 661 Leading Organizational Change Final Paper NEW
BUS 661 Organizational Change Report- Bridgepoint Ed. NEW
BUS 661 Preventing Resistance NEW
BUS 661 Productive Failure NEW
BUS 661 Restructuring NEW
BUS 661 The Vision “Wow” Factor NEW
BUS 661 Toxic Handlers NEW
BUS 661 Vision and Organizational Change NEW
BUS 661 Week 1 Assignment Change Stories NEW
BUS 661 Week 2 Assignment Force Field Analysis NEW
BUS 661 Week 3 Assignment Mitigating the Chaos of Change NEW
BUS 661 Week 4 Assignment Successful Change Versus a Dismal Failure NEW
BUS 661 Week 5 Assignment Preparing to Communicate NEW

A

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9
Q

UOP BUS 661 Force Field Analysis NEW

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Find at least one significant article related to either downsizing,
implementation of a new technology, or a merger or acquisition. Provide a
complete APA citation of the article.

What are the key driving forces? What are the key restraining forces?
Prepare a force field analysis graph (see Figure 5.9 from your text).
Think about how to implement the change by increasing drivers or reducing
restraints.
Describe and discuss the change in terms of the force field analysis in 200
words or less.

Respond to at least two of your classmates’ postings.

A

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10
Q

UOP BUS 661 Leading Organizational Change Assignment British Airways NEW

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Read the case study: The British Airways Swipe Card Debacle from the end of chapter 8 in your text. Review the swipe card story, drawing on each of the following change perspectives discussed in chapters 7 and 8: organizational development, sense-making, change management, contingency, and processual. Answer the following questions in a three page APA style paper; include outside sources to support your answers.

a. From each change perspective, what are the key issues to understanding the wildcat strike?
b. Assume that you have been retained as a change consultant by BA management to advise them on how to avoid such a situation in the future. What lessons emerge from each perspective and what recommendations would you draw from each in constructing your advice to BA management? If appropriate, role-play the presentation of this advice to senior management of BA.
c. Is there one change perspective, or a combination of change perspectives, that provides the best way of understanding the swipe card issue? Why?
d. What broad conclusions emerge from this analysis?

A

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11
Q

UOP BUS 661 Leading Organizational Change Assignment NESTLE NEW
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Read the case study: Nestlé from the end of chapter 4 in your text. Answer the following questions in a three page APA style paper; include outside sources to support your answers.

a. Did Nestlé undergo either first-order and/or second-order change according to the case? Answer listing examples of types for change from the case.
b. Brabeck-Letmathe emphasizes the need for an incremental approach to change. Do you agree that this is what he has done? Discuss the differences and similarities between his view and your view of what has occurred at Nestlé, both historically and in recent times.
c. What implications for change managers would apply specifically to Nestlé? Outline how the Nestlé management team may have reacted to each implication.
d. Find three examples of lessons from the front line that are evident in the Nestlé case. How could these issues be overcome?

A

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12
Q

UOP BUS 661 Leading Organizational Change Final Paper NEW
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Final Paper
The final assignment for this course is an Organizational Change Report.The purpose of the Organizational Change Report is for you to culminate the learning achieved in the course by describing your understanding and application of knowledge in the field of organizational change.
Focus of the Final Project
Submit an eight- to ten-page paper (excluding appendixes, cover page, abstract, and references). The paper should focus on a topic or concept in the course that has proven to be especially interesting to you. An outline of the chosen topic will be presented to the instructor in Week Three for review and approval.
Writing the Final Project
The Final Paper:
1. Must be eight to ten double-spaced pages in length, and formatted according to APA style as outlined in the Ashford Writing Center.
2. Must include a title page with the following:
a. Title of paper
b. Student’s name
c. Course name and number
d. Instructor’s name
e. Date submitted
3. Must begin with an introductory paragraph that has a succinct thesis statement.
4. Must address the topic of the paper with critical thought.
5. Must end with a conclusion that reaffirms your thesis.
6. Must use at least three scholarly sources, including a minimum of one from the Online Library.
7. Must document all sources in APA style

