brightenburg exam 2 pollev questions Flashcards
What is an advantage to job specialization? (6.2)
Staffing costs are lower because the repetitive nature of tasks makes skill requirements low
Marta works on an auto assembly line. She was responsible for welding the upper panel of the wheel well onto the left rear wheel area. Now, she is also responsible for welding all parts of the entire left rear wheel and checking for quality. This is?
job enlargement
Which employee is most likely to report experiencing felt empowerment at work?
Sam uses his judgment to approve the customer’s refund
Though goal setting is usually viewed as a positive process, there can be downsides if
employees lack skills necessary to reach the goals
Give an example of anticipatory stress.
Anna’s coworker was just let go due to downsizing. Anna worries about whether she will get to keep her job.
Someone is anticipating something that could happen in the future
Marc is a student at TCU. He is first to arrive at each class and is very upset if class does not begin exactly on time. He studies late every night and argues with his professor for every point. What type of personality is Marc?
Type A
Which statement regarding research on emotional contagion is true?
Positive emotions can be contagious, but negative are not
All people are equally susceptible to emotional contagion
Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can
all of the above
Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can
Jason knows that he is flexible, enjoys challenging goals, and is concerned about the security of his job. Jason demonstrates which building block of the emotional intelligence concept?
self-awareness
Kathy dislikes her coworker, yet every morning she stops to pleasantly chat for a few moments on the way to her desk. Kathy is using what emotional labor strategy?
surface acting
The personal filtering of what we see and hear so as to suit our own needs is
selective perception
Which statement about listening is correct?
Listening takes practice and concentration
Effective listening has a behavioral and emotional component
Active listening creates a real time relationship between the two parties
All of the above
All of the above
Kyle wants a record of his communication and is not physically near the person to whom he is communicating. He knows it will take some time for the recipient to understand the information conveyed. What channel should Kyle use?
Written report
Which assertion regarding Gersick’s punctuated equilibrium model is accurate?
The model views group development as a linear process
Generally groups are dynamic in their orientation
For most periods of time in groups, change is continuous and substantial
While disruption, chaos, and conflict are inevitable in a group, they can represent opportunities for innovation
While disruption, chaos, and conflict are inevitable in a group, they can represent opportunities for innovation
A group where there is a great deal of camaraderie is a group experiencing:
High task commitment
Cohesion
Social loafing
Collective efficacy
Cohesion
As a group leader, effective counteractions to social loafing you should employ include:
Defining each member’s tasks in front of the group
Assigning engaging and rewarding tasks
Making sure individual members feel needed
All of the above
All of the above
What kind of roles help to make groups feel more cohesive, and less likely to suffer from social loafing or groupthink?
Production-oriented
boundary-spanning
social-oriented
task-oriented
Task-oriented
Reserarch on team size suggests:
groups alrger than 20 members are highly effective
teams with fewer members are less effective at working through differences
most have fewer than 10 members, but match size to team goals
there is little relationship between team size and performance
Most have fewer than 10 members, but match size to team goals
As the meeting begins, some managers allow time to review the material being covered in the meeting, allowing everyone to:
create a new agenda
prepare a list of action items
get on the same page
invite others to the meeting
get on the same page
If psychological safety can be established, the benefits will include
happier employees
higher profits
longer meetings
improved performance
improved performance
which statement is accurate regarding the relationship between conflict and performance?
Low conflict = medium performance
Medium conflict = high performance
High conflict = high performance
Low conflict = high performance
Medium conflict = high performance
role ambiguity and role conflict are examples of:
intergroup conflict
interpersonal conflict
intrapersonal conflict
intragroup conflict
intRApersonal conflict
Which middle-ground handling conflict style is characterized by an individual’s desire to get their way but respect others’ goals?
Competition
Avoidance
Accommodation
Compromise
Compromise
Negotiating ethically includes
keeping your promises
being mostly honest
treating others like they treat you
deception as long as you win
keeping your promises
