Biz final Flashcards
Lavar is hired into a newly created department at Xtra Fun Toys. He will be helping to directly transform resources into new toys. Lavar most likely works in ________ management.
operations
synthetic
capital
analytics
service
operations
SGE Company manufactures plastic drinking glasses. They conduct periodic inspections during the production process to ensure quality falls within acceptable standards. This best describes
program evaluation and review.
statistical process control.
benchmarking analysis.
total quality improvement.
the ISO 9000 series.
statistical process control.
Jackee’s Retail Outlet is opening their first store and has been searching for a new site for the building. It would make the most sense to build in location is near to which of the following?
a large metropolitan area
a government tax office
a local startup technology firm
a large competitor
a lightly populated rural community
a large metropolitan area
Kripa runs a candle-making business where she turns homemade wax into scented candles. The process of creating the candles is best described as
production.
capital.
mechanization.
service.
input.
production.
The Six Sigma approach to quality control is best described by which of the following descriptions?
uses registrars to audit sample management standards
tests many variables relating to all company processes
uses statistical quality control to test daily samples
tests competitor samples to align company expectations
tests random samples from production runs
tests many variables relating to all company processes
Which of the following is the most likely reason a company would want to implement ISO 9000 standards?
improve external benchmarking process
reduce production flaws
obtain Six Sigma certification
eliminate need for onsite registrars
eliminate need for statistical process control
reduce production flaws
Brynja runs a home decorating business. She evaluates a client’s home, makes recommendations, purchases the paint and decorations, and then hires a team to paint and place the decorations in the home. Brynja’s role managing this process can best be described as which of the following?
form utility
operations management
lean manufacturing
analytic transformation
production management
operations management
FFS, Inc. is a logging company based in Oregon. They cut down trees and sell parts of the tree to different businesses. They create mulch by shredding the bark and branches and then they sell the mulch to landscaping companies. They cut the trunk into different-sized pieces and then sand the pieces before selling them to home improvement stores. Which operations process best describes what FFS is doing?
combination transformation
mass production
intermittent utility
analytic transformation
synthetic assembly
analytic transformation
Businesses have reached a point where mass production is possible. Which of the following best describes the primary benefit of mass production?
ability to produce similar goods in large quantities
ability to eliminate need for computer-integrated manufacturing
ability to reduce labor and raw material costs
ability to rely solely on robotics to perform assembly operations
ability to implement flexible manufacturing systems
ability to produce similar goods in large quantities
Crown Lawnmowers manufactures nearly 100 different models of riding lawnmowers. In the past, Crown used a different style of blade for each mower, which led to longer production times as it manufactured each blade. Today, Crown has designed its lawnmowers to use the same style of blades. This example best demonstrates which of the following technology changes to improve efficiency?
mass customization
mechanization
mass production
automation
standardization
standardization
Xavier works as an inventory manager for Amity Enterprises. He has been asked to prepare lists of the materials that go into each of the products the company produces. These lists can best be described as
factors of production.
enterprise resources.
inventory controls.
a bill of materials.
a supply-chain.
a bill of materials.
Maple Grove Café operates in a very busy tourist town. It needs to ensure that the food and drinks it needs to serve meals to its customers are always available at a competitive price. Which of the following best describes the appropriate course of action for Maple Grove?
utilize multiple suppliers
implement a just-in-time inventory system
create a process layout for suppliers
employ mass customization principles
ensure its bill of materials is current
utilize multiple suppliers
Zoe was recently hired by JDI Manufacturing and meets with her union representatives shortly after joining the company. The representatives tell Zoe that they have recently begun the collective bargaining process with management. Zoe knows that it is unlikely that the union and management will discuss which of the following?
NLRB certification
employee benefits
job security
work assignments
hiring policies
NLRB certification
Kether represents a group of employees and is meeting with management to negotiate salary increase ranges and guidelines for employees over the next year years. This process is known as
affirmative action.
arbitration.
mediation.
certification.
collective bargaining.
collective bargaining.
