Bridging Communication Gaps in Personal Care Programs COPY Flashcards
To use as a study tool in preparation for my action research. Utilize question and answer (Q&A) flashcard to brainstorm and narrow down my research focus.
What types of behaviors can lead to communication barriers?
What can be caused by communication barriers? What are the outcomes?
Behaviors of sarcastic, critical, judging, whining, blaming, ignoring, interrupting, criticizing, or judging. Also, barriers result when one is unwilling to stop to listen (claiming to be too busy), lacking confidentiality, demanding attitude, or wrong / inappropriate choice of words, and communicating in a distracting and/or inappropriate environmental setting (Robison, 1985).
Communication barriers cause communication gaps, communication breakdowns in organization execution of policy and procedures, and dissatisfaction in services.
Communication barriers result in outcomes that are ineffective, unproductive, and/or poor in communication.
What types of actions and behaviors can be forms of communication bridges? What are benefits of communication bridges?
Maintaining confidentiality while taking the time to be attentive and address others’ needs and concerns without judging. Delivering one’s intended message at an appropriate setting, location, and/or circumstance that is private, comfortable, and person centered language (Robison, 1985).
It improves / enhances communication skills. It encourages follow-up, empathy, receptiveness, collaborative and respectful exchange, and prompt relay of information to those who need to know.
According to Social Cognitive Theory, can communication skills be improved? If so, how? Duration?
Yes. It can be improved and taught effectively when including a cognitive and behavioral component.
To ensure communication is maintained, training should be practiced for a reasonable period of time (i.e., daily whenever in work role and performing program related duties) instead of for a brief duration (i.e., one day training).
Enhanced communication requires promptness, follow up, intense efforts to change, and a person-centered approach with consumers as it pertains to current information on program services, policies, and procedures (Berkhof et al., 2011).
What does communication skill building entails? What are the contexts?
It includes actively engaging and practicing discussions and feedback pertaining to identified topics of concern.
The intended communication can be in 1:1 and/or diverse group contexts either in person, mailed correspondences, or utilizing technology mediums such as virtual communications (i.e., interactive video and audio exchanges), emails (i.e., online written communications in format of letters and/or memos), and phone (i.e., audio, facetime, etc.), etc. (Berkhof et al., 2011).
What does communication training entails? Types / examples?
It includes active learning and supportive strategies.
Examples includes oral presentations, modeling, role playing, and written information (Berkhof et al., 2011).
Describe good / effective communication skills.
It features clearness, conciseness, accurateness, concreteness, coherence, completeness, and respectfulness.
Exchanging ideas (i.e., verbally or nonverbally) directly and/or indirectly in a continuous manner with mutual understanding and respect. (Bina, 2022).
Describe what person centered language means? Give examples.
speaking to the listener in a way that respects the individual’s dignity, worth, self-image, identity, unique qualities, and strength (Hyam et al., 2018).
Examples include speaking to the listener in a manner that is appropriate, receptive, and understandable according to their age, cognitive development, culture, and gender preference.
What is suggested by Social Cognitive Theory (SCT)?
individuals’ behaviors are directly influenced by their self-beliefs and goals as well as indirectly by their expected outcomes, self-efficacy, and sociostructural factors. (Sutton, 2015).
Describe what one means by user-friendly communication technology.
Sending and/or receiving information utilizing technology by computer, online mediums, or other electronic devices such as phone, etc.
Define validity. How will it be determined / measured in the research?
It measures what it is intended to (Putman & Rock, 2018).
To measure and compare client satisfaction and communication outcomes following action research.
Define reliability. How will it be determined / measured in the research?
consistent / same/ similar measurements across multiple instances of some variable (Putman & Rock, 2018).
To measure the consistency of client satisfaction and communication outcomes across multiple instances of the action research.
What is meant by Mixed Methods Research?
It utilizes strength and incorporates multiple forms of data collection strategies associated with both Qualitative and Quantitative data collection methods.
Qualitative data collection methods include observations, anecdotal notes, interviews, journals, and focus groups, among others.
Quantitative data collection methods include surveys, questionnaires, attitude, rating scales, and artifacts/ tests records (Putman & Rock, 2018).
What is the context of bridging communication gaps as it pertains to proposed action research?
It refers to case management services of personal care of eligible county residents who receive assistance with their activities of daily living skills based on their medical need. These clients receive personal care services in the community either in a private home or group living setting such as an assisted living facility.
Research context focuses on the quality and prompt delivery of communication between organization management and case managers as well as communication delivery and response by case managers to clients and vice versa.
Describe the research participants in this action research.
It includes 300 eligible, Medicaid income-based, county residents who live in the community and receive personal care assistance with their activities of daily living skills based on their medical need.
They range from age 18 to 100 from multicultural backgrounds.
Ways communication will be measured?
Method(s)?
Types of client feedback measured?
Collect the type, degree, and levels of communication.
Use an Attitude/Rating Scale Using Likert-Scale Questions.
Measure participants’ communication responses they received in their exchange with case manager and management about their services. Collect data on clients’ perceptions and actual experiences regarding communication protocol including promptness of organization management and case manager with providing requested information, follow ups, and/or policy and procedure updates. Collect attitudes and level of satisfaction or dissatisfaction from lowest rating 1 to highest 5 of actively enrolled clients’ communication exchange with organization management and case manager.
