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Behavioral Interview Questions Flashcards

1
Q

Tell me about a time you were under a lot of pressure at work or at school. What was going on and how did you get through it?

A

S: adaptability

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2
Q

Describe a time when your team or company was undergoing some change. How did that impact you, and how did you adapt?

A

S: adaptability

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3
Q

Tell me about settling into your last job. What did you do to learn the ropes?

A

S: adaptability

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4
Q

Give me an example of a time when you had to think on your feet.

A

S: Adaptability

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5
Q

Tell me about a time you failed. How did you deal with the situation?

A

S: adaptability

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6
Q

Explain a time when you had to deal with a situation that was outside the scope of your jobs, regular responsibilities, and how you handled it.

A

S:adaptability

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7
Q

Can you describe a time that you had to adapt to a new technology or process for your work? What challenges did you run into and how did you overcome those issues?

A

S: adaptability

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8
Q

Tell me about a time that you ran into an unexpected obstacle at work, and how you managed to overcome it.

A

S: adaptability

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9
Q

Tell me about a time that you ran into an unexpected obstacle at work, and how you managed to overcome it.

A

S: ambition

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10
Q

Tell us about a time when you had to go above and beyond the call of duty in order to get a job done.

A

S: ambitious

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11
Q

Tell us about a time when a job had to be completed and you were able to focus your attention and effort to get it done.

A

S: ambition

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12
Q

What is the most competitive work situation you have experienced? How did you handle it? What was the result?

A

S: ambition

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13
Q

What is the riskiest decision you have made? What was the situation? What happened?

A

S: ambition

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14
Q

What kind of challenges did you face on your last job? Give an example of how you handled them.

A

S: ambition

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15
Q

Explain things you have done to become better qualified for your career.

A

S: ambition

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16
Q

Give me a specific example of a time when you used good judgment and logic in solving a problem.

A

S: Analytical thinking

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17
Q

Give me an example of when you took a risk to achieve a goal. What was the outcome?

A

S: Analytical thinking

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18
Q

Tell us about a job or set where great precision to detail was required to complete the task. How did you handle the situation?

A

S: analytical thinking

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19
Q

Tell us about a time when you had to analyze information and make a recommendation. What kind of thought process did you go through? What was your reasoning behind your decision?

A

S: analytical thinking

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20
Q

Tell us about a past experience that required you to be especially alert to details while doing the tasks involved.

A

S: analytical thinking

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21
Q

Have you ever worked in a situation where the rules and guidelines were not clear? Tell me about it. How did you feel about it? How did you react?

A

S: caution

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22
Q

Tell us about a situation when it was important for you to pay attention to details. How did you handle it?

A

S: caution

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23
Q

Tell us about a time when you demonstrated too much initiative. How did you correct the situation?

A

S: caution

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24
Q

In everyone’s life, there will come a time when we must choose between “doing the right thing” and doing the easiest thing or what we’d rather do. Please describe a situation in which you did the right thing rather than what you wanted to do. How did you come to your decision? Were there any consequences for your choice of action? what was the final outcome?

A

S: caution

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25
Q

Tell me about a time you had to use caution when delivering a difficult message what did you do to ensure your message was well received?

A

S: caution

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26
Q

What communication techniques have u 2 ensure that patients & families feel informed & or cared for?

A

S: communication

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27
Q

Describe a time when u realized u needed 2 make an improvement in ur communication skills. What was the situation & how did you manage it?

A

S: communication

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28
Q

Describe a time when u communicated difficult information/critical feedback 2 ur supervisor. How did u give the information/feedback?

A

S: communication

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29
Q

Tell me about a time when you had to rely on written communication ideas across.

A

S: communication

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30
Q

Give me an example of a time when you were able to successfully persuade someone at work to see things your way.

A

S: communication

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31
Q

Give me an example of a time when you had to have a difficult conversation with a frustrated client or colleague. How did you handle the situation?

A

S: communication

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32
Q

Tell me about a successful presentation you gave and why you think it was a hit.

A

S: communication

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33
Q

Can you tell me what your communication process is like with your manager/supervisor and if you think it’s effective?

A

S: communication

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34
Q

Tell me about a time that you were asked for specific information about a patient patient that you felt should be kept confidential. How did you respond?

A

S: confidentiality

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35
Q

Suppose you are having lunch at the hospital with some of your coworkers, and they begin to discuss the specifics of a patient that, it turns out, you know personally. How would you respond to your coworkers?

