Beginning Work Flashcards
What are some obstacles to direct communication with clients?
client ambivalence - presents problems indirectly
societal taboos - can be conscious or not
impact of painful and frightening affect - intellectualizing, fight or flight
context of engagement - authority theme, dual functions, degree of power
What are some methods of indirect communication?
Hinting, metaphor, nonverbal cues, behaviour
According to schwartz (1962) what is involved in the process of tuning in?
get in touch with clients potential feelings and concerns
hear indirect cues and respond directly
putting client’s feelings into words
What are some areas for tuning in?
Authority theme Themes of concern (content) Agency issues and themes (mandatory) Workers own feelings and concerns Impact of diversity (inter or intra)
What is containment?
Remaining silence for a few minutes
What are some different kinds of tuning in?
Affective - experiencing clients feelings
Intellectual - sw tuning in to their own feelings
Briefly describe the six levels of tuning in?
1 - general 2 - specific 3 - tuning into the immediate situation 4 - content of the work 5 - inter and intra cultural issues 6 - tuning in to the worker's feelings
What is the therapeutic alliance?
working relationship - median through which sw influences the client
relationship which grows out of work, and activities of helping person
What is lum’s framework of intercultural practice?
Cultural awareness
Knowledge acquisition
Skill development
Inductive learning
According to proctor and davis (1994) what are the three concerns clients experience when working with practitioners of different races?
- Goodwill
- Trained and skilled
- Help is valid and meaningful
What to do about mistakes?
re-open unfinished business
admit to mistakes
learn and move on
How does a worker tune in to ambivalence positively?
avoid self-fulfilling prophecy, pessimistic stereotype with pessimistic stereotype, needs to be tentative
