Big Deck Flashcards
“Operations management”
Planning, organizing, leading, and controlling the activities involved in producing goods and services and distributing them to customers
“Effectiveness”
using resources to create the greatest value
“Goods”
Tangible products
“Services”
Intangible products
“value chain”
the network of relationships that channels the flow of inputs, information, and financial resources through all of the processes involved in producing and distributing goods and services
“offshoring”
moving production or support process to foreign countries
“Process”
a set of activities or steps that combine inputs in order to create a desired output
“Servicescape”
The environment in which a customer and service provider interact
“Inventory”
Stocks of finished items, work in process, parts, materials, or other resources held by an organization
“Gantt chart”
a chart used to track the progress of actives involved in completing a project
“critical path method”
a project management tool that illustrates the relationships among al the activities involved in completing a project and identifies the sequence of activities likely to take the longest to complete
“immidiate predecessors”
activities in a project that must be completed before some other specified activity can begin
critical path
the sequence of activities in a project that is expected to take the longest to complete
“automation”
replacing human operation and control of machinery and equipment with some form of programmed control
Total quality management
an approach to quality improvement that calls for everyone within an organization to take responsibility for improving quality and emphasizes the need for a long-term commitment to continuous improvement
