BS SL summative flashcards

Summative

1
Q

What are the 7 P’s of marketing?

A

place, price, physical environment, product, promotion, process, people

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2
Q

What is market segment?

A

this is when there is a group of clearly identifiable customer needs and wants.

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3
Q

What are the 4 market segments

A

Geographic, Demography, Socio-Economic, Psychographic

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4
Q

What is Geographic segmentation?

A

is a type of market segmentation that groups prospective customers based on where they live (Geographic segmentation can be classified by countries, states, cities, villages, urban / rural, climatic conditions, density of population)

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5
Q

What is socio-Economic?

A

This is based on their income, education level, occupation, and other relevant socioeconomic factors

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6
Q

What is demography market segment?

A

this is breaking the market into customer demographics as age, income, gender, race, education, or occupation

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7
Q

what is psychography market segment?

A

this is based on the lifestyle, personality, opinions, and interests of a group.

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8
Q

What is a Niche market?

A

focuses on a small and specialized market or area

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9
Q

What is Mass market?

A

occurs when a business targets all the customers in the market rather than a specific segment of the market.

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10
Q

What is Product Differentiation?

A

is when the benefits of your product are perceived as clearly different from those of their competitor’s products.

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11
Q

what is Brand Awareness?

A

This is the extent to which people are aware of and can remember a particular brand.

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12
Q

What is Brand Loyalty ?

A

This is the extent to which customers return to buy a particular brand and the extent to which they prefer this brand over rivals

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13
Q

What is Brand Development?

A

This is building the brand identity and values as well as communicating to these customers.

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14
Q

Name 3 price methods?

A

Skimming, cost plus, and loss leader.

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15
Q

what is cost plus?

A

This is to determine the selling price of a businesses product

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16
Q

What is loss leadership?

A

Is selling a product for a price that is not profitable

17
Q

What is predatory?

A

This is a company that seeks out a weaker company to either take over or merge with.

18
Q

What is penetration?

A

How man customers that are using a product or service compared to he total estimated market.

19
Q

What are the steps in the distribution chain?

A

zero level channel, one level channel, two level channel.

20
Q

What are above the line promotions?

A

are paid (by the company) mass marketing communications such as advertising.

21
Q

What are below the line promotions?

A

are activities that target a specific group through direct contact rather than using mass media.