Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Commerce > BIZMAN > Flashcards

BIZMAN Flashcards

1
Q

Define: Human Resources

A

The labour force that an organisation employs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Define: Motivation

A

Is what drives a person to apply individual effort over a sustained period of time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Name Herzberg’s Motivators:

A 
Achievement
Recognition
Work itself 
Responsibility 
Advancement
Personal Growth
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Name 7 Hygiene (Maintenance) Factors:

A 
Status
Security 
Salary
Work conditions 
Supervision
Personal Life
Relationship with peers
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What does Edwin Locke’s theory involve?

A

The establishment of clear goals for staff that provide a sense of direction and motivation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What motivates employees?

A

They are motivated by clear and specific goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is the Employment Cycle?

A

Establishment -> Maintenance -> Termination

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Define: Establishment (What does it include?)

A

The beginning of the employment relationship between the employer and the employee.
This includes staff planning, determining employment arrangements, preparation of job analysis.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Define: Job Description

A

What the job entails, the duties to be performed, the roles and titles of the position.
This ensures that applicants have a clear idea of job expectations before accepting the job.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Define: Job Specification

A

A description of the skills, qualifications, experience and personal attributes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Define: Job design

A

Refers to determination of the tasks that individual employees perform in their jobs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the three types of employees?

A

Permanent Employee - Full time
Permanent Employee - Part time
Fixed-Term Employee
Casual Employee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What does the selection process require?

A

A panel to undertake the task

Selection criteria developed from job specifications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is the selection process?

A

1: Human Resource Planning
2: Job description and or Job Specification
3: Advertise position
4: Screen applications
5: Develop a short list of applicants
6: Interviews
7: Testing/Referee checks
8: Offer job to best applicant

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Identify the practices referred to in the Maintenance stage:

A

Induction process
Training and Development
Recognition, reward and performance management, implemented to achieve business success

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Define : Induction Process

A

It is a process of acquainting new employees with the organisation, its history, culture, policies and practice the jobs they will perform.

17
Q

Define: The Training and Development program

A

Refers to teaching employees how to do their jobs more efficiently, boosting their skills and knowledge

18
Q

Define: Recognition and Reward Program

A

These acknowledge the work an employee has done and provides a benefit in return for a job well done

19
Q

What is the purpose of training?

A

To maintain skill set of employees so that they do not become outdated, especially due to rapidly changing technology, thus allowing the organisation to keep a competitive edge over others.

20
Q

What are benefits of training?

A 
Improved worker flexibility
A more flexible workspace
Increased workplace innovation
Increased job satisfaction and motivation
Fewer accidents and injuries
21
Q

What are two examples of on-the-job training?

A

Working with the register

Knowledge of products

22
Q

What are two examples of off-the-job training?

A

CPA certificate training

Government run training

23
Q

What are examples of Financial Rewards:

A

Pay
Bonuses
Profit

24
Q

What are examples of non-Financial rewards:

A

Increased responsibility

Positive feedback

25
Q

Define: Termination

A

Refers to the stage of the employment cycle whereby the employment relationship between the employer and the employee is ended. This may be voluntary or involuntary.

26
Q

What examples of Voluntary and Involuntary separation?

A

Voluntary- Retirement and/or Resignation

Involuntary- Redundancy, retrenchment and dismissal

27
Q

Define: Employee Relations

A

The interaction between an employer and an employee in regard to the establishment of conditions of employment

28
Q

Who are the stakeholders in an employee relationship?

A 
Employer
Employee 
Trade Unions
Employer associations 
Peak Unions
Peak employer bodies
29
Q

Define: Industrial Action

A

Workers going on strike

30
Q

Define: Enterprise Bargaining

A

The process of directly negotiating wages and employment conditions between employers and employees at the enterprise level

31
Q

Define: Industry Wide Awards

A

Legally binding agreements which set out the minimum wages and conditions for a group of employees who do a particular job

32
Q

Define: Enterprise Agreements

A

Agreements made between the employer and a trade union, sometimes known as Collective agreements

33
Q

Define: Individual Agreements

A

Common law employment contracts and are made between the employer and one employee

Commerce (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions