Blocks to Communication Flashcards
1
Q
Rehearsing
A
being too busy thinking about what you want to say
2
Q
Being concerned with yourself
A
the focus should be on the client
3
Q
Assuming
A
thinking that you know what the client “really means”
4
Q
Judging
A
framing what you hear or see in terms of your judgment
5
Q
Identifying
A
focusing on your own similar experiences, feelings, or beliefs
6
Q
Getting off track
A
changing the subject if you become uncomfortable, bored, or tired
7
Q
Filtering
A
tuning out or only hearing certain things
