Benefits

Question 1

Benefit cap

Answer 1

The benefit cap is a limit on the total amount of benefit you can get. It applies to most people aged 16 or over who have not reached State Pension age.

Question 2

How can individuals work out what benefits they can claim?

Answer 2

Benefits calculator like https://www.entitledto.co.uk/

But not accurate for:
child
a prisoner
a student
not a British or Irish citizen
on strike
living outside the UK
living permanently in residential care or a nursing home

Question 3

Payment Exception Service

Answer 3

The Payment Exception Service is a way for people who do not have a bank account to collect benefit or pension payments. They’re only available in very limited circumstances.

Payment Exception has replaced Simple Payment. Contact the office that pays your benefit if you used Simple Payment and have not received a letter about moving to the new service.

Question 4

Support visits

Answer 4

You may be able to get a home visit from a Department for Work and Pensions (DWP) officer to help you with your benefit claim.

You cannot book a visit yourself. Tell DWP you need help to claim benefits by calling the number of the benefit you’re applying for. If you’re eligible, they’ll arrange a support visit.

You can also be referred for a support visit by a charitable organisation like Citizens Advice or Age UK.

Support visits can take place somewhere other than your home, for example at a hospital. This will usually be discussed with you when you’re referred.