A

S: confidentiality

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36
Q

Tell us about a time that you disclose something you shouldn’t have. What was the outcome? What did you learn from the experience?

A

S: confidentiality

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37
Q

Describe the most memorable situation in which you struggled to keep a confidence. How did you handle the situation? What was the outcome?

A

S: confidentiality

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38
Q

Informal communication (IE. Rumor and gossip) Is present in every organization. What steps have you taken in the past to avoid spreading erroneous and or harmful information can you provide a specific example of how your efforts have helped to better the workplace?

A

S: confidentiality

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39
Q

Give an example of a time when u had 2 work with some1 who was difficult to get along with. Y was this person difficult? How did u handle him/her?

A

S: conflict resolution

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40
Q

Tell me about a time when u had to resolve a conflict involving members of ur team or a patient or family?

A

S: conflict resolution

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41
Q

Can you tell me about a time that you had to stand up for something that you feel passionate about?

A

S: conflict resolution

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42
Q

Have you ever disagreed with your manager about something? How did you handle that disagreement?

A

S: conflict resolution

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43
Q

Tell me about a time you were in conflict with a coworker or colleague, and how you resolved it.

A

S: conflict resolution

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44
Q

Have you received negative feedback about your performance or work before? How did you handle it?

A

S: conflict resolution

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45
Q

Tell me about a time you had to deal with an unhappy customer or client and how you resolve the issue.

A

S: conflict resolution

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46
Q

Tell me about a job u held in the past where continuous learning was necessary or important. How did u continue to grow your knowledge, skills & expertise? How did u apply new learning 2 ur position?

A

S: continuous learning

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47
Q

Describe a time when u realized u needed additional information or knowledge 2 b successful. What was ur approach to gaining this skills?

A

S: continuous learning

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48
Q

Tell me about a specific situation when u did not have the skill 2 complete a task or assignment. What did u do?

A

S: continuous learning

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49
Q

Describe a time when u were faced with problems or stressful situations at work? How did u work through them?

A

S: coping skills

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50
Q

What type of things in ur work have caused stress or made u uncomfortable? What did u do when those situations happened?

A

S: coping skills

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51
Q

What methods or processes have u used when u were facing a change in ur job responsibilities 2 insure a positive outcome for you, ur department or the organization?

A

S: coping skills

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52
Q

Describe a work situation in which a project that was important to you was delayed or postponed. How did u respond? What were ur next steps?

A

S: coping skills

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53
Q

Describe a time when u received feedback about ur performance that was not positive. What did u do?

A

S: coping skills

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54
Q

Tell me about a time when u had 2 cope with strict deadlines or time demands. Provide an example.

A

S: coping skills

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55
Q

Describe a time when it was especially important to make a good impression on a client. How did you go about doing so?

A

S: customer service

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56
Q

Give me an example of a time when you didn’t meet a clients expectation. What happened, and how did you attempt to rectify the situation?

A

S: customer service

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57
Q

Tell me about a time when you made sure a customer was pleased with your service. describe a time when you had to interact with a difficult cut client or customer customer what was the situation, and how did you handle it?

A

S: customer service

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58
Q

When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers needs?

A

S: customer service

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59
Q

Please describe the way you typically introduce yourself to your patients.

A

S: customer service

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60
Q

Describe the mechanisms you utilized to keep patients informed about their care.

A

S: customer service

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61
Q

Some patients are needier than others. Please describe the neediest patient you have worked with. What specifically did you do to meet their needs?

A

S: customer service

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62
Q

Discuss an important decision you have made regarding a task or project at work. What factors influence your decision and what was the final outcome?

A

S: decision-making

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63
Q

Everyone has made some poor decisions or has done something that just did not turn out right. Tell me about a time this has happened to you. Describe the steps you took rectify the mistake.

A

S: decision-making

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64
Q

Give an example of a time when there was a decision to be made, and procedures were not in place.

A

S: decision-making

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65
Q

Give an example of a time when you had to be relatively quick incoming to a decision. What was the situation, the impact, and the outcome?

A

S: decision-making

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66
Q

How do you go about deciding what strategy to employ when dealing with a difficult customer?

A

S: decision-making

67
Q

How do you involve your supervisor and or others when you make a decision?

