Behavioural Questions Flashcards
Tell me about a time when you faced a problem which had multiple possible solutions.
Customer Obsession
Invent and Simplify
Dive Deep
When did you take a risk, make a mistake or fail? How did you respond?
Earn Trust
Bias for Action
What did you do when you needed to motivate a group of individuals?
Deliver Results
Ownership
How have you leveraged data to develop a strategy?
Dive Deep
A time when a team member didn’t meet your expectations on a project.
Have a backbone, Disagree and commit
Tell me about a time you failed and what you learned from it.
Earn Trust
The last time you had to apologise to someone.
Earn Trust
A time when you were 75% through a project and had to pivot strategy.
Ownership
Customer Obsession
How you show your customer obsession.
Customer Obsession
How do you wow your customers?
Customer Obsession
Earn Trust
How do you develop client relationships?
Customer Obsession
Earn Trust
How do you understand your customer’s needs?
Customer Obsession
Describe a time when you made a judgement call with limited information?
Bias for Action
Describe a time when you improved a process with a limited budget?
Frugality
Describe a problem you solved. What was the root cause of the problem?
Dive deep
An example of a time you had to push back to HQ or challenged a decision.
Have a backbone, disagree and commit
Provide an example of when you personally demonstrated ownership.
Ownership
Tell me about a time when you went above and beyond.
Ownership
When you took on something outside of your area of responsibility.
Ownership
An example when you saw a peer struggling and decided to step in and help.
Hire and Develop the best.
Describe a situation where you disagreed with a superior.
Have a backbone, disagree and commit.
Tell me about a time you recovered from a difficult situation.
Earn Trust
Tell me about a situation where you had to solve a difficult problem.
Dive deep
Describe a project or idea (not necessarily your own) that was implemented primarily because of your efforts.
TBD
Do you feel you work well under pressure? If so describe a time when you have done so.
Deliver Results
Give me an example of a time when you motivated others.
Earn Trust
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Tell me about a time where you had to delete tasks during a project.
TBD
Give me an example of when you showed initiative and took the lead
Ownership
Tell me about your proudest professional accomplishment
Deliver Results
Tell me about a time when you handled crisis.
Ownership
Tell me about a time you had to deal with ambiguity.
Bias for Action
Are you easy to get along with?
Earn Trust
Do you collaborate well?
Earn Trust
Tell me about a team project you worked on.
Earn Trust
Describe a time when you had to bring two departments together to work more efficiently with each other.
Dive Deep
Tell me about a time you stepped up into a leadership role.
Ownership
Tell me about a time you led an important meeting.
TBD
How do you motivate other people to work with you?
Earn Trust
Describe your style in dealing with irate customers.
Earn Trust
Describe a difficult decision you had to make in your business life and you went about doing it.
TBD
Tell me about a time you made a mistake that affected a client adversely and how you coped with it.
Earn Trust
Tell me about a time when you disagreed with a rule or approach.
Have a backbone, disagree and commit
Describe a situation where you were able to use persuasion to successfully convince someone to see things your way.
TBD
Tell me about a time when you were asked to take sides regarding another employee and you remained neutral.
Earn Trust
We’ve all had to work with people who don’t like us. How do you deal with someone who doesn’t like you?
TBD
Give me an example of a time when you set a goal and were able to meet or achieve it.
Delivery
Describe a time when you went beyond your job description to save your company time and money.
Ownership
Give an example of a situation in which you took specific steps to further your career.
Learn and be curious
Talk about a time when you had to work closely with someone whose personality was very different from yours.
Earn Trust
Give me an example of a time you faced a conflict while working on a team. How did you handle that?
Have a backbone, Disagree and Commit
Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that?
TBD
We all make mistakes we wish we could take back. Tell me about a time you wish you’d handled a situation differently with a colleague.
Earn Trust
Tell me about a time you needed to get information from someone who wasn’t very responsible. What did you do?
Insist on high standards
Describe a time when it was especially important to make a good impression on a client. How did you go about doing so?
TBD
Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation?
Earn Trust
Tell me about a time when you made sure a customer was pleased with your service.
Customer Obsession
When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritising your customers needs?
Customer Obsession
Tell me about a time you were under a lot of pressure. What was going on, and how did you get through it?
Deliver Results
Describe a time when your team or company was undergoing some change. How did that impact you, and how did you adapt?
TBD
Tell me about a time you had to be strategic in order to meet all of your top priorities.
Deliver Results
Describe a long-term project that you managed. How did you keep everything moving along in a timely manner?
Ownership