BEC 6 M1: Process Management Part 2

Question 1

Total Quality Management

Answer 1

commitment to customer focused performance that emphasizes both quality and continuous improvement

Question 2

Seven factors of TQM

Answer 2

1. Customer Focus
2. Continuous Improvement
3. Workforce Involvement
4. Top management support
5. Objective Measures
6. Timely Recognition
7. Ongoing Training

Question 3

Quality Audit

Answer 3

when management assesses quality practices of the organization

Question 4

Gap Analysis

Answer 4

determines the gap between industry best practices and current practices of the organization

Question 5

Lean Manufacturing

Answer 5

use of only those resources required to meet requirement of the customer

Question 6

Continous Improvement (Kaizen)

Answer 6

continuous improvement efforts that improve efficiency and effectiveness through greater operational (manufacturing) control

Question 7

Process Improvements/Activity-Based Management

Answer 7

ABC and ABM focus on cot ID and implementation of TQM programs

Question 8

Demand Flow

Answer 8

Customer demand as basis for resource allocation as opposed to sales forecasts/master scheduling

Question 9

Kanban systems

Answer 9

visually coordinate demand requirements and demand flow

Question 10

Theory of Contrstaints (TOC)

Answer 10

Organizations are always impeded from achieving objectives by the existence of one or more constraints that need be worked around or leveraged.

Question 11

Five steps of TOC

Answer 11

1. ID of contstraints
2. Exploitation of constraint
3. subordinate everything else to dealing with constraint
4. elevate the constraint (add capacity to overcome constraint)
5. return to step one

Question 12

Buffer

Answer 12

In TOC, management adds buffers before and after each constraint to ensure enough resources to accommodate it exist

Question 13

Six-Sigma

Answer 13

uses rigorous metrics in the evaluation of goal achievements

Question 14

Six-Sigma : Existing Product and Business Process Improvement (DMAIC)

Answer 14

Define the problem
Measure key aspects of the current process
Analyze data
Improve or optimize current processes
Control process to monitor results

Question 15

Six-Sigma: New Product or Business Process Development (DMADV)

Answer 15

Define design goals
Measure CTQ (critical to quality) issues
Analyze design alternatives
Design optimization
Verify the design

Question 16

TQC focuses on

Answer 16

1. customer needs
2. customer impomprovements
3. quality circles (a group of employees that meets regularly to consider ways of resolving problems and improving production in their organization)

Question 17

TOC internal constraint vs external constraint

Answer 17

internal is where markets demand exceeds our production capacity and external restraint is vice-versa