Behavioral Questions Flashcards
How would you describe yourself?
○ Desire to add value through high quality work
- Quick to adapt.
○ Personable and works well with others to help solve problems.
○ Hunger for knowledge and ability to learn new things quickly.
- I’m a critical thinker who takes a proactive approach to analyzing things and pushing for change when I see potential improvements.
Why should we hire you?
Cross functional, customer relationships, personable, mission similar to WG, analyst work, project management, ambiguity, learn new things, adapt.
○ I believe I am a good fit for the role due to my cross functional experience through WatchGuard with many business units and stakeholder groups. I've partnered with many internal customers to ensure that the systems we have and are implementing meet their needs and consistently deliver value. I've also used my personable nature to develop relationships throughout the business to ensure project requirements were complete and projects could be driven well. ○ I greatly value DocuSigns mission to accelerate business and simplify life for folks around the world. My company focuses on the same thing but around security products and the potential to improve other peoples lives is what kept me motivated to continue delivering value. ○ I've been conducting analysis activities, driving projects to completion and ensuring products provide value for both internal and external customers for four years. I've focused on driving projects in an iterative manner always trying to focus on delivering value along the way and improving things based on customer feedback. I've had to work within an ambigious environment, constantly learning new concepts and systems while quickly adapting to new challenges.
What do you know about our company?
○ #1 company in electronic signature and agreement cloud.
○ Pushes ease of use and customer experience while keeping things secure, mobile and reliable.
Expand into aspects of the product I like.
What do you consider your strongest traits?
○ Grit
- Detail Oriented
- Quick to adapt
○ Critical Thinking
○ Desire to add value through high quality work
○ Hunger for knowledge and ability to learn
- Personable, works well with all types.
What do you consider your weaknesses?
○ “I’m incredibly self-motivated, and I sometimes find it difficult to delegate responsibility when I feel I can finish the task well myself. However, when I became manager in my last role, it became critical I learn to delegate tasks. To maintain a sense of control when delegating tasks, I implemented a project management system to oversee the progress of a project. This system enabled me to improve my ability to delegate efficiently.”
Focused on training and developing others.
What do you see yourself accomplishing within your first 90 days?
○ Learning systems ○ Processes ○ Stakeholder relationships ○ Customer relationships ○ Business objectives ○ Team relationships - Finding improvements and documenting requirements to ensure the improvements materialize. - Supporting the team
Tell me about a time you had to push back?
Implementing Catsy and not being able to make everyone’s lives easier at once.
What characteristics do you hold that you believe would make you successful in this role?
○ Grit ○ Critical Thinking Desire to add value High quality work that is impactful Quick to adapt
Can you describe a time when you had to make a difficult decision in your career? What was it? What was the outcome? Would you do anything differently?
- Letting the initial EDI implementation team go.
○ Keeping Lois on the EDI project.
Ultimate goal to provide value and get project done
What interests you about working as a systems analyst?
○ Technology + People
○ Constant new challenges
○ Ability to deliver value throughout the entire organization
Utilizing relationships and influence to enable change and value delivery.
What roles do system analysts have in an organization?
○ Analysis of new systems or system improvements.
○ Ensure systems are providing value to the business and meeting stakeholder needs.
○ Solving business problems
○ Act as a change agent to facilitate improvements.
What has been your biggest accomplishment?
Digital Transformation Business Case and Catsy implementation.
Lots of research and analysis to craft and articulate our position and convince leadership.
- Difficult because the process was not popular.
- I am proud of this because we change the process from being something everyone disliked to something that people were more engaged in.
- It taught me to really value people and the work they put in to further the business goals and recognize that I am in a position to help improve the lives of stakeholders throughout the business.
What skills do you feel make you successful as a systems analyst?
While I believe that technical capabilities are important in many cases I believe these can be easily learned. I believe the skills necessary to be successful are soft skills. Skills that enable an analyst to influence organizational or process change. Push people to utilize systems in ways that deliver more value.
Can you describe a time when you had to make a difficult decision in your career? What was it? What was the outcome? Would you do anything differently?
- Hathority
○ LEMS vs Zuora
○ Prioritizing IT over business to ensure business was enabled for future growth.
Outcome was focus on improving IT systems for scalability and growth
Have you ever had to complete a project under pressure? How did you handle it?
○ Catsy implementation
○ Prerequisite for LEMS project
Organized priorities, focus on delivering value each step of the way, communications, stakeholder involvement, process creation and training.
Can you describe a time when you took on a risk or challenge to achieve an objective? What was the outcome?
○ Digital transformation business case
○ Risk of failure to convince business of the necessity
Challenge to get them to believe in the cause.
What is one of your biggest professional failures? What did you learn from it?
Not managing a consultant more closely.
How do you handle frequent changes to user and system requirements?
○ Change management
○ Document
○ Backlog
Focus on value and reprioritize through iterative design.
If you could choose one thing to do over again, what would you choose and why?
- The subscription billing project.
- Didn’t have control over it but the way it progressed was not ideal.
- The team neglected to research and strongly consider vendors with off the shelf solutions.
- This led us to developing API’s and an in house solution that required far more time and resources than an off the shelf solution.
Who do you admire and why?
- Michael Jordan
- Hard work
- Grit
- Focused on developing a broad array of basketball skills
How would your friends describe you?
- Values relationships
- Always learning.
- Learning new concepts that can compliment the things I do.
- Source of adventures
What type of work environment do you prefer?
- Fast paced with a focus on agile methodologies to prevent getting bogged down.
- A cultural focus on value to ensure the work being prioritized is useful. Focusing on value and having a customer oriented mindset I have been able to balance providing value to stakeholders through the organization without creating tech debt or extra pain for IT.
- Collaborative, as a BSA working with others is a huge part of the job. At my current role I have been able to push initiatives forward due to stakeholders willingness to work together.
Describe your problem solving approach.
- Ask questions to understand the problem.
- Conduct analysis to research possible solutions.
- Select a path based on the probability of achieving the most valuable outcome.
- Issues with the product creation process that were causing pain points through the business.
- Worked to understand and document the problems and pain points of the business and categorize them.
- Analyzed in house solutions with the technical team and researched off the shelf solutions.
- Bought off the shelf solution due to lack of resources and expertise and reworked process internally.
What challenges do you think our firm faces?
- Overcoming the convenience of doing things how they have always been done. There is great value in DocuSigns product but it can be challenging to convince people to spend money on a solution.
- Stakeholder satisfaction. Stakeholders like to do things differently. Ensuring the product is flexible is key.