A

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13
Q

UOP BUS 661 Leading Organizational Change ( Tyco ) NEW

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Tyco
Read the case study: Tyco from the end of chapter 11 in your text. Answer the following questions in a three page APA style paper; include outside sources to support your answers.
a. Describe how the turnaround team may have used Gerard and Teurfs’ transformation skills to overcome the frustration of employees.
b. Tyco used vignettes to communicate changes in ethical behavior. Write a vignette that could be used by Tyco to assist in overcoming the cultural change barriers that companies like Tyco faced. What international issues might need to be taken into account in writing these vignettes?
c. Using Ford and Ford’s four types of change conversations, describe how Tyco would go through the process of communicating change to its staff.
d. Imagine that you were CEO of Tyco when the former CEO was still on trial for fraud. You are trying to rebuild the company’s corporate reputation. Write a script for your address to the shareholders after 18 months in the position. Pay attention to the appropriate use of metaphors in your “change conversation” to this group.
e. What issues emerge in this case in terms of communicating change with the outside world?

A

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14
Q

UOP BUS 661 Organizational Change Report- Bridgepoint Ed. NEW
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Focus of the Organizational Change Report
8-10 page paper (excluding appendixes, cover page, abstract, and references). The paper should focus on Bridgepoint Education.
Writing the Organizational Change Report
The Organizational Change Report:
Must be eight to ten double-spaced pages in length and formatted according to APA style. Must include an abstract after the title page according to APA style in the approved style guide.
Must include an introductory paragraph with a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must include citations to references that support the assertions made in the paper.
Must conclude with a restatement of the thesis and a conclusion paragraph.
Must use APA style as outlined in the approved style guide to document all sources.
Must include, on the final page, a Reference List that is completed according to APA style as outlined in the approved style guide.

Organizational Change Report Outline-Bridgepoint

Bridgepoint

Intro- Organizational Change for Bridgepoint and background.
Body- Change in focus and problems
- Change in vision, culture and its issues
- Change in management and issue
- Change in employees and issues
- Advice with organizational change
Conclusion-Bridgepoint organizational change

References
Hughes, R. L., Ginnett, R. C., Curphy, G. J. (2009). Leadership: Enhancing the lessons of experience. (6th Ed.) New York, NY: McGraw-Hill/Irwin.
HOOIJBERG, R., &LANE N. (2009). Using Multisource Feedback Coaching Effectively in Executive Education. Academy Of Management Learning & Education.
Curtis, E., & O’Connell, R. (2011). Essential leadership skills for motivating and developing staff. Nursing Management - UK, 18(5), 32-35.
Palmer. I., Dunford, R., & Akin, G. (2009). Managing organizational change: A multiple perspectives approach (2nd ed.). New York, NY: McGraw-Hill.

A

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15
Q

UOP BUS 661 Preventing Resistance NEW
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Listed below are a number of reasons why people may be resistant to a
change. For each of the reasons, identify at least one action that could be
taken by management to reduce the prospect that it will be a significant source
of resistance (Exercise 6.2 from your text). Respond to at least two of your
classmates’ postings.

Reason for
Resistance
Proposed
Action
Dislike of change
Discomfort with
uncertainty
Perceived negative effects on interests
Attachment to
established culture/ways of doing things
Perceived breach of psychological
contract
Lack of conviction that change is needed
Lack of clarity as toListed below are a number of reasons why people may be resistant to a
change. For each of the reasons, identify at least one action that could be
taken by management to reduce the prospect that it will be a significant source
of resistance (Exercise 6.2 from your text). Respond to at least two of your
classmates’ postings.

