BOK

Question 1

What are the 7 steps of a needs assessment?

Answer 1

1) Describe the objective
2) Define the current situation
3) Conduct a gap analysis
4) Set priorities
5) Investigate and develop options
6) Evaluate options, and determine budget impact
7) Recommend solutions

Question 2

What is a contract?

Answer 2

A legally enforceable agreement between two or more parties in which all parties benefit in some way

Question 3

What is a third party contract?

Answer 3

A contract in which some part of the transaction is provided by an entity other than those who have signed the contract (ex. temp agency)

Question 4

What is an RFP?

Answer 4

Request for proposal. A document defining a clear understanding of the product or service to be provided, along with clearly defined expectations for quality and service levels.

Question 5

What is scoping?

Answer 5

Informal pre-proposal meetings with possible vendors. Can become more formal with scoping documents that solicit information from a variety of possible vendors.

Question 6

General components of an RFP include

Answer 6

1) Brief org description
2) Overview of project summarizing needs
3) Admin details (deadlines, communication needs, formatting requirements, etc)
4) Clear, complete and detailed project description
5) Name of contact person

Question 7

What is a communication strategy?

Answer 7

a communication plan that provides opportunities for top-down communication by management and bottom-up communication from employees.

Question 8

Documentation requirements fall into two basic categories. Name them

Answer 8

1) Collection and maintenance of required employment records

2) Maintenance of appropriate documentation for employment actions

Question 9

What are SMEs?

Answer 9

Subject Matter Experts

Question 10

Why is the maintenance of records so important?

Answer 10

1) Some are required to be maintained to comply with federal, state, or local employment laws
2) Provide information necessary for effective management of the organization.

Question 11

What are the two key considerations in documenting performance concerns?

Answer 11

Timeliness & Creating and maintaining written documentation for disciplinary action taken as appropriate and warranted based on the seriousness of the performance issue.

Question 12

What are the 6 steps of typical disciplinary action?

Answer 12

1) Verbal Warning
2) First Written Warning
3) Final Written Warning
4) Decision-Making Day
5) Suspension
6) Termination

Question 13

Who were the two key players in the development of the adult learning model?

Answer 13

Eduard Lindeman (1920s) and Malcolm Knowles (1970s)

Question 14

What is andragogy?

Answer 14

The study of how adults learn

Question 15

What is pedagogy?

Answer 15

The study of how children learn

Question 16

What are the 5 characteristics that describe andragogy today?

Answer 16

1) Self-concept (dependency to autonomy)
2) Experience
3) Readiness to Learn (specific need/current situation)
4) Orientation to Learning (immediate application)
5) Motivation to Learn

Question 17

What are three types of learning styles?

Answer 17

Auditory, Visual and Tactile/Kinesthetic

Question 18

What Motivation Concept did Abraham Maslow create?

Answer 18

Hierarchy of Needs (1954): to explain how people meet their needs through work

Question 19

What are the 5 levels of needs in Maslow’s theory?

Answer 19

1) Physiological Needs (ex. finding enough food)
2) Safety Needs
3) Social Needs
4) Esteem Needs
5) Self-Actualization Needs (fulfill potential)

Question 20

What Motivation Concept did B.F Skinner create?

Answer 20

Operant Conditioning (1957): Behavioral reinforcement or behavior modification. Behavior can be changed through the use of 4 strategies.

Question 21

What are the 4 intervention strategies in Operant Conditioning?

Answer 21

1) Positive Reinforcement (pleasant response to behavior)
2) Negative Reinforcement (removing unpleasant behavior)
3) Punishment (providing unpleasant response to behavior)
4) Extinction (ceasing to reinforce behavior)

Question 22

What Motivation Concept did Frederick Herzberg create?

Answer 22

Motivation/Hygiene Theory (1959): two-factor theory. Motivation factors motivate by changing the nature of the work so that people are challenged to develop talents and fulfill their potential. Hygiene factors motivate to the extent that they allow people to avoid unpleasant experiences.

Question 23

What Motivation Concept did Douglas McGregor create?

Answer 23

Theory X and Theory Y (1960): describes the behavior of managers in their relationships with their employees. 1) Theory X Managers: believe employees are lazy and uninterested in work and need constant direction. Employees don’t want to take responsibility. Generally autocratic, and use top-down management.
2) Theory Y Managers: people will seek out challenging work and additional responsibility if work is satisfying. More likely to invite participation in the decision-making process form their subordinates.