The Fair Labor Standards Act is responsible for which of the following?
creating the Equal Employment Opportunity Commission
restricting the maximum hours in a workweek
reducing employee discrimination in the workplace
requiring unpaid leave for employee childbirth or adoption
establishing guidelines for collective bargaining
restricting the maximum hours in a workweek
A(n) ________ is a union tactic used to put pressure on management during collective bargaining. They are often accompanied by union-organized ________.
grievance; picketing
strike; grievances
strike; picketing
sickout; strikebreaking
boycott; lockouts
strike; picketing
Title VII of the Civil Rights Act of 1964 was one of the first pieces of legislation created to reduce
a company that is ignoring overtime rules for its professional employees.
a business that is requires its employees to provide their own protective equipment.
a company that has regularly denied promotions to minorities.
a business that is refusing to negotiate with its appointed union representative.
a business that is refusing to provide 12 weeks of paid leave for employee family emergencies.
a company that has regularly denied promotions to minorities.
A structured interview would best be classified as a key step in the ________ process for recruitment.
appraisal
selection
job specification
orientation
job analysis
selection
An employee transfer can best be described as
a movement within the company into a position into a position with more responsibility.
a lateral movement within the company to a job with similar responsibility.
a temporary removal from a position within a company during an investigation.
a rotation between different assignments within the company.
a lateral movement into a similar position within a different company.
a lateral movement within the company to a job with similar responsibility.
Which of the following was one of the first laws implemented to protect employee welfare as it pertains to management and labor union relationships?
The Wagner Act
The Social Security Act
The Fair Labor Standards Act
The Taft-Hartley Act
The Affirmative Action Act
The Wagner Act
Which of the following is a key part of the job staffing process?
hiring
recruiting
motivating
shadowing
training
recruiting
The collective bargaining process consists of negotiations between ________ and ________.
management; the NLRB
management; employees
the U.S. president; union stewards
the EEOC; union stewards
the NLRB; employees
management; employees
Employment at will means that an employer can ________ an employee for any reason at all.
transfer
demote
discipline
promote
dismiss
dismiss
Which of the following is the best example of a fringe benefit an employer might offer to its employees?
stock options
piece rate
base salary
sales commissions
pension plan
pension plan
After recruiting and screening candidates for an open position, a company will most likely
create a formal job routine.
conduct a job analysis.
make a hiring decision.
prepare a written job description.
validate the screening process.
make a hiring decision.
The human relations movement can be traced back to ________ theory.
Scientific Management
Maslow’s Hierarchy of Needs
The Hawthorne Effect
Job Enrichment
McGregor’s Theory X
The Hawthorne Effect
The intern at Sertek Appliances is asked to define an action team within an organization. Which of the following would be her best response?
a team responsible for performing day-to-day operations
a team that works together from different locations while connected through a computer network
a team that provides managers with a broader base of knowledge on which to make decisions
a team that works together for temporary, creative problem-solving initiatives
a team that focuses on tasks requiring a high degree of coordination among members with specialized training
a team that focuses on tasks requiring a high degree of coordination among members with specialized training
Span of control refers to the
division of labor between the departments in company.
levels accountability in a company organizational chart.
degree of task specialization for each employee.
number of managers within an organization.
number of employees that report to a specific manager.
number of employees that report to a specific manager.
Sassy Soda Company utilizes a hybrid structure to group its employees. Which of the following best defines a hybrid structure like this?
virtual and modular structures are used by departments
functional and divisional structures are used in the same company
centralized and decentralized authorities are used by staff personnel
vertical and horizontal structures are used by the organization
narrow and wide authorities are used by line managers
functional and divisional structures are used in the same company
Which of the following is primary benefit of a virtual organization?
They require less management personnel.
They are more inexpensive than traditional organizations.
They are extremely flexible.
They reduce the need for outsourcing.
They allow for simplified scheduling of meetings.
They are extremely flexible.
Which of the following is the best example of an extrinsic reward?
purpose
salary
accomplishment
goals
needs
salary