Reason for
Resistance        
                                                              Proposed
Action
Dislike of change
Discomfort with
uncertainty
Perceived negative effects on interests
Attachment to
established culture/ways of doing things
Perceived breach of psychological
contract
Lack of conviction that change is needed
Lack of clarity as to
what is expected
Belief that the specific change being proposed is
inappropriate
Belief that the timing is wrong
“Excessive
change”
Cumulative effect of other changes in one’s life
Perceived clash
with ethics
Reaction to the experience of previous changes

what is expected
Belief that the specific change being proposed is
inappropriate
Belief that the timing is wrong
“Excessive
change”
Cumulative effect of other changes in one’s life
Perceived clash
with ethics
Reaction to the experience of previous changes

A

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16
Q

UOP BUS 661 Productive Failure NEW

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it’s not always a bad thing. Discuss a time in your organization’s history when a change process failed. Explain what happened and what was learned in the process. Respond to at least two of your classmates’ postings.

A

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17
Q

UOP BUS 661 Restructuring NEW

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Imagine that you are an employee of a large organization about to go through a restructuring. Discuss the following issues and respond to at least two of your classmates’ postings.
What information would you like?
From whom would you prefer to get this information? Why?
In what format would you prefer to get it: individually, in a group, through an office memo or email, other?
What would be the best source (media) for you to get this information – consider the range of media from low to high richness? What would be the worst way of getting this information? Why?
As a manager of change, how might you use these insights in terms of forming a media communications strategy?

A

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18
Q

UOP BUS 661 The Vision “Wow” Factor NEW

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Find the vision statement of five different companies that you are interested in. You can get these from either annual reports or from online searches. You may also use the vision statements listed in Table 9.4 of your text. to the following and respond to at least two of your classmates’ postings.
Choose and paraphrase two different frameworks from Table 9.3 in your text.
Assess the vision statements in relation to the two frameworks.
What are you conclusions about each of the visions? Do they have the “wow” factor? Why or why not?

A

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19
Q

UOP BUS 661 Toxic Handlers NEW

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Read Table 11.5 from your text about toxic handlers. Select one of the following discussion focuses (a, b, or c) depending on your own experiences.
A. Have you ever been or observed a toxic handler? If so, compose your discussion around these questions:
How did this emerge?
How long did it last?
What were your/their greatest challenges?
How did you/they manage the burnout factor?
B. Have you ever been helped by a toxic handler? If so, compose your discussion around these questions:
How did this emerge?
How long did it last?
How helpful were they?
What was the end result?
C. Find an article about a toxic handler. Provide a complete APA citation of the article, then compose your discussion around these items:
How did the need for a toxic handler emerge?
How long did it last?
Did it seem to work?
What were the challenges?
What was the end result?
Respond to at least two of your classmates’ postings. Compare and contrast your discussions. What common features emerge?

A

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20
Q

UOP BUS 661 Vision and Organizational Change NEW

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Locate one journal article that discusses vision in relation to specific companies going through organizational change. The change could be growth, decline, or some form of restructuring. Provide a complete APA citation of the article.
How does each commentator link vision to the change?
Is vision an explanatory variable for understanding why a change succeeded or failed?
How would you rate the tone of the article in relation to vision: positive, neutral, or negative?
What overall message would a reader receive about vision after reading the article?
How influential do you think such articles are on the managers who read them?
Respond to at least two of your classmates’ postings.

A

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21
Q

UOP BUS 661 Week 1 Assignment Change Stories NEW
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Change Stories. In a three- to four- page paper (excluding the title and reference pages), reflect on an important professional change that you have experienced. Compare your change story to one of the stories from the beginning of Chapter 1 of the text. Answer the following questions and support your thoughts with at least two scholarly sources.
In your paper you must:
Describe your change story and the one selected from Chapter 1 of the text.
Discuss the common issues and lessons present in both stories.
Identify and discuss the embedded lesson found in the four change stories of Chapter 1.
Describe how you might use the lessons as a solutions template during future change strategies.
Your paper should include in-text citations and references for at least two scholarly sources, in addition to the course text, and it should be formatted according to APA style as outlined in the WritingCenter.

