BSCM Business Concepts Six Sigma Flashcards
The mathematical relationship that identifies the inputs (X’s) that need to be controlled and the levels they need to be set at to achieve the desired output (Y) to meet customer requirements
Y= f(x)
Anything that fails to meet a customer expectation or requirement
Defect
Used in reference to how data points are plotted with respect to a target value. Variation is commonly thought of as the measure of spread represented in a data set.
Variation
Encompasses comments made by customers that describe how they feel about a company’s products, services, and/or transactions.
Voice of the customer (VOC)
Is an expression of customers vital needs and can include any of the Critical to Cost (CTC), Critical to Quality (CTQ), and Critical to Delivery (CTD) requirements.
Critical to Satisfaction (CTS)
Is the business philosophy that allows all types of companies, from financial to manufacturing,to drastically improve their bottom line by: Reducing variation in processes, minimizing defects and waste, and increasing customer satisfaction.
Six Sigma
Six Sigma Process Capability level.
Sigma Score
What are four things that a company must do to incorporate six Sigma as a business philosophy.
Understand it’s custom requirements.
Use the correct measurement systems.
Reduce variation.
Use data to drive its decisions.
A method for measuring how well a process, service,or product is performing relative to a set of customer requirements.
Six Sigma
Provides a methodology that facilitates breakthrough levels of performance improvement.
Six Sigma
It forces a company to re-examine the way work is done by asking new questions and looking at its processes from the customers perspective.
Six Sigma
This methodology brings to life Six Sigma’s problem solving approach by applying tactical steps that lead to process improvements.
(DMAIC) Define, Measure, Analyze, Improve, and Control.
A company can achieve Six Sigma results by following what?
(DMAIC) Define, Measure, Analyze, Improve, and Control.
This rigorous methodology enables companies to:
Ask new questions.
Listen to the voice of the customer (VOC).
Utilize data to make better decisions.
Reduce variation in key processes that are critical to customer satisfaction
Six Sigma
A company satisfies the customer by what two things.
- Clearly understanding the customers cost, quality, and delivery requirements.
- Ensuring the processes are capable of delivering these requirements.
Rather than using intuition a critical activity required to achieve six Sigma results is?
Making data-driven decisions
A specific cause usually a Process Input Variable (PIV) that has demonstrated a direct and significant influence on the Process Output Variable (POV).
Root cause
This is a characteristic of materials, equipment, information, or other resource that is needed to carry out a process.
Process Input Variable (PIV)
They are the X’s and potential X’s in the Y = f(x) equation.
Process Input Variable (PIV)
Defined as deviation from some central position.
Variation
A measure of the central tendency of a data set.
Mean
It is the sum of a set of values divided by the number of summed values.
Mean
This is strongly influenced by outliers.
Mean
This is called the “average”.
Mean
Typically the value centered between the upper and lower Customer Specification Limits.
Customer target
The targeted value the customer desires the process to deliver.
Customer target
Excessive when it causes the product or process output not to meet customer specifications.
Variation