A

S: decision-making

68
Q

In a current job task, what steps do you go through to ensure your decisions are correct/effective?

A

S: decision-making

69
Q

Tell us about a time when you had to defend a decision you made even though other important people were opposed to your decision.

A

S: decision-making

70
Q

What was your most difficult decision in the last six months? What made it difficult?

A

S: decision-making

71
Q

When you have to make a highly technical decision, how do you go about doing it? Can you provide a specific situation?

A

S: decision-making

72
Q

Tell me about a time when you were forced to make an unpopular decision.

A

S: decision-making

73
Q

Describe a situation when you had to exercise a significant amount of self-control. What was the result? Give me an example of when you were responsible for an error or mistake. What was the outcome? What if anything, would you do differently?

A

S: decision-making

74
Q

Do you prefer to work with the “big picture” or the “details” of a situation? Give me an example of an experience that illustrates your preference.

A

S: detailed oriented

75
Q

Healthcare practitioners frequently have to document in detail what they did during their shift so that the information can be passed along to the next shift. Please describe the most detailed document you have been required to prepare. How did this information help others to be more effective?

A

S: detailed oriented

76
Q

Have the jobs you held in the past required little attention, moderate attention, or a great deal of attention to detail? Give me an example of a situation that illustrates this requirement.

A

S: detailed oriented

77
Q

Suppose in looking over a patient’s chart, you noticed that the medication dosage given to the patient by a previous shift doesn’t seem appropriate. Describe the specific steps you would take in this scenario.

A

S: detailed oriented

78
Q

Tell me about a mistake you have made in the past because you failed to pay attention to the details. What was the situation and how did you recover from your mistake?

A

S: detailed oriented

79
Q

Getting the job done sometimes requires persistence in the face of obstacles, such as time demands & shifting priorities. Tell me about a time when u were very persistent in order 2 achieve goals. Be specific.

A

S: diligence

80
Q

Describe a time when u had 2 do a job that was particularly uninteresting. How did u keep ur self focused & motivated 2 complete the task?

A

S: diligence

81
Q

Working with people from different backgrounds or cultures can present challenges. Describe a time when differences in background made communication or work challenging. How did u handle the situation?

A

S: diversity

82
Q

Tell me about a time when u worked with a patient, family member or coworker with a different background/culture than urs? What did u do 2 insure that there was good communication between you? OR What steps did u take 2 make the family, patient or coworker feel comfortable?

A

S: diversity

83
Q

Describe a time when u used good judgement in solving a problem.

A

S: Exercising Good Judgement

84
Q

Give me an example of a time when u had 2 keep from speaking or making a decision because u didn’t have enough information.

A

S: Exercising Good Judgement

85
Q

Give me an example of a time when u had 2 b quick in coming 2 a decision. What happened & what did u do?

A

S: Exercising Good Judgement

86
Q

Give an example of how you reached a decision by reviewing facts, information at hand& available options. What was the situation & what did u decide?

A

S: Exercising Good Judgement

87
Q

Describe a situation where you handled decisions under pressure or when time limits were a factor. What was the outcome?

A

S: Exercising Good Judgement

88
Q

Describe a situation where you handled decisions under pressure or when time limits were a factor. What was the outcome?

A

S: exercising initiative

89
Q

Give me an example of a new idea u suggested 2 ur manager within the last 6 months. Describe steps u have taken 2 implement ur idea?

A

S: exercising initiative

90
Q

Can u tell me about a time when u went beyond ur supervisors expectations in order 2 get the job done?

A

S: exercising initiative

91
Q

Tell me about a time when u identified a new, unusual or different approach 4 addressing a problem or task.

A

S: exercising initiative

92
Q

Describe a project or idea(not necessarily ur own) that was implemented, or carried out successfully primarily because of ur efforts.

A

S: exercising initiative

93
Q

Give an example of how you respond when you are faced with an obstacle to an important project.

A

S: flexibility

94
Q

When you have difficulty persuading someone to your point of view, what do you do? Give an example.

A

S: flexibility

95
Q

Tell me about a time when new processes and procedures have caused you to change the way you work. How did you handle the changes?

A

S: flexibility

96
Q

Give an example of a time when you helped a peer accept change and make the necessary adjustments to move forward. What were the change/transition skills that you used?

A

S: flexibility

97
Q

How do u decide what goals 2 establish, either 4 ur self or ur department? Provide an example of when u have done this.

