BSCM Business Concepts Six Sigma

Question 0

The mathematical relationship that identifies the inputs (X’s) that need to be controlled and the levels they need to be set at to achieve the desired output (Y) to meet customer requirements

Answer 0

Y= f(x)

Question 1

Anything that fails to meet a customer expectation or requirement

Answer 1

Defect

Question 2

Used in reference to how data points are plotted with respect to a target value. Variation is commonly thought of as the measure of spread represented in a data set.

Answer 2

Variation

Question 3

Encompasses comments made by customers that describe how they feel about a company’s products, services, and/or transactions.

Answer 3

Voice of the customer (VOC)

Question 4

Is an expression of customers vital needs and can include any of the Critical to Cost (CTC), Critical to Quality (CTQ), and Critical to Delivery (CTD) requirements.

Answer 4

Critical to Satisfaction (CTS)

Question 5

Is the business philosophy that allows all types of companies, from financial to manufacturing,to drastically improve their bottom line by: Reducing variation in processes, minimizing defects and waste, and increasing customer satisfaction.

Answer 5

Six Sigma

Question 6

Six Sigma Process Capability level.

Answer 6

Sigma Score

Question 7

What are four things that a company must do to incorporate six Sigma as a business philosophy.

Answer 7

Understand it’s custom requirements.
Use the correct measurement systems.
Reduce variation.
Use data to drive its decisions.

Question 8

A method for measuring how well a process, service,or product is performing relative to a set of customer requirements.

Answer 8

Six Sigma

Question 9

Provides a methodology that facilitates breakthrough levels of performance improvement.

Answer 9

Six Sigma

Question 10

It forces a company to re-examine the way work is done by asking new questions and looking at its processes from the customers perspective.

Answer 10

Six Sigma

Question 11

This methodology brings to life Six Sigma’s problem solving approach by applying tactical steps that lead to process improvements.

Answer 11

(DMAIC) Define, Measure, Analyze, Improve, and Control.

Question 12

A company can achieve Six Sigma results by following what?

Answer 12

(DMAIC) Define, Measure, Analyze, Improve, and Control.

Question 13

This rigorous methodology enables companies to:
Ask new questions.
Listen to the voice of the customer (VOC).
Utilize data to make better decisions.
Reduce variation in key processes that are critical to customer satisfaction

Answer 13

Six Sigma

Question 14

A company satisfies the customer by what two things.

Answer 14

1. Clearly understanding the customers cost, quality, and delivery requirements.
2. Ensuring the processes are capable of delivering these requirements.

Question 15

Rather than using intuition a critical activity required to achieve six Sigma results is?

Answer 15

Making data-driven decisions

Question 16

A specific cause usually a Process Input Variable (PIV) that has demonstrated a direct and significant influence on the Process Output Variable (POV).

Answer 16

Root cause

Question 17

This is a characteristic of materials, equipment, information, or other resource that is needed to carry out a process.

Answer 17

Process Input Variable (PIV)

Question 18

They are the X’s and potential X’s in the Y = f(x) equation.

Answer 18

Process Input Variable (PIV)

Question 19

Defined as deviation from some central position.

Answer 19

Variation

Question 20

A measure of the central tendency of a data set.

Answer 20

Mean

Question 21

It is the sum of a set of values divided by the number of summed values.

Answer 21

Mean

Question 22

This is strongly influenced by outliers.

Answer 22

Mean

Question 23

This is called the “average”.

Answer 23

Mean

Question 24

Typically the value centered between the upper and lower Customer Specification Limits.

Answer 24

Customer target

Question 25

The targeted value the customer desires the process to deliver.

Answer 25

Customer target

Question 26

Excessive when it causes the product or process output not to meet customer specifications.

Answer 26

Variation