branding - semester 2 Flashcards

1
Q

what is a brand?

A

“A name, term, sign, symbol, or design, or a combination of these, that identifies the products or services of one seller or group of sellers and differentiates them from those of competitors

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2
Q

what is a manufacture brand?

A

Manufacture brand – this is a type of brand that most people assume to be a brand such as coca cola, Toyata, Disney & walkers crisps (brand that produces and manufactures the product) they need a strong brand because theyre not there when consumers make purchases and therefore cant convince you to buy their products so need strong brand image

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3
Q

what is a distributor/own label brand?

A
  1. Own label brands- supermarket own products- low prices- originally things like ASDA price, Tesco value- now affluent supermarkets created their own brand, such as waitrose and more recently tesco who now have Tesco value & Tesco finest/sainsburys basics & sainsburys taste the difference- own brands used to mean cheap but now they range at different levels of price- supermarkets make more profit from own brand goods so they push them more thn manufacture brands. Example is Heinz beans. Tesco will sell these but also sell tesco brand beans which therefore increases the competition and increases profits
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4
Q

what is a generic brand?

A
  1. Gebneric brand
    No empahais on brand
    Tend to have generic product name
    For example gin or whisky, no emphasis on who sells that gin or whisky
    Consumers buy these products because they are cheap
    Manufacturers don’t have to invest in branding which is why they can sell these goods cheaper
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5
Q

why is branding important?

A

Is brand is reliable and trustwprthy it creates assurenace thayt prouct will be good
For example youd chose fairy liquid over and unbranded product because you kow its hogh quality/reliable
Another example is that you would invest £1k in Barclays then invest £1k in a place youve never heard of before
If the unknown bank offered more interest on investment youd still chose Barclays because you know its reliable

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6
Q

customer benefits to branding

A

Trust, reassurance,
reduced risk
Indicators of quality
Increased speed of decision making

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7
Q

business benefits to branding

A

Develop customer trust and loyalty
Enables premium pricing
Differentiation from competitor offerings

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8
Q

what is customer based brand equity?

A

This is refers to the extent people are willing to buy your goods and the price their willing to pay

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9
Q

what is positive brand equity?

A

People pay more for the product/more likely to buy it

e.g coke and prada handbags

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10
Q

what is negative brand equity?

A

People less likley to buy product and not willing to pay a lot of money for it
e.g burberry was seen as chav wear and people didn’t want to be assosaited with this
skoda was known as a poor brand with rubbish cars so nobody wanted one

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11
Q

why do people spend more on products?

A
relevance
differenciation 
knowledge
esteem 
if we produce these 4 elements we will produce positive brand equity
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12
Q

what does brand identity consist of?

A
Brand name
Packaging and logo 
Tagline and labelling 
aestectics of product 
Tone of voice they use in advertisng
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13
Q

what is brand identity?

A

brand identity is what a brand puts out to make consumers aware
Brand positioning is how consumers see the brand

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14
Q

what is Young and Rubicam’s Brand Asset Valuator?

A
measures brand strength according to;
differentiation
knowledge
relevance
esteem
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15
Q

what imortant with regards to brand name?

A
Evoke positive associations
• Easy to pronounce
• Memorable
• Suggest product benefits
• Distinctive
• Transferable
• New considerations: Is it
web friendly?
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16
Q

importance of packaging and labelling?

A
Protect product
• Keep product ready for use
• Dispense product
• Provide information
• Make product attractive
• Make product use
convenient
• Promotional tool
• Differentiate product
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17
Q

what imortant with regards to brand name?

A
  • Evoke positive assosations
  • Is it easy to pronounce
  • Is it easy to remember
  • Suggested of product benefits – brand name is relevant to what the brand does (lego means play good and lego want people to play with their products)
  • Distinctive – hagen das name sounds elegant but its snot. The branding wanted it to look like a luxury product
  • Transferable – transferable to different countries
  • Is it web friendly? If you google brand, will you find it straight away?
18
Q

importance of packaging and labelling?

A
  • Protect product – keeping products fresh for consumer
  • Dispence product – more effiecnt – coca cola have fridge packs so you don’t need to empty cans out of packaging
  • Provide information
  • Make it look good for consumers so they want it – make it look good for shelves – make it look good for homes
  • Use packaging as promotional tool
  • Use packaging to differenciate
19
Q

2 successful example of packaging and labelling?

