Biz final Flashcards
Lavar is hired into a newly created department at Xtra Fun Toys. He will be helping to directly transform resources into new toys. Lavar most likely works in ________ management.
operations
synthetic
capital
analytics
service
operations
SGE Company manufactures plastic drinking glasses. They conduct periodic inspections during the production process to ensure quality falls within acceptable standards. This best describes
program evaluation and review.
statistical process control.
benchmarking analysis.
total quality improvement.
the ISO 9000 series.
statistical process control.
Jackee’s Retail Outlet is opening their first store and has been searching for a new site for the building. It would make the most sense to build in location is near to which of the following?
a large metropolitan area
a government tax office
a local startup technology firm
a large competitor
a lightly populated rural community
a large metropolitan area
Kripa runs a candle-making business where she turns homemade wax into scented candles. The process of creating the candles is best described as
production.
capital.
mechanization.
service.
input.
production.
The Six Sigma approach to quality control is best described by which of the following descriptions?
uses registrars to audit sample management standards
tests many variables relating to all company processes
uses statistical quality control to test daily samples
tests competitor samples to align company expectations
tests random samples from production runs
tests many variables relating to all company processes
Which of the following is the most likely reason a company would want to implement ISO 9000 standards?
improve external benchmarking process
reduce production flaws
obtain Six Sigma certification
eliminate need for onsite registrars
eliminate need for statistical process control
reduce production flaws
Brynja runs a home decorating business. She evaluates a client’s home, makes recommendations, purchases the paint and decorations, and then hires a team to paint and place the decorations in the home. Brynja’s role managing this process can best be described as which of the following?
form utility
operations management
lean manufacturing
analytic transformation
production management
operations management
FFS, Inc. is a logging company based in Oregon. They cut down trees and sell parts of the tree to different businesses. They create mulch by shredding the bark and branches and then they sell the mulch to landscaping companies. They cut the trunk into different-sized pieces and then sand the pieces before selling them to home improvement stores. Which operations process best describes what FFS is doing?
combination transformation
mass production
intermittent utility
analytic transformation
synthetic assembly
analytic transformation
Businesses have reached a point where mass production is possible. Which of the following best describes the primary benefit of mass production?
ability to produce similar goods in large quantities
ability to eliminate need for computer-integrated manufacturing
ability to reduce labor and raw material costs
ability to rely solely on robotics to perform assembly operations
ability to implement flexible manufacturing systems
ability to produce similar goods in large quantities
Crown Lawnmowers manufactures nearly 100 different models of riding lawnmowers. In the past, Crown used a different style of blade for each mower, which led to longer production times as it manufactured each blade. Today, Crown has designed its lawnmowers to use the same style of blades. This example best demonstrates which of the following technology changes to improve efficiency?
mass customization
mechanization
mass production
automation
standardization
standardization
Xavier works as an inventory manager for Amity Enterprises. He has been asked to prepare lists of the materials that go into each of the products the company produces. These lists can best be described as
factors of production.
enterprise resources.
inventory controls.
a bill of materials.
a supply-chain.
a bill of materials.
Maple Grove Café operates in a very busy tourist town. It needs to ensure that the food and drinks it needs to serve meals to its customers are always available at a competitive price. Which of the following best describes the appropriate course of action for Maple Grove?
utilize multiple suppliers
implement a just-in-time inventory system
create a process layout for suppliers
employ mass customization principles
ensure its bill of materials is current
utilize multiple suppliers
Zoe was recently hired by JDI Manufacturing and meets with her union representatives shortly after joining the company. The representatives tell Zoe that they have recently begun the collective bargaining process with management. Zoe knows that it is unlikely that the union and management will discuss which of the following?
NLRB certification
employee benefits
job security
work assignments
hiring policies
NLRB certification
Kether represents a group of employees and is meeting with management to negotiate salary increase ranges and guidelines for employees over the next year years. This process is known as
affirmative action.
arbitration.
mediation.
certification.
collective bargaining.
collective bargaining.
