BEP 140 - Dealing with problems over the phone Flashcards
1
Q
to process a transaction more quickly than usual
A
expedite
2
Q
to check on a request after it’s been made
A
to follow up
3
Q
missing after items have been moved around
A
lost in the shuffle
4
Q
not working
A
malfunction
5
Q
an excessive amount of papers and files
A
mountain of paperwork
6
Q
unpaid or unresolved
A
outstanding
7
Q
a payment that has not been made in the expected time frame
A
overdue payment
8
Q
an agreement for one party to pay another, usually in installments
A
payment plan