A

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22
Q

UOP BUS 661 Week 2 Assignment Force Field Analysis NEW

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Force-Field Analysis. Describe the concept of force-field analysis and the forces that either drive or restrain the change process. Using the force-field analysis model, discuss a change initiative that you are familiar with, and define the key driving forces and key restraining forces that impact the change.
Your paper should be three to four pages in length (excluding the title and reference pages). Your paper must be formatted according to APA style as outlined in the Writing Center, and it must include in-text citations and references for at least two scholarly sources from the University Library, in addition to the course text.

A

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23
Q

UOP BUS 661 Week 3 Assignment Mitigating the Chaos of Change NEW

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Mitigating the Chaos of Change. Change managers play an active role in the way change occurs within the organization. There are specific foundational approaches associated with the change process and the coach and interpreter images. Evaluate and discuss the Organizational Development (OD) approach as associated with the coach image. Evaluate and discuss the sense making approach as associated with the interpreter image. Compare and contrast the steps of each evaluated framework.
Your paper should be three to four pages in length (excluding the title and reference pages). Your paper must be formatted according to APA style as outlined in the Writing Center, and it must include in-text citations and references for at least two scholarly sources from the University Library, in addition to the course text.

A

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24
Q

UOP BUS 661 Week 4 Assignment Successful Change Versus a Dismal Failure NEW

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Successful Change Versus a Dismal Failure. Using the University Library, locate a scholarly article that describes a successful change initiative within an organization. Next, locate a scholarly article that describes a failed change initiative within an organization. Compare and contrast the implementation theories used for the change events discussed in the two articles. Provide a summation of what could have been done to make the failure a successful initiative.
Your paper should be three to four pages in length (excluding the title and reference pages). Your paper must be formatted according to APA style as outlined in the WritingCenter, and it must include references and in-text citations for at least two scholarly sources from the University Library, in addition to the text.

A

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25
Q

UOP BUS 661 Week 4 Assignment Successful Change Versus a Dismal Failure NEW

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Preparing to Communicate. When change is imminent in an organization, there are specific steps that must be taken to develop the proper communication procedures and guidelines for the change process. Assume that you have been assigned the role of “toxic handler.” In your paper:
Describe the toxic handler concept.
Explain how you will prepare to effectively handle the role.
Discuss what you consider to be your biggest challenges. (Be sure to provide potential solutions).
Your paper should be three to four pages in length (excluding the title and reference pages). Your paper must be formatted according to APA style as outlined in the WritingCenter, and it must include in-text citations and references for at least two scholarly sources from the University Library, in addition to the course text.

A

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26
Q

UOP BUS 661 Week 5 DQ 1 NEW

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Week 5 Discussion 1.

Imagine that you are the liaison between the decision makers and the followers and that your role is to communicate potential personnel change initiatives. Using the communication strategies found in the text, what actions will you take to format the conversation with employees regarding the restructuring process?

A

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27
Q

UOP BUS 661 Week 5 DQ 2 NEW

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Week 5 Discussion 2

There are specific qualities required to successfully communicate change initiatives within an organization. Drawing from this week’s lecture and readings, discuss some of the most important leadership skills required to develop employee ownership and acceptance of change initiatives within an organization.

A

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28
Q

UOP BUS 661 Week 6 Final PaperLeading Organizational Change NEW
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Focus of the Final Paper
We have determined that change is inevitable and subject to a number of variables attributing to the success or failure of the change process. The Final Paper is an exploration of a change initiative that you have personally experienced or researched. The paper should demonstrate your knowledge of the change process through a comprehensive analysis and discussion of the following aspects of organizational change. Your paper must include:
An identification and description of a professional change initiative personally experienced or researched.
A discussion of the change initiative as seen through the eyes of the leader and the follower.
A discussion of the successes and failures experienced during the change event.
An analysis of the concepts and theories used to facilitate the change process.
An evaluation of the impact of the change upon the organization.
A discussion on the sustainability of the change effort.
You must incorporate concepts and theories relating to the change process as they apply to each section of the paper.

A

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