Billing & Pricing

Question 1

Developer Tier (Recommended if you are experimenting or testing)

Answer 1

7 core checks
- business hours email access (not 24x7)

• unlimited cases, only 1 primary contact
• general guidance: <24 hours
• system impaired: <12 hours
• NO Production impairment support
• NO Business-Critical system down support
• architectural guidance: general
• access to support automation workflows with prefixes AWSSupport
• NO Programmatic Case Management (AWS API support)
• NO Third-Party Software Support
• NO TAM
• NO Training
• NO Account Assistance / Concierge

Question 2

AWS Organizations

Answer 2

• Centrally Manage Policies across Multiple AWS Accounts
• Automate AWS Account Creation and Management
• Consolidate Billing across Multiple AWS Accounts
• Govern Access to AWS Services, Resources, and Regions
• Configure AWS Services Across Multiple Accounts

Question 3

Basic Support

Answer 3

1. Customer service
2. Support forums
3. Service health checks
4. Documentation, whitepapers, and best-practice guides