BOK Flashcards
What are the 7 steps of a needs assessment?
1) Describe the objective
2) Define the current situation
3) Conduct a gap analysis
4) Set priorities
5) Investigate and develop options
6) Evaluate options, and determine budget impact
7) Recommend solutions
What is a contract?
A legally enforceable agreement between two or more parties in which all parties benefit in some way
What is a third party contract?
A contract in which some part of the transaction is provided by an entity other than those who have signed the contract (ex. temp agency)
What is an RFP?
Request for proposal. A document defining a clear understanding of the product or service to be provided, along with clearly defined expectations for quality and service levels.
What is scoping?
Informal pre-proposal meetings with possible vendors. Can become more formal with scoping documents that solicit information from a variety of possible vendors.
General components of an RFP include
1) Brief org description
2) Overview of project summarizing needs
3) Admin details (deadlines, communication needs, formatting requirements, etc)
4) Clear, complete and detailed project description
5) Name of contact person
What is a communication strategy?
a communication plan that provides opportunities for top-down communication by management and bottom-up communication from employees.
Documentation requirements fall into two basic categories. Name them
1) Collection and maintenance of required employment records
2) Maintenance of appropriate documentation for employment actions
What are SMEs?
Subject Matter Experts
Why is the maintenance of records so important?
1) Some are required to be maintained to comply with federal, state, or local employment laws
2) Provide information necessary for effective management of the organization.
What are the two key considerations in documenting performance concerns?
Timeliness & Creating and maintaining written documentation for disciplinary action taken as appropriate and warranted based on the seriousness of the performance issue.
What are the 6 steps of typical disciplinary action?
1) Verbal Warning
2) First Written Warning
3) Final Written Warning
4) Decision-Making Day
5) Suspension
6) Termination
Who were the two key players in the development of the adult learning model?
Eduard Lindeman (1920s) and Malcolm Knowles (1970s)
What is andragogy?
The study of how adults learn
What is pedagogy?
The study of how children learn
What are the 5 characteristics that describe andragogy today?
1) Self-concept (dependency to autonomy)
2) Experience
3) Readiness to Learn (specific need/current situation)
4) Orientation to Learning (immediate application)
5) Motivation to Learn
What are three types of learning styles?
Auditory, Visual and Tactile/Kinesthetic
What Motivation Concept did Abraham Maslow create?
Hierarchy of Needs (1954): to explain how people meet their needs through work
What are the 5 levels of needs in Maslow’s theory?
1) Physiological Needs (ex. finding enough food)
2) Safety Needs
3) Social Needs
4) Esteem Needs
5) Self-Actualization Needs (fulfill potential)
What Motivation Concept did B.F Skinner create?
Operant Conditioning (1957): Behavioral reinforcement or behavior modification. Behavior can be changed through the use of 4 strategies.
What are the 4 intervention strategies in Operant Conditioning?
1) Positive Reinforcement (pleasant response to behavior)
2) Negative Reinforcement (removing unpleasant behavior)
3) Punishment (providing unpleasant response to behavior)
4) Extinction (ceasing to reinforce behavior)
What Motivation Concept did Frederick Herzberg create?
Motivation/Hygiene Theory (1959): two-factor theory. Motivation factors motivate by changing the nature of the work so that people are challenged to develop talents and fulfill their potential. Hygiene factors motivate to the extent that they allow people to avoid unpleasant experiences.
What Motivation Concept did Douglas McGregor create?
Theory X and Theory Y (1960): describes the behavior of managers in their relationships with their employees. 1) Theory X Managers: believe employees are lazy and uninterested in work and need constant direction. Employees don’t want to take responsibility. Generally autocratic, and use top-down management.
2) Theory Y Managers: people will seek out challenging work and additional responsibility if work is satisfying. More likely to invite participation in the decision-making process form their subordinates.