The Fair Labor Standards Act is responsible for which of the following?
creating the Equal Employment Opportunity Commission
restricting the maximum hours in a workweek
reducing employee discrimination in the workplace
requiring unpaid leave for employee childbirth or adoption
establishing guidelines for collective bargaining
restricting the maximum hours in a workweek
A(n) ________ is a union tactic used to put pressure on management during collective bargaining. They are often accompanied by union-organized ________.
grievance; picketing
strike; grievances
strike; picketing
sickout; strikebreaking
boycott; lockouts
strike; picketing
Title VII of the Civil Rights Act of 1964 was one of the first pieces of legislation created to reduce
a company that is ignoring overtime rules for its professional employees.
a business that is requires its employees to provide their own protective equipment.
a company that has regularly denied promotions to minorities.
a business that is refusing to negotiate with its appointed union representative.
a business that is refusing to provide 12 weeks of paid leave for employee family emergencies.
a company that has regularly denied promotions to minorities.
A structured interview would best be classified as a key step in the ________ process for recruitment.
appraisal
selection
job specification
orientation
job analysis
selection
An employee transfer can best be described as
a movement within the company into a position into a position with more responsibility.
a lateral movement within the company to a job with similar responsibility.
a temporary removal from a position within a company during an investigation.
a rotation between different assignments within the company.
a lateral movement into a similar position within a different company.
a lateral movement within the company to a job with similar responsibility.
Which of the following was one of the first laws implemented to protect employee welfare as it pertains to management and labor union relationships?
The Wagner Act
The Social Security Act
The Fair Labor Standards Act
The Taft-Hartley Act
The Affirmative Action Act
The Wagner Act
Which of the following is a key part of the job staffing process?
hiring
recruiting
motivating
shadowing
training
recruiting
The collective bargaining process consists of negotiations between ________ and ________.
management; the NLRB
management; employees
the U.S. president; union stewards
the EEOC; union stewards
the NLRB; employees
management; employees
Employment at will means that an employer can ________ an employee for any reason at all.
transfer
demote
discipline
promote
dismiss
dismiss
Which of the following is the best example of a fringe benefit an employer might offer to its employees?
stock options
piece rate
base salary
sales commissions
pension plan
pension plan
After recruiting and screening candidates for an open position, a company will most likely
create a formal job routine.
conduct a job analysis.
make a hiring decision.
prepare a written job description.
validate the screening process.
make a hiring decision.
The human relations movement can be traced back to ________ theory.
Scientific Management
Maslow’s Hierarchy of Needs
The Hawthorne Effect
Job Enrichment
McGregor’s Theory X
The Hawthorne Effect
The intern at Sertek Appliances is asked to define an action team within an organization. Which of the following would be her best response?
a team responsible for performing day-to-day operations
a team that works together from different locations while connected through a computer network
a team that provides managers with a broader base of knowledge on which to make decisions
a team that works together for temporary, creative problem-solving initiatives
a team that focuses on tasks requiring a high degree of coordination among members with specialized training
a team that focuses on tasks requiring a high degree of coordination among members with specialized training
Span of control refers to the
division of labor between the departments in company.
levels accountability in a company organizational chart.
degree of task specialization for each employee.
number of managers within an organization.
number of employees that report to a specific manager.
number of employees that report to a specific manager.
Sassy Soda Company utilizes a hybrid structure to group its employees. Which of the following best defines a hybrid structure like this?
virtual and modular structures are used by departments
functional and divisional structures are used in the same company
centralized and decentralized authorities are used by staff personnel
vertical and horizontal structures are used by the organization
narrow and wide authorities are used by line managers
functional and divisional structures are used in the same company
Which of the following is primary benefit of a virtual organization?
They require less management personnel.
They are more inexpensive than traditional organizations.
They are extremely flexible.
They reduce the need for outsourcing.
They allow for simplified scheduling of meetings.
They are extremely flexible.
Which of the following is the best example of an extrinsic reward?
purpose
salary
accomplishment
goals
needs
salary
Which of the following best defines the concept of centralized authority?
a company that allows supervisors to make important decisions
a company with a wide chain of command
a company that outsources parts of their production process
a company with a limited staff personnel presence
a company where important decisions are made by upper management
a company where important decisions are made by upper management
Which of the following would best describe a benefit of departmentalization?
collective commitment is improved
rites and rituals are enhanced
staff personnel are not needed
span of control is widened
management is simplified
management is simplified
Lali is the director of operations with Seeksme Corporation. She has been updating the jobs held by her direct reports to include additional responsibility while also providing regular recognition to her employees. Lali is most likely a believer in ________ theory.
