Book Notes

Question 0

Most experts agree that the basic skills required of all managers can be grouped into 3 broad categories:

Answer 0

Technical skills, interpersonal skills, analytical skills

Question 1

____ is the most common error made by new supervisor.

Answer 1

Over-supervision

Question 2

Since law enforcement demands team work, the ability to ____ is the most valuable interpersonal skill needed by supervisors.

Answer 2

Communicate effectively

Question 3

When supervisors check to ensure that the work for which they are directly responsible is being performed properly, they are conducting what are known as ____.

Answer 3

line inspections

Question 4

____ is a process or activity whereby the human and material resources of a formal organization are coordinated to achieve specific goals.

Answer 4

Management

Question 5

The 4 essential elements of any formal organization are as follows:

Answer 5

1. A clear understanding about stated purposes or goals.
2. A division of labor among specialist.
3. A rational organization or design.
4. A hierarchy of authority and accountability.

Question 6

The managers from hierarchy which is comprised of 3 levels:

Answer 6

Top, middle, operating

Question 7

The primary functions of top and middle managers are:

Answer 7

Planning, directing, and controlling

Question 8

3 types of formal authority:

Answer 8

Line authority, staff authority, functional authority

Question 9

Line authority allows managers to exercise _____.

Answer 9

direct control over subordinates

Question 10

Staff authority is possessed by all managers who _____.

Answer 10

act in an advisory capacity to other managers.

Question 11

Functional authority exists when a staff specialists ____.

Answer 11

is authorized by agency policy to issue binding orders.

Question 12

Functional authority can flow ____.

Answer 12

in any direction.

Question 13

Delegation is an essential process for several reasons. First it ____. Second it ____. Third it ____. Fourth it ____.

Answer 13

prevents slow down in services; allows supervisors to spend more time on planning, directing, and controlling; it increases subordinates skills; it benefits the agency and is economical.

Question 14

6 Steps in delegation process:

Answer 14

1. Choose task. 2. Select subordinate. 3. Give the assignment. 4. Set management controls. 5. Check the understanding. 6. Following Up.

Question 15

Chain of command controls ____; Unity of command controls ____.

Answer 15

Communications; subordinates

Question 16

Management by Objectives has 4 Goals which are:

Answer 16

1. Setting goals. 2. Identify needs. 3. Setting timetables. 4. Evaluating results

Question 17

____ tell us what to do, not how to do it. ____ are the chosen methods for carrying out tasks.

Answer 17

Policies; procedures

Question 18

Planning tells managers what is to be accomplished and how it is to be accomplished. Planning is best described by its 5 basic steps:

Answer 18

1. Researching the need. 2. Setting the goal. 3. Formulating the plan. 4. Initiating the action. 5. Monitoring the results.

Question 19

The goals, or behavioral objectives, must be 4 things:

Answer 19

1. Specific. 2. Obtainable. 3. Empirical. 4. Related to general goals of the police organization.

Question 20

There are 2 types of plans:

Answer 20

Managerial and Operational

Question 21

Examples of managerial plans:

Answer 21

Organization plan, recruiting plan, personnel eval plan, promotion plan, fiscal plan

Question 22

Examples of operational plans:

Answer 22

Patrol plans, emergency plans, tactical plans, interdepartmental plans, community relations plan

Question 23

____ is the most distasteful act of planning.

Answer 23

Self-planning

Question 24

Leadership Traits. Traits of the Mind examples:

Answer 24

Aware, intelligent, articulate, open-minded

Question 25

Leadership Traits. Traits of the Body examples:

Answer 25

Energetic, vigorous, calm

Question 26

Leadership Traits. Traits of the Spirit examples:

Answer 26

Forceful, decisive, confident, realistic, friendly, honest.

Question 27

5 types of Leadership Styles:

Answer 27

1. By the book. 2. Autocratic. 3. Democratic. 4. Sidelines. 5. Laissez-faire

Question 28

The autocratic leader does not ____. He holds all ____ making for ____.