A

S: goals

98
Q

What personal or work related goals have u established? How successful were u in accomplishing these goals? How did u know(measure) that u had achieved the goal?

A

S: goals

99
Q

Give an example of a goal that you failed me in the past. What circumstances caused you to fall short and how did you recover?

A

S: goals

100
Q

Can you provide an example of a time when you felt your goals were unreasonable? What did you do about it?

A

S: goals

101
Q

Describe a situation in which you were able to positively influence the actions of others in a desired direction. What steps did you take to achieve that goal?

A

S: influence

102
Q

Have you ever had to persuade appear or supervisor to accept and idea that you knew they would not like? Describe the resistance you met and how you overcame it.

A

S: influence

103
Q

In selling an idea, it is sometimes useful to use, metaphor, analogies, or stories, to make your point. Give a recent example of when you were able to successfully do that.

A

S: influence

104
Q

Give me an example of when you have to go above and beyond the call of duty to get a job done.

A

S: initiative

105
Q

Give me examples of projects/task you started on your own. What was the end result?

A

S: initiative

106
Q

Give some instances in which you anticipated problems and were able to influence a new direction. What was the end result?

A

S: initiative

107
Q

What changes did you develop at your most recent employer? Were they successful?

A

S: initiative

108
Q

What sort of projects did you generate that required you to go beyond the job description? How did you manage the extra work?

A

S: initiative

109
Q

Give me an example of when you showed initiative and took the lead.

A

S: initiative

110
Q

Can you provide a specific example of when you found it necessary to devote extra time and energy to the job? What was the end result of your initiative?

A

S: initiative

111
Q

Describe a situation when you demonstrated in initiative and took action without waiting for direction. What was the outcome?

A

S: innovation

112
Q

Describe the time when you came up with the creative/idea/project/report to address a problem. What specifically was your role and how did it turn out?

A

S: innovation

113
Q

Describe the most creative work related project which you have carried out. What was the outcome?

A

S: innovation

114
Q

Sometimes it is essential that we break out of routine, standardized way of doing things in order to complete the task. Give an example of when you were able to successfully develop such a new approach.

A

S: innovation

115
Q

Tell us about a problem that you solved in a unique or unusual way. What was the outcome? Were you satisfied with it?

A

S: innovation

116
Q

Describe a situation that required you to think “outside of the box”. What did you come up with and what was the impact of your idea?

A

S: innovation

117
Q

Describe a time when you were asked to keep information confidential. What did you specifically do to ensure that confidentiality was maintained?

A

S: integrity

118
Q

Give Examples of how you have acted with integrity in your/work relationship.

A

S: integrity

119
Q

Tell me about a time when your trustworthiness was challenged. How did you react/respond?

A

S: integrity

120
Q

On occasion, we are confronted by the dynasty in the workplace. Tell me about such an occurrence and how you handled it.

A

S: integrity

121
Q

Tell me about a specific time when you had to handle a tough problem which challenged fairness or ethical issues.

A

S: integrity

122
Q

Trust requires personal accountability. Can you tell about a time when you chose to trust someone only to have found out that it was a mistake? How did you handle the situation?

A

S: integrity

123
Q

From time to time, everyone takes a shortcut when doing his/her job. Can you tell us about a time when you took a shortcut that resulted in a serious problem? How did you handle it? What did you learn from this experience?

A

S: integrity

124
Q

We have all seen examples of a time when a supervisor or coworker breaks the rules or acts in a dishonest and unprofessional manner. Can you please provide an example of when this is happened to you? What actions did you take, if any, to handle this situation?

A

S: integrity

125
Q

We work with a great deal of confidential information. Describe how you would have handled sensitive information in a past work experience. What strategies would you utilize to maintain confidentiality when pressured by others?

A

S: integrity

126
Q

Give an example of a time you had to accomplish a task that you didn’t have prior experience with. How did you approach the situation?

A

S: leadership

127
Q

Can you give an example of when you delegated successfully in order to complete a project?

A

S: leadership

128
Q

Give an example of a time in which you felt you were able to build motivation in your coworkers.

A

S: leadership

129
Q

Describe a situation in which you were able to successfully influence someone to see things your way. What was it that made your efforts successful?

A

S: leadership

130
Q

Give an example of a time when you made a mistake because you did not listen well to what someone had to say. How did you resolve the issue?