Equity
Reinforcement
Job Enrichment
Expectancy
Two-Factor
Job Enrichment
________ theory is an expansion of ________ theory.
Herzberg’s Two-Factor; Maslow’s Hierarchy of Needs
The principle of motion economy; scientific management
Vroom’s Expectancy; job enrichment
The principle of motion economy; Thorndike and Skinner’s Reinforcement
Job enrichment; scientific management
The principle of motion economy; scientific management
Which of the following best describes the end result in the model of motivation?
output
needs
behaviors
goals
rewards
rewards
Craftmine Company wants to analyze their company to make positive improvements each year. Which of the following best describes where they should start?
obtain buy-in from leadership
review departmental span of control
create a plan for increasing production
update current list of stories
conduct a review to analyze problems
conduct a review to analyze problems
The marketing process begins with ________ to determine whether there’s a market for the product the company is considering producing.
product strategy
promotion strategy
place strategy
research
pricing strategy
research
Janz Watersports sells motorboats, pontoons, and jet skis, and they locate their showrooms near lakes and beachfront communities. This best describes ________ segmentation.
place
benefit
user-rate
geographic
sociocultural
geographic
________ segmentation categorizes business customers according to how they will use the seller’s product.
Product-use-based
Customer-based
B2C
Geographic
Niche
Product-use-based
Which element of consumer buying behavior includes income level, profession, and political status?
social class
situational matters
personal image
culture and subculture
reference groups
social class
________ segmentation categorizes customers according to location.
Geographic
Demographic
Physical
Psychographic
Benefit
Geographic
The systematic gathering and analyzing of data about problems relating to the marketing of goods and services is called ________ research.
product
marketing
scientific
investigative
primary
marketing
The ________ consists of the four key strategy considerations called the four Ps.
product mix
product line
product strategy
marketing mix
marketing plan
marketing mix
________ marketing consists of reducing market segmentation to the smallest part—individual customers.
Target
One-to-one
Specific
Strategic
Niche
One-to-one
Which element of consumer buying behavior includes fashion and lifestyle?
personal image
reference groups
culture and subculture
situational matters
social class
personal image
________ is marketing research designed to solicit initial consumer reaction to new product ideas.
Concept testing
Competitive comparison
One-on-one marketing
Test marketing
Advertising testing
Concept testing
When a company is considering shape, size, color, brand name, packaging, and product image for a new product, it is engaging in
competitive comparison.
pricing strategy.
product marketing.
product strategy.
idea testing.
product strategy.
________ are small groups of people who meet with a discussion leader and give their opinions about a product or other matters.
Interviews
Neuromarketing
Surveys
Focus groups
Questionnaires
Focus groups
Which element of consumer buying behavior includes friends, family, and coworkers?
culture and subculture
personal image
situational matters
reference groups
social class
reference groups
Jamison is completing a PERT diagram at CMS company and wants to establish the critical path for a new project he is leading. The critical path is best described as
the most expensive components of the project.
the anticipated break-even requirement for the project.
the expected needs for raw materials for the project.
the ideal process layout for this project.
the time to complete the project.
the time to complete the project.
What would be an important benefit of locating an automobile factory near to a tire manufacturer?
increased time to market
increased federal tax breaks
decreased utility costs
reduced reliance on ERP
reduced shipping expenses
reduced shipping expenses
Which of the following is the most likely reason a company would want to implement ISO 9000 standards?
eliminate need for statistical process control
improve external benchmarking process
reduce production flaws
obtain Six Sigma certification
eliminate need for onsite registrars
reduce production flaws
A successful supply-chain management system will integrate which of the following items?
internal benchmarking data to external PERT and Gantt analyses
production managers with ISO 9000 registrars
You Answered
trusted suppliers with one another
CAD, ERP, and MRP computer systems
buildings, functions, and processes
buildings, functions, and processes
Tech Dragon is considering implementing ISO 9000 standards at their manufacturing plant. The Quality Assurance manager has been asked to explain the role of registrars in the process. How should she respond?
managing the implementation procedures in the different department
analyzing bill of materials requisitions for purchasing
benchmarking quality improvements against competitors
researching new continuous improvement opportunities for the business
auditing the various quality assurance procedures
auditing the various quality assurance procedures
Using a sole supplier allows a company to
decrease inventory and the need for warehouse space.
increase their form utility.
implement just-in-time inventory control.
add a supply-chain management system.
reduce prices for resources.
reduce prices for resources.
