Behavior Flashcards
Tell me about a time you dealt with a demanding customer. How were you able to solve their problem in a way that exceeded their expectations? Please describe the situation, your actions, and the results. How did you know what would exceed their expectations?
Tell me about a time when you struggled or were overwhelmed by a new or difficult challenge at work or school. Please describe the situation and how you overcame the challenge to remain productive and effective.
Tell me about a time you received difficult or constructive feedback from a supervisor or educator. Describe the situation, how you responded, and the result. What did you do with the feedback?
Tell me about a situation when you had to adapt to a substantial change you encountered while working on an assignment at work or school. Please describe the situation how you adapted to the change, and the results.
Tell me about a situation in your current or previous role in which you needed to make an important decision quickly, but were faced with conflicting information from multiple sources. Please describe the situation, your actions, and the results of your final decision.
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes. Give a detailed explanation of the process you used to persuade the customer.
Describe a time when you faced problems or stresses at work and how did you cope?
People in our company, even developers, operations, and internal end users do not understand one of the products we have. What will you do as the business analyst to ensure they understand?
Tell me about a time you failed. How did you deal with the situation?
How would you handle receiving criticism from a superior?
Tell me about a time when you had to push back on something?
