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Business studies > Book 3 > Flashcards

Book 3 Flashcards

1
Q

Recruitment agency

A

Looking to employ someone and an individual who is looking for the Job

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2
Q

What do recruitment agency do

A

Draws up job description for a employee, advertise job, short lists the candidates

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3
Q

Employment agencies

A

Keep lists of people who are willing to do certain types of work

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4
Q

Organisation structure

A

An organisational structure is how people and departments are organised within business

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5
Q

Organisational charts

A

Organisational charts are diagram that show the internal structure of the business

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6
Q

Benefits of organisational charts

A

Can see who each person is accountable to, can see who is responsible for which function tasks and people

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7
Q

Layers

A

Refers to the number of levels in a business organisation

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8
Q

Spam of control

A

The number of employees for subordinate for whim a manger is responsible

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9
Q

Chain of command

A

Route by which communication flows from the top to the bottom of a business hierarchy

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10
Q

Authority

A

Is the power to make decisions and the right to tell other workers what to do

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11
Q

Line manager

A

Authority over the subordinates

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12
Q

Delegation

A

The act of giving a person a specific responsibility

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13
Q

Tall structure

A

An organisation structure that has many levels of hierarchy

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14
Q

Flat structure

A

A organisation structure that has few levels of hierarchy

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15
Q

Delayerin

A

The process of removing levels from a hierarchy

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16
Q

Advantages of tall structure

A

More promotion opportunities as there are more layers, narrower span of control which means manager has more time to spend with subordinates

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17
Q

Advantages of flat structure

A

Communication will be quicker, messages will be more accurate so less mistakes will be made

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18
Q

Zero hour contract

A

Zero hour contacts mean that an employee has no set or guarantee hours of work

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19
Q

Flexitime

A

Where the worker can work their weekly hours in as a few or as many days as they wish

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20
Q

Flexi time advantages

A

Employee can plan around lifestyle which may lead to higher staff retention,

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21
Q

Flexi time disadvantages

A

Customers may not like irregularities in employees pattern working

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22
Q

Flexible working

A

Flexible working relates to working arrangements where there are a variety of options afford to employees in the term of working time

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23
Q

Working whilst mobile

A

This refers to when employees work when they are on the move travelling or on holiday

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24
Q

Why has working while mobile become more popular

A

Beacuse of advanced technology it has increased productivity of their workers gives people flexibility

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25
Q

Self employment benefits

A

Creative freedom, independence, variety, salary

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26
Q

Self employment drawbacks

A

Lack of employee, long hours, responsibilities, unpredictable finances

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27
Q

Verbal communication

A

Spoken, speaking to people

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28
Q

Written communication

A

Letters, emails, text, social media, websites

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29
Q

Written communication

A

The solute of written communication is likely to increase as the size of the organisation, increases

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30
Q

Email and text advantages

A

Keep a record, instantly received, cheap

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31
Q

Email and text disadvantages

A

Wi-Fi’s might be bad, can be overwhelming

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32
Q

Letters

A

Write letters instead of visa h the alternative ways of communication in writing

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33
Q

Social media

A

Businesses will now either be using one or a combination of social media platforms

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34
Q

Communication social media advantages

A

Information can be updated regularly images and videos can be used to aid written communication

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35
Q

Communication on social media disadvantages

A

It can be time consuming to manage update and it can be hard to manage negative feedback

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36
Q

Advantages of ASOS

A

New product and discounts can be communicated to customers, feedback opportunities for customers

37
Q

Disadvantages of ASOS

A

There will be a cost involved in maintaining the website, customers may leave negative comments

38
Q

Poor communication

A

Without effective communication excessive or insufficient communication may occur