Job specification is best defined as which of the following?
the process a company follows to find and attract people to a job
the minimum qualifications a person must have to successfully perform a job
the basic elements used to describe a job
the primary goals and responsibilities included with a job
the preferred qualifications a person must have to successfully perform a job
the minimum qualifications a person must have to successfully perform a job
Which of the following best represents an incentive that a company could use to improve employee productivity?
base salary
pension plan
stock options
employee discounts
health insurance
stock options
A company that calculates employee pay based on their skills is following the ________ compensation philosophy.
base pay
at-will
pay for performance
performance appraisal
piece rate
pay for performance
Which of the following best describes a key component of a successful new job orientation?
organizational history
new employee compensation
pre-employment testing requirements
organizational human capital needs
job analysis overview
organizational history
The Occupational Safety and Health Act would most likely be responsible for which of the following?
creating affirmative action regulations for employers
restricting the maximum hours employees can work in a week
enabling employees to vote on unionization efforts
prohibiting sexual harassment by supervisor in the workplace
requiring employers to provide personal protective equipment
requiring employers to provide personal protective equipmen
Timir is hired to work at as a manager for Flaxon Corporation. He is responsible for providing daily reports on his team’s performance to his manager. This best represents the concept of
accountability.
delegation.
span of control.
responsibility.
centralized authority.
accountability.
Which of the following is not one of the five divisional structure groupings?
geographic region
customer group
occupational specialty
work process
industry
occupational specialty
Which of the following is primary benefit of a virtual organization?
They require less management personnel.
They allow for simplified scheduling of meetings.
They are extremely flexible.
They are more inexpensive than traditional organizations.
They reduce the need for outsourcing.
They are extremely flexible.
Preston is responsible for leading the process of departmentalization at Dotty’s Dumpling Shop. The owner asks him to use a traditional means of departmentalization. He should departmentalize by
accountability.
function.
process.
authority.
product.
function.
Craftmine Company wants to analyze their company to make positive improvements each year. Which of the following best describes where they should start?
obtain buy-in from leadership
review departmental span of control
conduct a review to analyze problems
update current list of stories
create a plan for increasing production
conduct a review to analyze problems
Collective commitment is best defined as the
pride employees feel from being be part of a company.
knowledge that all decisions are made by mid-level management.
belief that the company’s leaders will do what is right.
sense that you are treated fairly by a company.
understanding of what a company does.
pride employees feel from being be part of a company.
________ is information acquired and published by others.
Primary data
A survey
Secondary data
Concept testing
A questionnaire
Secondary data
When a company has shareholders, it needs to introduce new products to keep rewarding them. Which reason to develop new products is most evident?
to take advantage of opportunity
to continue to expand revenues and profits
to fill out a product line
to make investors happy
to stay ahead of or match the competition
to continue to expand revenues and profits
________ is figuring out the exchange value for a good or service.
Valuing
Assessing
The cost ratio
Promotion
Pricing
Pricing
Which of the four Ps involves distributing the product to a place where consumers will buy it?
public relations
product
price
place
promotion
place
________ segmentation consists of categorizing people according to the benefits, or attributes, that people seek in a product.
Demographic
Psychographic
User rate
Benefit
Physical
Benefit
The marketing process begins with ________ to determine whether there’s a market for the product the company is considering producing.
promotion strategy
product strategy
place strategy
research
pricing strategy
research
________ emphasizes finding out everything possible about customers and then using that information to satisfy and even exceed their expectations in order to build customer loyalty over the long term.
The promotion mix
Personal selling
The customer buying process
The marketing mix
Customer relationship management
Customer relationship management
________ marketing consists of dividing market segments into microsegments for which sales may be profitable.
Consumer
Position
Target marketing
Strategic
Niche
Niche
Advertising and publicity are forms of
personal selling.
promotion.
public relations.
consumer targeting.
product strategy.
promotion.
________ segmentation categorizes business customers according to how they will use the seller’s product.
Product-use-based
Niche
B2C
Customer-based
Geographic
Product-use-based
________ is marketing research designed to solicit initial consumer reaction to new product ideas.
One-on-one marketing
Advertising testing
Concept testing
Test marketing
Competitive comparison
Concept testing
The ________ consists of all those individuals or households that want goods or services for their personal use.
consumer market
marketing mix
target marketing strategy
consumer demographic
product strategy
consumer market
