BPM01 - Process identification

Question 1

What is the goal of Business Process Management (BPM)?

Answer 1

BPM tries to enhance the performance of organisations by inventorize and improving company processes, repeatedly.

Question 2

What is a Business Process?

Answer 2

Collection of related events or steps that lead to an outcome that is of value to an organization aswell as its customers

Question 3

name an Example of a business process

Answer 3

Order-to-cash
Life-cycle of recieving and fulfilling customers orders

Question 4

What does a process always start with and what does it end with?

Answer 4

starts with the need of a customer
Ends with the delivery to that customer

Question 5

When trying to define a businnes process we can use a turtle diagram. Explain what this shows and how it works.

Answer 5

The purpose of the turtle diagram is to provide a quick overview of the process, highlighting its inputs, activities, and outputs.
Goes like this:
1. start (need of customer)
2. Input (what is in need of “fixing”)
3. Activities (what subprocesses is needed to fix)
4. Output (fixed need)
5. need

Question 6

What 4 metrics is connected to the activities and what genre do they fall under?

Question 7

What is important in BPM when it comes to outcomes?

Answer 7

We can not manage the outcomes, only the process. Therefore focus on the process and the outcome will be fine

Question 8

What is a functional organisation?

Answer 8

An org. with several smaller functions/departments who focuses on their own thing, ex: sales and production

Question 9

What is “silos”

Answer 9

it`s a term used for the different functions as the communcation with other funtions is neglected, ISOLATED

Question 10

What is the solution?

Answer 10

Evolving from functional organisation (FO) to a process organisation (PO)

Question 11

what is a the main difference between the two?

Answer 11

FO - functions lead the business activity

PO - Core processes (order-to-cash, product development etc.) lead business activity
- Customer relationship central

Question 12

What is the process architecture and how does it work?

Answer 12

Consist of:
Management proceses - rules, direction, practices
Core processes - Generate value, directly linked to external customers
Support processes - provide resources for other processes

Question 13

Difference between cost- and differentation advantage

Answer 13

Two seperate business strategies
Cost:
Achived when a business can prouce goods/services at a lower cost than its competitors while maintaing acceptable quality. Goal: better economy

Differentation:
offering unique products/services which the customer finds valueable. Goal: create unique value proposition.

Question 14

BPM - life cycle process

Answer 14

1. Identify
2. Discover
3. Analyse
4. Optimise
5. Stimulate
6. Implement
7. Observe

Question 15

what is meant by identify?

Answer 15

First phase, identify all important business processes to have a clear view on complete AS-IS process-architecture (how it is before improving)

Question 16

What do we want to evolve the AS-IS to?

Answer 16

the TO-BE, a wanted process architecture which is meant improve a certain process for an organisation

Question 17

Explain level 1,2,3 for process modeling

Answer 17

level 1 (scope) - WHY? process value chain
- Highest level describing the core processes of organisation

Level 2 (capabilities) - WHAT? process group
- Describes the capabilities within a part of the value chain and how they relate to each other

Level 3 (Requirement) - HOW? the Process
- Describes the main activities, decisions and variations within a process, and is critical to defining areas of improvement. (AS-IS & TO-BE)