Best Practices for Effective Case Decomposition Flashcards
Is knowing the details of each step a best practice for defining case steps?
No, when defining case steps, you can ignore the details of each step
Is a one and done session the right way to define the case steps?
No, you should use an iterative approach to define the case steps.
What are the best practices for defining case steps?
Use an iterative approach Ignore details of each step Sets expected order of tasks Universally understood limit decomposition levels easily communicated
What is the rule of 7
Keep an eye on the number of steps in any given stage. While there is no specific number of
steps for any given stage, consider using the “Rule of Seven” here as well. This guideline suggests that no dimension of a case should be sub-divided more than seven times, plus or
minus two.
What is critical to successful case step design?
Engaging the business users, and other stake-holders, directly in the development process is critical.
Effective case management design is best accomplished when both the business stakeholders
and the development team contribute.
Collaboration must be considered a best practice.
How can we know a step when we see a step?
Consider a step to be a distinct action taken to help resolve a case and should have a goal that can be expressed as a singular outcome.
When naming steps, use a “verb plus noun” naming convention - perform “this action” on “this
object.”
What are the three types of configurations for a Step.
Single Step Assignment
Multi-Step Assignment
Case
What is a single step assignment
a single action performed by a single actor, one UI screen and no logic
What is a mult-step assignment
is any combination of actions – represented with different shapes depending on the action.
A “Multi Step Process” may involve multiple users/actors, including PRPC itself or other systems. includes logic between the steps
What is a case
Cases are automated single steps, performed by PRPC, that create other cases. This starts the cycle of stages and steps all over again. a very common case design pattern requires some “things to do” that are independent of the main, or parent, case. these things to do have their own life cycle.
Can a parent case proceed when a sub case is kicked off?
Yes it can.
What are some attributes typically of a sub case?
A subcase allows us to subdivide a main case into individual transactions that can be handled
separately.
Subcases typically focus on a subset of the data relative to the parent case, usually involve different parties than the parent case, and may be executed outside the context of the parent case.
