Broomfield Orientation Review Flashcards
What are the different databases in which our merchant accounts are housed?
- 5/3
- LLC
- ePay
If I do not have my MID, how can you find my account?
Use the DBA phone number, name, or other business information
Each Database must be searched for this criteria.
What is an SIC code?
The standard industry code for a merchant, categorizes the merchant based on what they sell
Use MID 5436 8455 5573 4226
You need to check what address the merchant’s statements are sent to.
Address Tab
For Statements, you will scroll to statements
Scroling down in the address tab allows to see differnet delivery methods
Use MID- 3930 0981 4978 36
You need to verify who the guarantor is for the company.
What tab in HelpTrak would I use?
Contacts Tab
Use MiD: 3930 0980 6247 52
You need to know who has spoken to the merchant before.
What tab in HelpTrak would I use?
Notes Tab
What was the last note on this account?
Use MID: 5436 8455 5571 3824
If a merchant has a special instruction for their account, where would this be located?
Alerts
Alerts may include items such as rick or collections, sometimes even a special password that has to be used on every call.
Use MID: 3930 0979 2743 53
How do I know if the business information has been validated with the IRS?
IRS Tab green is validated
What is the max percentage the IRS can withhold from a merchant’s account if their business information has not been validated?
24%
Where do I look in HelpTrak to know if the merchant can accept American Express cards?
Profile Tab
What does STW stand for?
Share the Wealth
Whats FOTO stand for?
Feet on the street
What is an STW?
Sales partner
**Use MID: 3930 0979 2743 53 **
What tab in HelpTrak gives me direction as to what type of requests TSYS handles, and what gets referred to the partner?
STW Svcs Tab
Use MID 5436 8455 5702 6415
If the Merchant has a question on my pricing who do I speak to?
Verifiy in Helptrak w/partner
Use MID 5436 8455 5702 6415
Who is the STW?
Merchant Bankcard
What are the two direct TSYS sales channels?
Telesales and FOTS
If my account has a National Account flag on it.
Who handles closures on the account regardless of STW Svcs tab?
NAM
National Account Manager
What day are merchants charged their processing fees?
The 10th of the month
Where on my statement can I see what will be deducted from my bank account?
The Amount Deducted section
What is the system merchants and partners have available to them to view account information such as transactions?
TransLink
If I need to know how much a merchant processed in sales yesterday.
Where would I look in HelpTrak?
Transaction History
If a card was declined, where in HelpTrak can I look to see the reason it declined?
Authorization History
TSYS makes deposits for transactions for all of our merchants on the same day.
True or false?
False. TSYS offers different funding options.
