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BST Flashcards

1
Q

Creative strategic thinking

A

Ohmaes 3C strategies
Corporate based - follow rep
Customer based - what customers want
Competitor based - price war

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2
Q

Stakeholder map

A

Low low - min effort keep here.
High interest low power - keep informed.
Low interest high power - keep satisfied.
High high - key players consult.

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3
Q

Macro environmental analysis

A 
O+T
P olitical
E conomic
S ocial
T ech
E nvironment
L egal
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4
Q

Development of globalisation

A 
Ohmaes 5Cs
Customers - access to more
Company - econ of scale
Country - unique resources
Currency - diversify forex risk
Competition - maybe less abroad
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5
Q

Competitive advantages of nations

Why do some industries do well in certain places

A

Porters Diamond

Culture and rivalry
Demand type (type of segments)
Related strong supporting industries
Factors inherent and cultivated

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6
Q

How to assess the attractiveness of an industry

A

Porters 5 forces

Bargaining power of suppliers
Threat of new entrants
Bargaining power of customers
Threat of substitute products

Above determines competitive rivalry - high drives down profitability

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7
Q

Product life cycle

A 
Intro
Growth
Shakeout
Maturity
Decline
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8
Q

CSF and KPI

A

CSF is a key target

KPI is a measurement

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9
Q

Core competencies to add value (Internal)

A

Kay’s 3

Competitive architecture - Network of relationships.

Reputation.

Innovative ability.

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10
Q

Inspo for S+W identification

A 
9Ms
Manpower
Money
Machinery
Materials
Markets
Management
Methods
Makeup
Mangmt info systems
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11
Q

The value chain

A

Look at the following in respect of cost or value drivers

Support activities:
Firm infrastructure (branches)
Tech
HR
Procurement
Primary activities:
Inbound logistics 
Operations
Outbound logistics
Sales
Service
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12
Q

BCG Matrix

A 
Market growth Vs Relative market share
Star - high share high growth
Question mark - low share high growth
Cash cow - high share low growth
Dog - low share low growth
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13
Q

V challenges with big data

A

Volume
Velocity
Variety
Veracity

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14
Q

Using SWOTs to create strategies

A 
Match them
SO - easy short term seizing
ST - counter act them medium term
WT - be defensive sort this out
WO - difficult long term strategy
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15
Q

Bowmans clock

A 
Perceived value Vs Price
1. No frills economy
2. Low price
3. Hybrid bargain
4. Differentiation
5. Focused differentiation premium
6, 7, 8. Failure cowboy - drag these out one way or the other
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16
Q

How to grow organically

A

Market penetration - low risk improvements same market same product

Product development - same market new product

Market development - new market same product (overseas or new marketing)

Diversification - new market new product high risk,
Go up or down the supply chain or do a supporting industry.

17
Q

Marketing Mix P

A 
7Ps
Product
Price
Place
Promotion
People
Processes
Physical things
18
Q

Things to consider when setting price

A 
Kotlers 4Cs
Cover costs
Customers attracted (elasticity of demand)
Competitive
Corporate market position
19
Q

Mintzbergs organisational structure

A 
Strategic apex
Techno standardisations
Middle line
Support staff
Operating core
20
Q

Handys shamrock org

A

Prof core - permanent core staff
Contractual core - contracted depts
Flexible labour force

Customers - can we get them to do a job (self serve)

21
Q

Risk register types

A 
Strategic
Operational
Hazard
Financial
Compliance
22
Q

Analysing a risk

A

Low impact low likelihood- accept
High impact low likelihood- transfer, pass it on with insurance
Low impact high likelihood- reduce frequency
High impact high likelihood- avoid and abandon

23
Q

Evaluating a decisions

A

Suitability- does it make sense?
Acceptability- how will stakeholders react?
Feasibility- Do we have resources for it?

24
Q

Measuring performance non financial

A 
Balanced scorecard
Financial
Customers
Internal processes
Innovation

And triple E bottom line

25
Q

Measuring change to asses resistance

A

Size Vs managements proactive or reactive

26
Q

How to implement change

A

Iceberg
Sell
Change
Reinforce

Or

Gemini 4Rs
Reframe
Revitalise (O+T)
Restructure (S+W)
Reinforce
27
Q

Ethical test for a decision steps

A
  1. State issue
  2. Is it legal?
  3. Transparency - do I care if people know?
  4. Effect - who?
  5. Fairness - is it fair?
  6. Conclude - course of action.

BST (1 decks)

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