Answer 28

delegate well.; decision; himself

Question 29

The laissez-faire leader exercises a ____ of control over subordinates. This type of leader believes in ____ and acts under the mistaken belief that a unit can operate without any ____.

Answer 29

minimum; leaving subordinates alone; guidance

Question 30

It’s the essential motivational ingredient.

Answer 30

Getting to know your subordinates.

Question 31

____ needs based theory is perhaps the best known and most widely used theory of motivation. It has 5 stages:

Answer 31

Maslow’s; 1. Physical Needs 2. Safety Needs 3. Social Needs 4. Esteem Needs 5. Self-Realization Needs

Question 32

____ motivation-hygiene theory is based on premise that some workplace factors impact on worker job dissatisfaction, while other factors impact on worker satisfaction.

Answer 32

Herzberg’s

Question 33

Herzberg’s hygiene factors are ____. Examples include, salary and fringe benefits, ____, ____, and company policy. Hygiene factors bear little or no relationship with the actual work being performed.

Answer 33

non-motivators; working conditions; interpersonal relationships with supervisors and peers

Question 34

Herzberg’s motivators are factors that ____ to the job itself. Examples are personal growth, and opportunity for achievement and recognition.

Answer 34

relate

Question 35

McGregor’s Theory X views employees ____ and sees the need for structured organizations with strict hierarchal lines and close supervision.

Answer 35

negatively

Question 36

McGregor’s Theory Y takes a more ____ towards employees, believing they are capable of being motivated and productive.

Answer 36

humanistic view

Question 37

For true communication to take place, 3 things must happen:

Answer 37

1. A sender must transmit information. 2. A receiver must accept and understand the information. 3. The receiver must indicate that the information was understood.

Question 38

6 Links of the communication process:

Answer 38

1. A stimulation. 2. An information bin. 3. A sender. 4. A vehicle. 5. A direction. 6. A receiver.

Question 39

The most frequent obstruction to communication is ____.

Answer 39

failing to listen

Question 40

For listening to take place 3 things must occur:

Answer 40

1. The sender must physically utter sounds or give non-verbal signals that the receiver must interpret as words. 2. These words must be translated into meanings. 3. The receiver must synthesize the meanings of these individual words into an overall meaning or message.

Question 41

A ____ order implies that something should be done and then usually leaves how it should be done up to the subordinate.

Answer 41

tacit

Question 42

3 Goals of Interviewing

Answer 42

1. Knowing the job. 2. Knowing subordinates. 3. Knowing yourself.

Question 43

There are two categories of interviews, direct and indirect. The ____ interview is both planned and controlled by the interviewer. The ____ interview is planned by the interviewer but controlled by the person being interviewed, the interviewee.

Answer 43

direct; indirect

Question 44

____ is a type of question that takes the last few words stated and uses them to ask a question.

Answer 44

Echoing

Question 45

____ is a question technique used by an interviewer to prevent the interviewee from straying from the subject matter being discussed.

Answer 45

Boundering

Question 46

6 methods of formal evaluation systems are:

Answer 46

1. Model employee method. 2. Top to bottom method. 3. Forced choice method. 4. Forced choice diagnostic. 5. Critical incident method. 6. Staff specialist method.

Question 47

3 goals of training program are:

Answer 47

1. What performance is expected of the trainee? 2. Under what conditions is the job expected to be performed? 3. What standards constitute a satisfactory job rating?

Question 48

5 types of training methods:

Answer 48

1. Lecture method. 2. Group discussion. 3. Behavior modeling (basically role playing). 4. Vestibule training (basically practice using same tools available in workplace). 5. In-Basket training (basically various memos of different scenarios given in packet and you need to prioritize and act on them)

Question 49

2 phases of problem solving are:

Answer 49

The Determination Phase and The Correction Phase

Question 50

Phase One: The Determination Phase has 2 steps that are:

Answer 50

Step 1- identification of the problem.

Step 2- analysis of the problem

Question 51

Phase Two: The Correction Phase has 3 steps which are:

Answer 51

Step 3- planning the solution.
Step 4- implementing the solution.
Step 5- evaluating the solution