BIS Exam 3

Question 1

Decision Making Process

Answer 1

• Intelligence
• Design
• Choice

Question 2

Imperatives to consider when designing websites for an international audience

Answer 2

• Plan
• Learn
• Translate
• Be Egalitarian
• Avoid Cultural Imperialism

Question 3

Think globally

Answer 3

has to do with the companies strategic planning

Question 4

Acting globally

Answer 4

be sensitive to regional customs and language nuances. Ex. Open a local office

Question 5

Challenges of a global information systems

Answer 5

• technological barriers
• regulations and tariffs
• electronic payment mechanisms
• different languages and cultures
• economic and political considerations
• different notation standards
• legal barriers
• different time zones

Question 6

structured problem

Answer 6

an optimal solution can be reached through a single set of steps always yields the same solution.

Question 7

unstructured problem

Answer 7

there is no algorithm to follow to reach an optimal solution

Question 8

semi-structured problem

Answer 8

one that is not fully structured nor totally unstructured

Question 9

Decision Support Systems

Answer 9

a computer based information system designed to help knowledge workers select one of many alternative solutions to a problem

Question 10

Sensitivity analysis

Answer 10

tests the degree tow which the total profit grows or shrinks if one or more of the factors is increased or decreased.

Question 11

Yield management

Answer 11

purpose is to maximize revenue using DSS. Purpose is to find proper pricing to maximize the overall revenue.

Question 12

Expert system

Answer 12

developed to emulate the knowledge of an expert to solve problems and make decisions in a relatively narrow domain.

Question 13

Components of expert system

Answer 13

User-input to computer-inference engine- optimal decision

IE-knowledge base

Question 14

Examples where expert systems are used

Answer 14

• healthcare
• financial services
• agriculture

Question 15

Group Decision support systems

Answer 15

purpose is to facilitate the contribution of ideas, brainstorming, and choosing promising solutions

Question 16

Geographic information systems

Answer 16

process location data and provide output

Question 17

Business intelligence/business analytics

Answer 17

Information pulled from data warehouses or online databases. Discovers patters and trends at a strategic level

Question 18

Data mining

Answer 18

The process of selecting, exploring, and modeling large amounts of data to discover previously unknown relationships that can support decision making

Question 19

Customer Clustering

Answer 19

Identify the common characteristic of customers who tend to buy the same products and services from your company

Question 20

Customer Churn

Answer 20

Identify the reason customers switch to competitors; predict which customers are likely to do so.

Question 21

Fraud detection

Answer 21

Identify characteristics of transactions that are most likely to be fraudulent

Question 22

Direct marketing

Answer 22

Identify which prospective clients should be included in a mailing or email list to obtain the highest response rate

Question 23

Interactive marketing

Answer 23

Predict what each individual accessing a website is likely to be interested in seeing.

Question 24

Market basket analysis

Answer 24

Understand what products or services are commonly purchased together and on what days of the week.

Question 25

Trend analysis

Answer 25

Reveal the difference between a typical customer this month and a typical customer last month

Question 26

Online analytical processing(OLAP)

Answer 26

another type of application used to exploit data warehouses has extremely fast response time and enables executives to make timely decisions

Question 27

How OLAP is used

Answer 27

Lets a user rotate virtual "cubes" of information. Every side has a different source of relevant information. Powerful tools for executives.

Question 28

Clickstream Software

Answer 28

Tracks and stores data about every visit to a site.

Question 29

Dashboard

Answer 29

Provide information including revenue, profits and other financial information.

Question 30

Use of Dashboard

Answer 30

used to make the use of the BI tools convenient for executives

Question 31

Knowlege management

Answer 31

the combination of activities involved in gathering organizing, sharing, analyzing, and disseminating knowledge to improve and and organizations performance

Question 32

Employee knowledge network

Answer 32

Tools that facilitate knowledge sharing through intranets, links employees to other employees with an expertise in that specific area.

Question 33

Autocategorization

Answer 33

automates the classification of data into categories for future retreval

Question 34

Planning Information Systems steps

Answer 34

- Create mission statement - Articulating the vision - Create Strategic and tactical plans - Create a plan to achieve mission and vision - Create budget

Question 35

Change management

Answer 35

a structured disciplined approach that facilitates the adoption of a new or modified systems by various groups and individuals within an organization

Question 36

Mission statement

Answer 36

a paragraph that communicates the most important overarching goal of the organizations for the next few years. They say how the organization intends to survive and thrive.

Question 37

Benefits of Standardization

Answer 37

- Cost Savings - Efficient training - Efficient support - Prototyping

Question 38

5 steps in systems analysis

Answer 38

- Investigation - Technical Feasibility study - Economic Feasibility study - Operational Feasibility study - Requirements Definition

Question 39

Data flow diagram

Answer 39

used to describe the flow of data in a business operation using symbols

Question 40

Unified modeling language

Answer 40

A graphical standard for visualizing, specifying, and documenting software.

Question 41

Four basic conversion strategies for implementing a new system

Answer 41

- Parallel Conversion - Phased Conversion - Cut-Over Conversion - Pilot Conversion

Question 42

Agile Methods of Development

Answer 42

Treat software development as a series of contacts with users, with the goal of fast development of software to satisfy user requirements, and then improving the software to software to satisfy user requirements, and then improving the software shortly after users request modification.

Question 43

Outsourcing

Answer 43

The formal business relationship to transfer internal business processes and functions to a third-party business.

Question 44

Project portfolio managment

Answer 44

A set of processes and methods used by project managers to determine which projects will meet the organizations operational and financial goals in relation to its strategic objectives as well as the needs of its customers.