39
Q

Impacts of excessive communication

A

Staff feel demotivated, staff miss messages

40
Q

Why is it important for a business to communicate effectively

A

Messages are received, tasks are completed, Maintain staff motivation

41
Q

Digital communication

A

Electronic exchange of information using ict

42
Q

Digital communication advantages

A

Messages and data can be transmitted quickly, data and messages can be stored

43
Q

Digital communication disadvantages

A

May be unreliable, bad internet

44
Q

How is digital communication changed marketing

A

Lowers costs as a physical store not needed, new business opportunities

45
Q

How digit,a communication has changed Human Resources

A

Working from home and mobile has became common, increased productivity

46
Q

Motivation

A

Commitment to do something

47
Q

Importance to a business of having motivated staff

A

Staff will produce more in the same amount of time increasing productivity levels, high level of staff retention

48
Q

Retention

A

When a employee stay with a firm for a long period of time

49
Q

Importance of employee retention

A

Lower recruitment and training costs, give the business good reputation

50
Q

Methods of motivation

A

Health insurance, medical care, car, retirement plans

51
Q

Non financial methods of motivation

A

Award schemes, praise

52
Q

On the job training

A

Employees receive training whilst remaining in the workplace they are normally shown what to do by a more experienced employee through demonstration of shadowing

53
Q

Factors affecting the choice training

A

Types of Job , firms budget, time available

54
Q

Benefits of training

A

Higher quality work, increased motivation

55
Q

Apprenticeship

A

Designed for employee new to a trade or profession, working towards a recognised professional qualifications

56
Q

Apprentice advantages

A

Good way to recruiting workers often people who are enthusiastic, cheaper to train

57
Q

Apprenticeship disadvantages

A

Maybe not motivated, not being fully trained

58
Q

Vocation qualification

A

Designed to enable the employees to acquire hands on applied skills such as hairdressers

59
Q

Academic qualifications

A

Involving studying including degrees, a levels

60
Q

Legislation

A

The government makes laws in order to control businesses actions

61
Q

Employee law

A

Provides right for employee to be protected in the workplace

62
Q

Discrimination

A

Is the unacceptable treatment of any individual of group individuals who are termed to be different

63
Q

Types of discrimination

A

Sex, pregnancy, disability, race, age

64
Q

Technology and machinery

A

Saves money, produce good and services more efficiently, products are higher quality

65
Q

Automation

A

When machinery used and a computer controls it

66
Q

Advantages in the robotics care industry

A

Large amount can be made

67
Q

Disadvantages in robotics care industry

A

Costs are very expensive

68
Q

Jobs production

A

Method of production involves producing each product individual making cakes, building a bridge

69
Q

Job production advantages

A

Business might find it easy yo differentiate itself form rivals, higher prices can be charges

70
Q

Jobs production disadvantages

A

Need skill, time consuming

71
Q

Batch production

A

When there are set stages that the production process needs to go through/ process has to be completed be for the next stage

72
Q

Batch production advantages

A

Larger quantity’s of making, staff costs lower

73
Q

Batch production disadvantages

A

Time to switch production for a batch of one product to a different batch

74
Q

Flow production

A

Known as mass production involved a continuous movement of items through the production process

75
Q

Benefits of flow production

A

Business can produce in a large scale , uses less time

76
Q

Productivity

A

Amount produced for a given number of employees/ machine

77
Q

how could a business increases its level of productivity

A

Motivation, machinery, bonus

78
Q

How do we judge quality

A

Design, functionality, durable

79
Q

Quality assurance

A

An approach the whole business, including employees focusing on quality and preventing quality problems

80
Q

Importance of quality assurance to a business

A

Customer loyalty, strong brand image, fewer returns

81
Q

E- Conner’s

A

Selling online

82
Q

Benefits of e- commerce

A

Reduce costs, open 24/7

83
Q

E- comer’s disadvantages

A

Costs, competition

84
Q

Customers service

A

Which a Business meets the needs if the customers

85
Q

Importance of customer service

A

Increase sales, customers loyalty

86
Q

Poor customer service impacts

A

Loss of loyalty, unhappy customers spread the word

87
Q

Consumer

A

Someone who buys a product

88
Q

Consumer rights act 2015

A

Goods must fit their description, good quality

89
Q

Safety and goods

A

Business must make sure that goods and services are safe to use must nit lead to injury or death

Business studies (3 decks)

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