BPM

Question 1

Kotters step 1

Answer 1

Establish a sense of urgency

Question 2

Kotters step 2

Answer 2

Form a powerful guiding coalition

Question 3

kotters step 3

Answer 3

create a vision

Question 4

kotters step 4

Answer 4

communicate the vision

Question 5

kotters step5

Answer 5

empower others to act on the vision

Question 6

kotters step 6

Answer 6

plan for and create short term wins

Question 7

kotters step 7

Answer 7

consolidate gains and produce more change

Question 8

kotters step 8

Answer 8

anchor new approaches in the culture

Question 9

Six Overarching CMI 1

Answer 9

COmmunication CMI

Question 10

Six overarching CMI 2

Answer 10

Support CMI

Question 11

Six Overarching CMI 3

Answer 11

Involvement CMI

Question 12

Six Overarchging CMI 4

Answer 12

Reinforcement CMI

Question 13

Six overarching CMI 5

Answer 13

Social Influence CMI

Question 14

Six Overarching CMI 6

Answer 14

Coercion CMI

Question 15

thinking skill in neutral zone 1

Answer 15

critical thinking

Question 16

thinking skill in neutral zone 2

Answer 16

focus on the core

Question 17

thinking skill in neutral zone3

Answer 17

juxtaposition (the ability to effectively place and compare different elements side by side)

Question 18

thinking skill in neutral zone 4

Answer 18

revisit things that have been ignored

Question 19

thinking skill in neutral zone 5

Answer 19

skill to sense what just had been changed

Question 20

thinking skill in neutral zone 6

Answer 20

skill to keep positive energy during a long meeting.

Question 21

HR wave 1

Answer 21

HR administration

Question 22

HR wave 2

Answer 22

HR Practices

Question 23

HR wave 3

Answer 23

HR strategy