Billing & Pricing

Question 1

AWS Business Support

Answer 1

• Designed for production workloads
• 24/7 access to phone, email, and chat support
• Architectural guidance tailored to your use-cases
• Full access to AWS Trusted Advisor Best Practice Checks
• Access to Infrastructure Event Management (additional fee)

Question 2

AWS Developer Support

Answer 2

• Ideal for early development and testing
• Business hours email support
• General architectural guidance
• Limited Trusted Advisor checks

Question 3

AWS Enterprise Support

Answer 3

• Concierge-like, outcome-focused service
• 24/7 access to senior engineers and specialized support
• Designated Technical Account Manager (TAM)
• Contextual, consultative architectural guidance
• Access to proactive and preventative programs

Question 4

AWS Enterprise On-Ramp Support

Answer 4

• For production/business-critical workloads
• 24/7 access to technical support
• Contextual architectural guidance (one per year)
• Guidance to grow and optimize in the cloud