BPM Flashcards
1
Q
Kotters step 1
A
Establish a sense of urgency
2
Q
Kotters step 2
A
Form a powerful guiding coalition
3
Q
kotters step 3
A
create a vision
4
Q
kotters step 4
A
communicate the vision
5
Q
kotters step5
A
empower others to act on the vision
6
Q
kotters step 6
A
plan for and create short term wins
7
Q
kotters step 7
A
consolidate gains and produce more change
8
Q
kotters step 8
A
anchor new approaches in the culture
9
Q
Six Overarching CMI 1
A
COmmunication CMI
10
Q
Six overarching CMI 2
A
Support CMI
11
Q
Six Overarching CMI 3
A
Involvement CMI
12
Q
Six Overarchging CMI 4
A
Reinforcement CMI
13
Q
Six overarching CMI 5
A
Social Influence CMI
14
Q
Six Overarching CMI 6
A
Coercion CMI
15
Q
thinking skill in neutral zone 1
A
critical thinking
