Body Of Knowledge Flashcards
Steps of Need Assessment and Analysis
DESCRIBE the objective DEFINE the current situation CONDUCT a gap analysis SET priorities INVESTIGATE and develop options EVALUATE options RECOMMEND solutions
Top down communications
Intranet Posters Newsletters Letters to employees Flyers Bulletin board postings
Bottom up communications
Open door policy All-hands meetings Staff meetings Brown bag lunches One on one meetings Email Webcasts
Andragogy (adult learning) characteristics:
Self-concept: autonomy and self-direction Experience Readiness to learn Orientation to learning Motivation to learn
Abraham Maslow needs (1954)
Physiological Safety Social Esteem Self-Actualization
Frederick Herzberg theory
Motivation/Hygiene (1959)
Aka “Two factor theory”
Motivation - longer-term; job enrichment
Hygiene - avoiding being ill-treated; short term
Douglas McGregor theory:
Theory X and Theory Y
1960
David Mcclelland’s theory
Acquired needs theory (1961)
Acquired needs theory says:
People motivated in one of three areas:
- Achievement
- Affiliation
- Power
J Stacey Adams’ theory:
Equity Theory (1963)
Victor Vroom theory:
Expectancy theory (1964)
Expectancy theory says:
Expectancy: assessment if they can do the task
Instrumentality: evaluation of the reward
Valence: results of analysis whether the reward is worth the effort
Clayton Alderfer’s theory:
ERG theory (1969)
Describe ERG theory:
Existence (relates to Maslow’s physiological and safety needs)
Relatedness (relates to Maslow’s esteem)
Growth (self actualization)
Main difference: Alderfer believed people could work on multiple levels at a time
Operant conditioning components:
Positive reinforcement
Negative reinforcement
Punishment
Extinction