A

S: listening

131
Q

Describe a situation in which things went astray because you relied on incorrect information from others. What have you learned from that experience?

A

S: listening

132
Q

Describe how you would demonstrate active listening skills. Can you provide a specific example of how this has served you well in the past?

A

S: listening

133
Q

Tell me about your proudest professional accomplishment.

A

S: motivation & values

134
Q

Describe a time when you saw a problem and took the initiative to correct it.

A

S: motivation & values

135
Q

Tell me about a time when you worked under either extremely close supervision or extremely loose supervision. How did you handle that?

A

S: motivation & values

136
Q

Give me an example of a time you were able to be creative with your work. What was exciting or difficult about it?

A

S: motivation & values

137
Q

Tell me about a time you were dissatisfied in your role. What could have been done to make it better?

A

S: motivation & values

138
Q

Can you tell me about a time when you did everything you could but still failed to achieve what you wanted to accomplish? Why do you think that happened and what did you learn from that experience?

A

S: motivation & values

139
Q

What aspects of your work do you enjoy the most?

A

S: motivation & values

140
Q

Can you describe a time that you noticed an issue and took initiative to solve it?

A

S: motivation & values

141
Q

Give an example of a time when you went above and beyond the call of duty. What was the outcome?

A

S: motivation & values

142
Q

What has been your major work related disappointment? What happened and what did you do to overcome them?

A

S: perseverance

143
Q

Give me an example of a time when something you tried to accomplish did not turn out according to plan. What did you do to recover from the setback?

A

S: perseverance

144
Q

It is important to maintain a positive attitude at work when you have other things on your mind. Give a specific example of when you were able to do that.

A

S: personal effectiveness

145
Q

Keeping others informed of your progress/actions helps them feel comfortable. Tell us your method for keeping your supervisor advised of the status on projects.

A

S: personal effectiveness

146
Q

Tell me about a recent job or experience that you would describe as a real learning experience. What did you learn from the job or experience?

A

S: personal effectiveness

147
Q

Tell me about a time when you took responsibility for an error and were held personably accountable. What was the outcome of that experience?

A

S: personal effectiveness

148
Q

Tell me about a time when you’re supervisor criticized your work. How did you respond and what steps did you take to improve?

A

S: personal effectiveness

149
Q

Tell me about the demanding situation in which you managed to remain calm and composed under pressure. What was the outcome?

A

S: personal effectiveness

150
Q

Give an example of when ur time schedule or project plan changed because of unforeseen circumstances. What did u do? What was the outcome?

A

S: Planning, Organizing & Prioritizing

151
Q

What steps do u take 2 ensure effective organization & planning? Provide specific examples.

A

S: Planning, Organizing & Prioritizing

152
Q

Describe a time when u had 2 handle multiple, competing priorities. What did u do? Provide specifics.

A

S: Planning, Organizing & Prioritizing

153
Q

How do u decide what gets top priority when scheduling your time? Can u tell me about a time when u had 2 prioritize several key deliverables?

A

S: Planning, Organizing & Prioritizing

154
Q

Describe a time when u had many projects or assignments due at the same time. What steps did u take 2 get them all done?

A

S: Planning, Organizing & Prioritizing

155
Q

Describe a time when u faced a particularly demanding situation such as an emergency, or deadline. How did u decide what 2 do first, second… or last?

A

S: Planning, Organizing & Prioritizing

156
Q

How do u organize ur work 2 ensure that u r the most effective & productive?

A

S: Planning, Organizing & Prioritizing

157
Q

Tell me about ur work experience in managing multiple job priorities with varied deadlines. When & how do u determine priorities & deadlines?

A

S: Planning, Organizing & Prioritizing

158
Q

Think of a day when u had many “items on ur plate”. How did u prioritize ur work?

A

S: Planning, Organizing & Prioritizing

159
Q

What have you done in order to be effective with your organization and plan? Give an example.

A

S: Planning, Organizing & Prioritizing

160
Q

Describe a situation in which you identified a problem & explain how u resolved it.

A

S: Problem Solving

161
Q

Tell about a time when u identified a problem & presented several solutions 2 ur supervisor.

A

S: Problem Solving

162
Q

We all know that some problems just don’t have solutions. Tell me about a problem that u tried 2 solve but couldn’t.

A

S: Problem Solving

163
Q

What major obstacles did u overcome in ur last job? How did u do this.

A

S: Problem Solving

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