benchmarking and target setting Flashcards
What are benchmarking and target setting essential for in construction projects?
Measuring success, ensuring quality, efficiency, and client satisfaction
These methods help evaluate performance against industry standards and drive continuous development.
How is client satisfaction measured in construction projects?
By delivering projects on time, within budget, and to quality standards
Client satisfaction is a key performance indicator (KPI).
What methods ensure continuous development in construction projects?
Regular feedback, post project reviews, and performance trading
These methods help in evaluating and improving project outcomes.
What are some example KPIs in construction?
- Cost
- Time
- Quality
- Sustainability
These KPIs help measure various aspects of project performance.
What is a deficiency service level agreement (SLA)?
An outline of agreed project deliverables, timelines, and quality standards
Ensures all stakeholders understand responsibilities and expectations.
What metrics might be included in an SLA?
- Response times for resolution
- Quality benchmarking
- Safety compliance levels
These metrics help in defining service expectations.
On what basis are performance standards established?
Best practices, regulations, and industry benchmarks
Ensures adherence to established norms and guidelines.
What do performance standards in construction include?
- Building regulations
- National planning policy framework
- Health and safety
- Sustainability
These standards guide project execution and compliance.
How does benchmarking and target setting benefit construction firms?
By measuring performance, aligning with client expectations, enhancing efficiency, reputation, and competitiveness
Helps firms stay relevant and successful in the industry.
What might SLAs set out regarding safety?
- Safety rules
- Emergency procedures
- Complaint procedures
These provisions ensure safety and clarity in operations.
What complexities are involved in preparing an SLA?
Describing requirements that may have previously taken multiple organizations, managed in different ways
Care must be taken not to specify a higher level of service than required.
True or False: An SLA can include change control procedures.
True
Change control procedures help manage modifications to the agreement.
Fill in the blank: Client satisfaction is a _______ in construction projects.
KPI
It reflects the success of project delivery.
What are the termination rights in an SLA?
Rights related to ending the agreement before its completion
Important for managing expectations and obligations.