A

Coke used packaging as a promotional tool with the names on labels, people shared on social media- success
Pringles is a good example as they made tubes for their crisps instead and changed the way people ate them which was unique and made Pringles successful

20
Q

Legal & ethical issues- what needs to be included in packaging?

A
  1. Price per unit
  2. Ingrediants
  3. Nutrional information
  4. Warnings and allergy information
  5. Best before
  6. How to dispose
21
Q

why do companies trademark?

A

to protect brand identity

22
Q

what do companies trademark?

A
  1. Smell
  2. Sound
  3. Product shape
  4. Packaging
  5. Brand names
  6. Logo
23
Q

what is brand positioning?

A

Relates to the space your brand occupies in the mind

of the consumer

24
Q

what is attributes? (brand postioning)

A

Attributes- what are features of product

25
Q

what is benefits? (brand postioning)

A

Benefits – what will product do for me

26
Q

what is beleifs and values? (brand postioning)

A

beliefs and value- what does brand actually stand for?

27
Q

pampers baby nappies example of brand postioning?

A

Attributes (features can be esily copied so less deseriable element) - absorbtion layer
Benefits- baby stays dryer for longer
Beliefs and values (most desierable, makes it harder for other companies to occupy same spaced as the brand) – supporting parents as baby grows

28
Q

what is Jobber & Ellis-Chadwick’s (2013) Brand Positioning Model?

A
brand domain
brand values
brand reflection
brand personality
brand heritage
brand assets
29
Q

what is brand domain

A

Brand domain
Where is brand competing?
What is the brand?
Whos it for?
For example graze boxes domain is for busy office people who want to eat well at work
Kellogs bars are low calorie bars for people on diet

30
Q

what is brand values

A

Brand assets
What makes brand distinct from competitors?
It could be..
USP – kitkat has unique snapping chocolate fingers
Disntinct packaging – tolblerones shape
Well known logo- Cadburys
Tagline- im loving it- mcdoanlds

31
Q

what is brand reflection

A
Brand reflection
What does purchasing this brand say about me? 
Waitrose- affluent
Rolex- rich 
Toyota pruis- efficient
32
Q

what is brand personality

A

brand personality
if your brand was a person who would it be?
Barclays would be reliable, punctual, approachable, but serious
Virgin – fun and cheeky brand

33
Q

what is brand heritage

A
brand heritage
brand background/history 
nados- proteguese 
audi- german 
fairy- been around for 50 years
34
Q

what is brand assets

A

Brand assets
What makes brand distinct from competitors?
It could be..
USP – kitkat has unique snapping chocolate fingers
Disntinct packaging – tolblerones shape
Well known logo- Cadburys
Tagline- im loving it- mcdoanlds

35
Q

what are brand archetypes?

A

starting points for brand personality building

36
Q

examples of brand archetypes?

A

the innocent
refered to as purity, goodness, simplicity, optimistic, honest, enthusiastic, full of wonder
these brands have association with cleaniness and health (food/beauty products)
advertsiments communicate innonce being straight forward
risk: if company does negative things, it contradicts innocent way

37
Q

what is the everyman?

A

the everyman
brand is like majority of people
e.g kitkat-empahsis is everyone needs a break- everyone agrees with this
ikea is accessible to everyone and appeals to consumers at human levels
phycological emphasis is that everyone wants to fit in

38
Q

what is the jester?

A

jester
enjoyment, payful and entertsaining
common in snack food items
entertains instead of informs in advertisements
e.g skittles with their funny adverts
only used for easily explained products, ones that aren’t complex

39
Q

what is the explorer?

A

exploerer
adventure, discovery, ecitment
opposite of everyman
exploer focus on places we want to go to/things we want to do
phycological emphasis is that everyone wants to stand out
lifestyled focus
northface is a example

40
Q

what is the outlaw?

A

the outlaw
controversial, outrageous, radical
need to be different, similar to explorer
advertisements are sometimes offensive, but need to be as they want to appeal to only a certin target market
good way to differenciate as not many businesses postion themelf as an outlaw
cant please everyone