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System Design > Behavioral > Flashcards

Behavioral Flashcards

1
Q

What are the 14 LPs for Amazon

A
  1. Customer Obsession 2. Ownership 3. Invent and Simplify 4. Are Right, Alot 5. Learn and Be Curious 6. Hire and Develop the Best 7. Insist on Highest Standards 8. Think Big 9. Bias For Action 10. Frugality 11. Earn Trust 12. Dive Deep. 13. Disagree and Commit; Have a backbone 14. Deliver Results
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2
Q

What are LPs for Amazon 1-5

A
  1. Customer Obsession 2. Ownership 3. Invent and Simplify 4. Are Right, Alot 5. Learn and Be Curious
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3
Q

what are Amazon LPs 6-10

A
  1. Hire and Develop the Best 7. Insist on the Highest Standards 8. Think Big 9. Bias for Action 10. Frugality
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4
Q

what are Amazon LPs 11-14

A
  1. Earn Trust 12. Dive Deep 13. Disagree and Commit; Have a backbone 14. Deliver Results
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5
Q

Amazon LP: ‘Customer Obsession’

A

Customer first thinking is critical. You think backwards from the customer, and obsess over their results.

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6
Q

Amazon LP: ‘Ownership’

A

Leaders take ownership in ambiguity. They don’t say “that’s not my job”. They don’t sacrifice Long term results with short term gain, and act on behalf of the entire company.

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7
Q

Amazon LP: Invent and Simplify

A
  1. Constant Innovation.
  2. Externally aware
  3. Perhaps may be mistunderstood a long time
  4. KISS implementation… best solutions are often ones that are simple to maintain, iterate on and cheap to build.

Leaders expect and require innovation and invention form their teams. They are externally aware, looking for new ideas and not limited by “not invented here”. As we do things we do things we may be misundetsood for long pperiods of time.

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8
Q

Amazon LP: Are Right, A lot

A
  1. Leaders have good instincts
  2. Work to disconfirm beliefs

3.

Leaders are right a lot. They ahve strong busienss judgements and good instincts. They seek diverse perspectivesw nad work to disconfirm their beliefs.

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9
Q

Amazon LP: Learn and Be Curious

A
  1. Actively look to learn new things and innovate

Leaders are never done learnign and always seek to improve themselves. They are curious about new possibilites and act to explore.

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10
Q

Amazon LP: Hire and Develop the Best

A
  1. Reward your best talent.
  2. Don’t block them.
  3. Understand how to recognize strong performers.

Undrstand how to nurture talent, and recognize good talent. Not everyoen should be treated equally but responsibilty must be placed on individuals to want to be the best and grow.

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11
Q

Amazon LP: Insist on the Highest Standards

A
  1. Go above and beyond scope, tied with ownership

Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

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12
Q

Amazon LP: Think Big

A
  1. Always err on the side of being big and bold. Not small ideas
  2. Go beyond the scope, think outside the box err on the impossible side.

Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

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13
Q

Amazon LP: Bias for Action

A
  1. Better to do and measure rather than survey, test and plan
  2. Move fast, break things. Ask for forgiveness
  3. Tie to are right alot.

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.

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14
Q

Amazon LP: Frugality

A
  1. Neccessity is the mother on invention
  2. Invention to solve problems more efficiently so you can provide that value saved to the customer.
  3. Tie to invent and simplify

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.

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15
Q

Amazon LP: Earn Trust

A
  1. Recognize mistakes and take ownership of them
  2. Something can always be a self inward facing failure.
  3. Be transparent and fix processes.

Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.

We expect leaders to always recognize that they have the power to improve things. It was someone else’s decision? Then you failed to influence them. It was someone else’s error? You failed to notice the mistake fast enough. When you’re explaining a mistake, first recognize your own, before explaining other misses.

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16
Q

Amazon LP: Dive Deep

A
  1. Stay connected to details, audit frequently
  2. No task is beneath them
  3. Be detail oriented. Trust but verify

Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

17
Q

Amazon LP: Have Backbone; Disagree and Commit

A
  1. leaders recognize when disagreements are needed
  2. be careful not to disagree and disagree, everyone needs to be on the same page
  3. Escalate when needed, move on when needed.

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholl

18
Q

Amazon LP: Deliver Results

A
  1. Focus on the key inputs.
  2. finsh with the ‘right quality’ to deliver results, tied with frugality
  3. Never be ok with missing dates, understand what sacrifices to make to make resutls happen.

Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.

System Design (5 decks)

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