Block 1 Flashcards
Name some definitions of quality.
- A degree of excellence - Concise Oxford Dictionary
- Fitness for purpose - Dr Joseph M Juran
- Conformance to requirements - Philip B Crosby
Name the key aspects fo quality
- Focus on the strategic direction of the company
- Define your customers needs and expectations
- Develop and improve your people & processes
- Leadership integrates all these elements and provides drive
- Organisational learning increases organisational capability for the future
Draw The Kano model graph
Talk about the “chain reaction” method and who wrote about it.
Deming’s work
- Improve Quality
- Cost decrease because of less rework, fewer mistakes, fewer delays, snags; better use of machine time and materials
- Productivity improves
- Capture the market with better quality and lower price •
- Stay in business
- Provide more and more jobs
Name the main 2 types of customers.
- External Customers
- Internal Customers - person who recieves your work/instructions
Name Richard Branstons quote and his principles
“If I look after my people, my people will look after my customers”
- Value everyone for their contribution & potential
- Create an empowering and motivating vision
- Help people understand where they fit in
- Trust your people
- Coach them for improvement
Explain how a quality circle works
- Problem identification
- Problem Selection
- Problem Analysis
- Generate Alternative Solutions
- Select the most appropriate solution
- Prepare plan of action (5w’s and h)
- Presnet solution to managments (Circle members)
- If accepted the solution is implemented
Name advantages and disadvantages of quality circles
Advantages
- Increase Productivity
- Improve Quality
- Boost Employee Morale
Disadvantages
- Inadequate Training
- Unsure of Purpose
- Not truly Voluntary
- Lack of Management Interest
- Quality Circles are not really empowered to make decisions.
What does QIT stand for and explain what they do.
Quality improvement Teams
- Set up by managment
- Inter departmental teams
- Problems usually externall to team
- Problems can cross functional boundaries
- Team disbanded after problem resolution
Name the benifits of QIT’s
- Break down inter departmental barriers
- Solutions should be more global not ruled by individual departments
- Improved communication
- Memebers have experience in problem solving.
Name Demings 14 Points .
- Constancy of purpose
- Adopt the new philosophy
- Cease dependence on mass inspection
- End award of contract to lowest tender
- Improve always and forever, every process
- Institute training on the job
- Institute leadership
- Drive out fear
- Break down barriers
- Eliminate slogans
- Eliminate numerical targets
- Permit pride of workmanship
- Institute a vigorous education programme
- Take action to transform
What is TQM
Total Quality Managment
the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in the future.
Name the 6 basic steps to TQM
- A committed and involved management to provide long-term top-to-bottom organizational support
- An unwavering focus on the customer
- Effective involvement and utilization of the entire work force
- Continuous improvement of the business and production processes
- Treating suppliers as partners
- Establishing performance measures for the processes
What is a TQM quality council and what do they do
Composed of: CEO, the Senior Managers of the functional areas, such as design, marketing, finance, production, and quality; and a coordinator or consultant
The coordinator will ensure that the team members are empowered and know their responsibilities
Duties
- Develop the core values, vision, mission, and quality policy statements
- Develop the strategic long-term plan with goals and the annual quality improvement program with objectives
- Create the total education and training plan
- Determine and continually monitor the cost of poor quality TQM Implementation 12 12 Quality Council Duties:
- Determine the performance measures for the organization
- Determine projects that improve the processes
- Establish multifunctional project and departmental or work group team
- Establish or revise the recognition and reward system
Name some of the actual costs of quality.
- Scrap and rework
- Warranty costs
- Additional inspection
- Excess inventory
- Management time
- Staff hassles Process Improvement
- Poor product performance
- Late delivery
- Rejection paperwork
- Lost customers
- Expediting raw materials
- Processing concessions
How do you reduce Quality Cost
Reduce overall cost by increasing spending on prevention early in a project.
